Real Transformations

About Real Transformations

Business Change That Works from the Inside Out - Cohosts Dan Hill, PhD & Julie Anixter explore how to transform workplaces by linking inner reality (mindsets and emotions) to outer reality (strategy, execution, and results).

Publisher

New Books Network

Category

business

Language

en

Explicit

No

First episode

4 Jun 2026

Latest episode

22 Oct 2026

Latest episodes

14 episodes in the feed.

1. 

   22 Oct 2026

   On Converting Customer Service to a Higher Calling

   B. Joseph Pine II is an internationally acclaimed author, speaker, and management advisor to Fortune 500 companies and entrepreneurial startups, and cofounder of Strategic Horizons. Previous books include The Experience Economy, which is credited with introducing the concept of “experience” to the business world, Authenticity, and Mass Customization. Now, in The Transformation Economy: Guiding Customers to Achieve Their Aspirations (Harvard Business Press, 2026), Pine brings his clarifying lens to the Rosetta stone of transformation, the customer service experience. What’s the percentage of CEOs who have made a real commitment to the front-line customer service workers who so often serve as the public face of a company in call-center and other interactions? By Joe Pine’s count, odds are merely 5% is an honest answer—and a shame, for the Virtuous Circle means that happy employees mean happier customers, too, inevitably. This episode explores Pine’s vision to inspire customer service departments whose true mission isn’t just resolving complaints but instead serving as guides who help customers achieve the best version of themselves. To do so requires understanding the customer in a way a chatbot never can. To do so means ensuring that the customer service staff isn’t merely a warm body, they’re warm-hearted and given the skills to be empathetic. Want an episode that rings with conviction, this is it. Real Transformations: Business Change That Works from the Inside Out is co-hosted by Julie Anixter and Dan Hill, PhD, entrepreneurs with deep experience as corporate change agents, devoted to helping companies make continuous change work for everyone through clarity and connection. To learn about their keynote talks, workshops and labs, check out Real-Transformation.com.

2. 

   1 Oct 2026

   The Generative Organization: AI Playbook for Exponential Leaders

   How Do AI & Innovation Cohabitate? Bryan Cassady is an author, professor, and all-around innovator, whether in book form or in classrooms, real and virtual, stretching from Europe to India. He is a professor, consultant, and a serial entrepreneur now with a mission: to teach 1 million innovators by 2027. He has built companies in 6 countries and trained 40,000+ leaders. He’s also a former professional racquetball player turned mathematician, a United Nations professional who speaks four languages. A researcher who has published on innovation, alignment, and social-media addiction. He’s co-created books with 50+ experts worldwide, including the international bestsellers CYCLES and The Generative Organization: AI Playbook for Exponential Leaders. There’s the question before the formal questions begin, and then there’s adding humans into the loop—and all across the innovation process, AI has an instrumental role to play. That’s the verdict of this week’s guest, Bryan Cassady, who, true to his word, has put together an outside-the-box book that has brought into the fold multiple co-authors. One of Bryan's main points in both his book and this interview is that AI is a brilliant co-pilot, but a terrible pilot alone. Good prompts are vital for establishing context, role-playing scenarios, and using synthetic-user personas to create a Customer Avatar that helps you tell whether your innovation is likely to find buyers in the marketplace. If there’s a more charming, thoughtful guest than today’s, we’d be surprised. Bryan’s Offer You can learn more about him at BryanCassady.com and take advantage of his offer to download a free book and toolkit here, helping him achieve his mission above! Real Transformations: Business Change That Works from the Inside Out is co-hosted by Julie Anixter and Dan Hill, PhD, entrepreneurs with deep experience as corporate change agents, devoted to helping companies make continuous change work for everyone through clarity and connection. To learn about their keynote talks, workshops and labs, check out the website here.

3. 

   20 Aug 2026

   A Succinct View of How AI is Changing Business and Work Right Now

   Does it seem like the business world is in its own version of an arms race to figure out AI? It’s a moment when even a little wisdom, grounded in experience and expertise, provides relief. But how do you get that wisdom? If you’re KPMG, you turn to your own secret weapon, Stephanie Kim, who leads Signals & Strategy, to combine the firm’s intelligence AND the steady stream of data from the outside INTO a cogent worldview. Tracking, distilling, and interpreting signals has been Kim’s focus for years. If this were a superhero movie, her code name would be The SYNTHESIZER. In our interview, she outlines the implications of how AI is changing and will change the world of business, neatly bundled into the firm’s 2026 Frontiers Report. Its goal is to help leaders navigate uncertainty, identify opportunity, and make more informed decisions about growth, resilience, and competitive advantage. To hear a singular perspective on the forces driving transformation and the connections between them, tune into this episode and get ready for the future barreling toward us at warp speed. You can download the KPMG Frontiers Report here. Real Transformations: Business Change That Works from the Inside Out is co-hosted by Julie Anixter and Dan Hill, PhD, entrepreneurs with deep experience as corporate change agents, devoted to helping companies make continuous change work for everyone through clarity and connection. To learn about their keynote talks, workshops, and labs, check out Real-Transformation.com.

4. 

   6 Aug 2026

   On Behalf of HR Realizing Its Necessary Potential - Not as a Complaint Department

   Pat Garland is an HR leader, author, consultant and Adjunct Instructor at Loyola University’s Quinlan School of Business (in Chicago). Her career has spanned senior posts at Jim Beam, Anixter Intl, where she played a leading role in the company’s success over several decades. Pat is also an equestrian who finds dealing with horses easier than dealing with people (whose motivations often aren’t as clear, even to themselves). Too often the Human Resources (HR) function at a company gets reduced to being a “hall monitor” or “complaint department” in the words of today’s spirited and pragmatic guest: Pat Garland. HR, when it realizes its potential, should function not as some quasi-clerical payroll and benefits-focused operation (though those functions are vital) but as an enabler of business growth through respecting talent. Most importantly for HR, Garland observes, is starting by understanding the actual business, and then helping to design the flow of people and ideas that enhance its success. Note she doesn’t mention policies. Because she’s anti-policy. So she fit in beautifully at Anixter, which was high on accountability but allergic to running a business on policies. The Anixter culture understood, as Pat clearly does, that everything starts with trusting people. And building talent starts with getting people into roles where the work comes naturally because its a fit. For what kind of tasks are they best suited? Ultimately, the HR bottom line is pretty simple: back to “trust your people.” Enable them to grow, rather than creating rules that allow leaders and managers to cast the blame on HR when things don’t work. The real need in any business is for leaders to lead and coach people well. A great HR leader is part psychologist, part lawyer, part actuary, part accountant, and 100% a humanist. Pat clearly is the latter. And her book, 33 Ways Not to Screw Up HR (NetWorlding Publishing, 2022), proves it. Real Transformations: Business Change That Works from the Inside Out is co-hosted by Julie Anixter and Dan Hill, PhD, entrepreneurs with deep experience as corporate change agents, devoted to helping companies make continuous change work for everyone through clarity and connection. To learn about their keynote talks, workshops and labs, check out Real-Transformation.com.

5. 

   30 Jul 2026

   Re-Evaluating CX in the AI Era

   Michael Brand is a CX strategist and trainer, based in Switzerland, who has been named a Thinkers 360 Top 50 Global Thought Leader on Customer Loyalty. Dr. Vincent Covello directs the Center for Risk Communications, and is a nationally and internationally recognized trainer, researcher, consultant, and expert in emergency, crisis, risk, and change communications. Deanna Leonard is a futurist, executive coach, and AI transformation leader. Her career has spanned senior leadership posts across a wide range of Fortune 500 companies. In this freewheeling, one-hour roundtable discussion, the focus is on the Customer Experience through the lens of both the opportunities and misuses that AI involves. The topics addressed include the following: 1) the importance of active listening, 2) the 20 words that can make or break an exchange with a customer, 3) how front-line CX employees can be enabled to do their jobs better, and 4) the need for training budgets to be protected, if not increased. In emotional terms, two feelings rise to prominence in this session: fear (of not being heard and responded to) and trust (rooted in the demonstration of caring before knowledge gets shared or an action-step taken). The answers as to who people trust, and why, when experiencing stress will be sure to surprise you. Real Transformations: Business Change That Works from the Inside Out is co-hosted by Julie Anixter and Dan Hill, PhD, entrepreneurs with deep experience as corporate change agents, devoted to helping companies make continuous change work for everyone through clarity and connection. To learn about their keynote talks, workshops and labs, check out Real-Transformation.com.

6. 

   23 Jul 2026

   Systemic, Non-Linear Change Is Today’s Path Forward

   Ilene Fischer is the founder and CEO of Sophia Network, where she guides executive leaders through the turbulence of disruptive change, mergers, reorganizations, and breakthrough innovations – applying her signature Innovation Ecosystems methodology to turn strategic vision into reality. Earlier in her career, she was a partner at Charlie Kiefer’s Innovation Associates and managing director at the Tom Peters Company, and has been an advocate for women’s causes in an array of fields. “Innovation theatre” in which changes are promised without ever happening is Ilene’s bete noire. Give me a corporate culture steeped in fear, and you can be sure that vital experimentation won’t be valued. In this interview, she makes a strong case for constant iteration that cuts across departmental silos in order to keep pace with the nine disruptive factors she sees as happening simultaneously in the business world today. Is AI big? Yes. But so is what quantum computing makes possible. One of the biggest points she makes in this conversation is that companies are starved for multidisciplinary talent, and the talent they do manage is attract will leave promptly if not given a license to apply that talent and achieve results. Change starts with deep listening (no judging) and grows exponentially into a virtuous circle if done with respect; fail that test, and a vicious cycle will emerge instead. Ilene's book Innovation Ecosystems: A Dynamic Blueprint for Organizational Success and Engagement is published by John Murray Press, a division of Hachette. The book will be released on October 20 and is available for preorder now. Real Transformations: Business Change That Works from the Inside Out is co-hosted by Julie Anixter and Dan Hill, PhD, entrepreneurs with deep experience as corporate change agents, devoted to helping companies make continuous change work for everyone through clarity and connection. To learn about their keynote talks, workshops and labs, check out Real-Transformation.com.

7. 

   9 Jul 2026

   On “Turtling” Versus Being Primed for Possibilities

   Tissa Richards is a leadership expert, keynote speaker, and the award-winning author of No Permission Needed and Rethinking Resilience: Fueling Your Competitive Advantage. Her mission is to help bold, high-capacity leaders become unshakable. A repeat tech founder and CEO who has raised millions in funding, Tissa advises a wide array of companies on innovation and performance. In an era when trust is eroding, holding back and failing to communicate is a greater failing than ever. Rather than act like a turtle withdrawing into your shell, be bold: that’s the message here. The better route is to be in learning more, applying lessons learned from “failures” so that you can seize on the opportunities ahead. Most of all, remember that resiliency is a team sport; the lone hero won’t cut it in a world where exponential growth happens through the chemistry of a community that provides synergy. Case in point: Tissa mentions her interview with a former Executive at Campbell’s, whose Prickly Pear Council proved to be so successful in airing and resolving conflicts that eventually it no longer needed to exist. Real Transformations: Business Change That Works from the Inside Out is co-hosted by Julie Anixter and Dan Hill, PhD, entrepreneurs with deep experience as corporate change agents, devoted to helping companies make continuous change work for everyone through clarity and connection. To learn about their keynote talks, workshops and labs, check out Real-Transformation.com.

8. 

   2 Jul 2026

   The Tin Man Model of Running a Company Is Rusty

   Phil Le-Brun and Jana Werner are enterprise strategists at Amazon Web Services, based in London. Phil was previously a corporate VP and international CIO at McDonalds. Jana was formerly at DHL and studied uncertainty dynamics in academia. They are authors of The Octopus Organization: A Guide to Thriving in a World of Continuous Transformation published by Harvard Business Review Press. Octopus’s are nimble and amazing, as anybody who has watched the 2020 Oscar-winning documentary My Octopus Teacher will verify. In contrast, the Tin Man model we know from The Wizard of Oz needs constant oil and is too rusty and rigid to function well on its own for long. This episode’s guests lean into the Octopus model, which is about earning trust and evading, in this case, the enemy within ourselves when it comes to not admitting mistakes and quickly learning from them. The value of a strong feedback loop, creating an technology infrastructure that is “thin” and allows for freedom, and not chasing metrics that prevent you from learning from anecdotal evidence of where change is necessary: those are among the topics that lively conversation pursues. A final key point the authors make is that at a time when investment in executive learning has tripled while other personnel developments remain flat is a mistake; now more than ever, human capabilities need to be built upon in an era of rapid innovation. Real Transformations: Business Change That Works from the Inside Out is co-hosted by Julie Anixter and Dan Hill, PhD, entrepreneurs with deep experience as corporate change agents, devoted to helping companies make continuous change work for everyone through clarity and connection. To learn about their keynote talks, workshops and labs, check out Real-Transformation.com.

9. 

   18 Jun 2026

   Reinvention in an Era of Volatility

   Caroline Stokes is a strategist who works with C-Suites and Boards to lead their organizations through AI disruption, climate risk, and geopolitical instability. Her new book Aftershock to 2030: A CEO's Guide to Reinvention in the Age of AI, Climate, and Societal Collapse is published by Broad Book Press and serves as a roadmap for leaders navigating the tidal wave of change going on today. The founder of Workplace EQ, Caroline Stokes is previously the author of the business book Elephants Before Unicorns, about which she was interviewed by Dan Hill for his previous NBN podcast, “Dan Hill’s EQ Spotlight” in 2020. Empathy, mental sovereignty, super hero: those three aspirations define this conversation well. Let’s unpack each term, in turn, to provide a sense of Caroline Stokes’ perspective on the world of work nowadays. One of Stokes’ points here is that emotional labor is of real value but the burden of getting it done rarely falls equally on people’s shoulders in business, with women often taking the greater load. Who should be stepping up more? CEOs, for whom empathy is rarely a Top 10 or even Top 30 strength of theirs. Sometimes hyper-masculinity gets in the way; other times, it might be that they feel blocked by the misperception that empathy entails just “dumping” one’s feelings on others at work, when in reality admitting vulnerability in relation to specific, mission-critical aspects of one’s job should really be the primary focus. In turn, what is “mental sovereignty” in Stokes’ work view? The term is meant to denote showing respect to everyone, regardless of rank, as part of creating a culture that highly values psychological safety. Finally, “super hero” enters the picture because, as a long-time executive coach, Stokes knows that within most if not all leaders lies a desire to be a difference-maker in ways that go beyond hitting the quarterly numbers alone. Within every leader, she believes, lurks a seven-year-old child eager to be a force for moral good as well as financial success for the enterprise overall. Real Transformations: Business Change That Works from the Inside Out is co-hosted by Julie Anixter and Dan Hill, PhD, entrepreneurs with deep experience as corporate change agents, devoted to helping companies make continuous change work for everyone through clarity and connection. To learn about their keynote talks, workshops and labs, check out Real-Transformation.com.

10. 

    11 Jun 2026

    Helping Companies Foster Agility

    Born and raised in San Diego, Charles Snow held a variety of jobs early in life, including: paperboy, grocery store cashier, accounting clerk, chauffeur, and sports director at a private school; each of which taught him important lessons about how organizations worked and were managed. Chuck earned his PhD in Business Administration from the University of California, Berkeley, and spent his entire academic career as a professor and researcher at Penn State. While there, Chuck taught management subjects to MBA students and executives in more than 35 countries. In this episode, we focus on the core essay that Chuck and co-editor Oystein D. Fjelstad wrote for their book, “Actor-Oriented Organizing,” which is part of Cambridge University’s Companions to Management series. In conversation, Chuck discusses three key qualities essential to flattening hierarchical bureaucracies so that teams of employees can respond to emerging customer needs with greater speed and spontaneity. First, there’s a great (often unmet) value in openness to change and transparency. The second is a “commons” area, a space where team members feel they’re on equal, shared ground. And third is having the resources – financial, digital, and political – to ensure their work leads to outcomes that are incorporated into the company’s operational bloodstream. Underlying the entire approach that Chuck advocates for is seeking to act for the common good of all, embodying the “mutual sympathy” style that made Adam Smith not the just the “Father of Modern Economics,” but also a leading promoter of empathy before the term rose to prominence today. Real Transformations: Business Change That Works from the Inside Out is co-hosted by Julie Anixter and Dan Hill, PhD, entrepreneurs with deep experience as corporate change agents, devoted to helping companies make continuous change work for everyone through clarity and connection. To learn about their keynote talks, workshops and labs, check out Real-Transformation.com.

11. 

    4 Jun 2026

    In Search of Trustworthy AI

    Craig Hatkoff has spent four decades at the intersection of innovation, culture-building, and institutional transformation. He pioneered commercial mortgage securitization at Chemical Bank, co-founded the Tribeca Film Festival alongside Robert De Niro and Jane Rosenthal after 9/11, and .in 2010 co-founded the Disruptor Awards with Harvard Professor Clayton Christensen and Irwin Kula. His latest initiative is Dragon Camp, which provides a methodology for using CGI (Collaborative General Intelligence) as a practice framework for creating a viable human-AI partnership. In this episode focused on unlocking the potential of AI in a humanist manner, the first order of business is to secure trustworthy information from AI. To that end, Craig discusses a four-stage model for verifying AI’s output. The first element is to leverage output from multiple AI sources, rather than just one, in order to guard against what have been called “AI hallucinations” or “fabrications.” To do so, moves organizations beyond stage 1: single-source vulnerability. Stages 2 through 4 then ramp up from cross-checking via multiple AI models (stage 2), to human intervention to verify (stage 3), culminating in stage 4: where a panel of experts serves as a de facto jury. There is far more than just that 4-stage model, however, in this intriguing episode, as Craig traverses from a love of exploring the power of anomalies as a way to explore insights—to using AI as his “lawyer” in tackling Open AI in court. Building a truth economy that simultaneously allays people’s fears about AI is the ultimate goal here. Real Transformations: Business Change That Works from the Inside Out is co-hosted by Julie Anixter and Dan Hill, PhD, entrepreneurs with deep experience as corporate change agents, devoted to helping companies make continuous change work for everyone through clarity and connection. To learn about their keynote talks, workshops and labs, check out Real-Transformation.com.

12. 

    4 Jun 2026

    Navigating Landmines at Work: Differences Can Create Value

    Susan MacKenty Brady is a leadership educator, executive coach, bestselling author, and the founding CEO of the Simmons University Institute for Inclusive Leadership. At Simmons she holds the Deloitte Elen Garbriel Chair for Women and Leadership and has advised executives at over 500 organizations worldwide. She is co-author of All the Difference: Six Leadership Actions to Bridge Perspectives, Strengthen Teams, and Create Value with Stuart D. Kilman and Lt. Gen (Ret) Leslie C. Smith. Uncomfortable stuff, organizational issues that have been “on my heart.” That is how Susan opens this interview, mentioning how everything from the evolving role of women on the job to five generations of employees to the advent of AI is roiling the business world as much as it’s ever been turbulent and, frankly, agitated and anxious. From the call to Know Yourself to Ignite Togetherness and Commit to Action, this episode explores target actions where the biggest interpersonal sin is to dismiss the dignity of the world you’re talking to just because they can pull rank or fail to apply empathy. Emotions “bring the weather,” Susan says, in a discussion that highlights her suggestion that certainty, inconsistency, reactivity, and (self) justification are the landmines that will get you –and others – blown up because curiosity as to what is happening to others and how they can be their best self has got lost in the mix.Real Transformations: Business Change That Works from the Inside Out is co-hosted by Julie Anixter and Dan Hill, PhD, entrepreneurs with deep experience as corporate change agents, devoted to helping companies make continuous change work for everyone through clarity and connection. To learn about their keynote talks, workshops and labs, check out Real-Transformation.com.

13. 

    4 Jun 2026

    Turning IBM's Culture Massively Around

    Phil Gilbert is best known for leading IBM’s transformation as their General Manager of Design, a project that updated the work of 400,000 IBM employees across 180 countries. The transformation became the subject of a Harvard Business School case study, the documentary film The Loop, and feature articles in the New York Times and Fortune magazine. Phil was inducted into the New York Foundation for the Arts’ Hall of Fame in 2018, and being a native from there was named a Oklahoma Creativity Ambassador in 2019 for his achievements in the world of creative thinking and innovation. He is the author of Irresistible Change: A Blueprint for Earning Buy-In and Breakout Success. Wedding cakes. Birthday cakes. Cupcakes. Shit umbrellas. The baggage that comes with using the word “design” in the business world. You might get a more unique guest than Phil, but the odds would be heavily against you. With tenacity and street smarts, this guy whose start-up was purchased by IBM shares with us the unlikely story of how IBM’s CEO Ginny Rometty got behind him, unleashing the creativity that had made his smallish business unit within the company a top performer. Into business unit after unit, as detailed here, Phil tells with verve the story of overcoming the sorry state that endless rounds of cost-cutting initiatives had landed a now bedraggled company. “Empathy is the hardest word you will ever learn,” Phil told colleagues, left and right, prodding them to move forward. Real Transformations: Business Change That Works from the Inside Out is co-hosted by Julie Anixter and Dan Hill, PhD, entrepreneurs with deep experience as corporate change agents, devoted to helping companies make continuous change work for everyone through clarity and connection. To learn about their keynote talks, workshops and labs, check out Real-Transformation.com.

14. 

    4 Jun 2026

    What Is Real Transformations’ Mission?

    Transformation is hard. To be successful, it has to be human. That’s what Julie Anixter and Dan Hill mean by Business Change that Works from the Inside Out. The guests they bring forward have one thing in common - a level of mastery and a passion for making a difference. As cohosts of this new program, Julie and Dan bring a wealth of experience and credentials. Julie comes from a lineage of Chicago entrepreneurs and has built her career at the intersection of strategy, design, and enterprise change. Through work for and collaborations with individuals (Tom Peters, Seth Godin, Scottie Pippen) and organizations (The US Military, P&G, Chanel, Morgans Hotels, AIGA), among others, she has been on the front lines of innovation and co-creation. That’s her calling card. As in Dan’s case, her blue-chip clients span multiple sectors. Dan’s signature mark has been following Daniel Goleman’s lead in applying emotional intelligence (EQ) to business issues, using Dr. Paul Ekman’s facial coding research tool to capture and quantify emotional responses, radically transforming market research. He’s considered a pioneer in emotional branding. He’s also applied his craft in pro sports and current events, and served as a commentator on national TV, exploring how U.S. presidential candidates communicate and connect. Dan has authored 10 books, notably Emotionomics, a top ten selection by Advertising Age. This episode introduces Dan and Julie for who they are…first and foremost as individuals devoted to making the business world both more humane and productive - the foundation for a culture that can sustain a real transformation. Listen to this episode, and you’ll learn about their guiding principles and how they see this podcast and their other current initiatives as the capstones to their respective careers. Real Transformations: Business Change That Works from the Inside Out is co-hosted by Julie Anixter and Dan Hill, PhD, entrepreneurs with deep experience as corporate change agents, devoted to helping companies make continuous change work for everyone through clarity and connection. To learn about their keynote talks, workshops and labs, check out Real-Transformation.com.

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