Reality Check: Franchise & Business is brought to you by the team at FMS Support Services, the experts in franchise and multi-site business operations.
Our team has been leading, growing, rescuing and supporting franchise networks and other businesses for over 3 decades. We provide the honest and insightful advice that makes a real difference, without the generic waffle, cliches and bullsh*t.
Our series addresses the most common questions, misconceptions and areas of opportunity, with a focus on the topics that few others will dare to cover with our degree of honesty and transparency.
Franchise industry executive and consultant, Shaun Butcher,explores how to be profitable and maximise the potential of your business on delivery aggregators such as Uber Eats and DoorDash.
A must for any business owner, manager, decision maker orsupport person responsible for implementing, managing or supporting the use of delivery aggregators.
TIMESTAMPS:
(0:00) Start
(0:09) Disclaimer & Introduction
(7:54) Common Criticisms Of Uber Eats & DoorDash From Restaurants/Stores
(29:24) Dispelling The Lack Of Profitability Myth
(39:46) Additional Factors That Positively Impact Profitability On Uber Eats & DoorDash
(52:25) More Realistic Example
(55:43) Even More Realistic Example
(1:00:45) Setting Yourself Up Properly
(1:24:38) Making The Most Of Every Order
(2:00:41) Implementing Virtual Brands
(2:32:28) Thinking Strategically
(3:02:48) Wrap-Up & Questions
Check us out at: www.fmssupportservices.com.au (http://www.fmssupportservices.com.au)
Contact us at: info@fmssupportservices.com.au (mailto:info@fmssupportservices.com.au)
Follow us on Facebook: www.facebook.com/profile.php?id=61562852799935 (http://www.facebook.com/profile.php?id=61562852799935)
Follow us on LinkedIn: www.linkedin.com/company/76260689 (http://www.linkedin.com/company/76260689)
26 Apr 2026
Ep 8: Q&A from FRANCHISOR RESCUE & TURNAROUND
Question and answer follow-up to ‘Ep 7: Franchisor Rescue & Turnaround’ explores common viewer and listener questions.
To get the most from this presentation, it is recommended to have viewed or listened to ‘Ep 7: Franchisor Rescue & Turnaround’ first, which discussed some important considerations for rescuing and turning around a struggling or failing franchisor and/or franchise network.
TIMESTAMPS:
(0:00) Start!
(0:09) Disclaimer & Introduction!
(3:32) Can The Podcast Be Sped Up?
(4:57) Am I Against Franchising?
(11:43) How Do Franchisors End Up In A Situation Where They Need Rescuing?
(19:02) What Is 'Churn And Burn' In Franchising?
(24:43) How Does A Franchisor In Trouble, Without Available Funds Or Lines Of Credit Get Investors Or Cash Injections?
(28:17) When Taking Over A Franchisor In Trouble, Is It Advisable To Appoint A Franchisee Council Or Franchisee Representative Body?
(33:54) A Lot Of Franchise Networks Close Many Under-Performing Locations So They Can Focus On Growing Their More Successful Locations. Is This Good Or Bad Strategy?
(39:23) How Long Does It Take To Turn Around A Franchisor?
(41:42) Is There Another Way To Turn Around A Business Quickly Without Resorting To Discounting?
(54:22) What If I Take Over A Franchisor And Then Realise Afterwards That The Model Isn't Viable Or Margins Are Too Small For Franchisees?
(57:12) What Do You Do If The People Above You (The Bosses) Just Don't Get What Is Needed?
(1:03:32) Is The Advice Relevant To A Full Range Of Industries?
(1:05:35) Am I Giving Away All The Best Bits Of Advice For Free?
(1:07:35) Wrap Up & Questions!
Check us out at: www.fmssupportservices.com.au
Contact us at: info@fmssupportservices.com.au
Follow us on Facebook: www.facebook.com/profile.php?id=61562852799935
Follow us on LinkedIn: www.linkedin.com/company/76260689
19 Mar 2026
Ep 7: FRANCHISOR RESCUE & TURNAROUND
Franchise industry executive and consultant, Shaun Butcher, explores some considerations for rescuing and turning around a struggling Franchisor.
A must for any current or aspiring Franchisor owner, board member, executive, decision maker or support person involved in rescuing or turning around a struggling or failing Franchisor and/or franchise network.
TIMESTAMPS:
(0:00) Start
(0:09) Disclaimer & Introduction
(5:58) Common Types Of Rescue & Turnaround Operations
(17:13) 8 General Steps From "Ep 5: Business Rescue & Turnaround"
(30:13) Is The Franchise Model Viable?
(57:08) How Is The Franchisor's Relationship With The Franchisees?
(1:13:55) How Developed Are The Franchisor Processes?
(2:46:43) How Effective Is The Franchisor Support Team?
(3:02:01) What Is The Franchisor Operating Environment Like?
(3:19:05) How Is The Franchisor's Relationship With 3rd Parties?
(3:46:09) What Calibre Are The Franchisees?
(4:22:10) Are There Critical Issues That Are An Immediate Threat To The Entire Network?
(4:27:39) If Rescued Or Turned Around, Will The Franchisor Sustain The Changes?
(4:48:49) Wrap-Up & Questions
Check us out at: www.fmssupportservices.com.au
Contact us at: info@fmssupportservices.com.au
Follow us on Facebook: www.facebook.com/profile.php?id=61562852799935
Follow us on LinkedIn: www.linkedin.com/company/76260689
28 Oct 2025
Ep 6: Q&A from BUSINESS RESCUE & TURNAROUND
This episode answers common viewer questions regarding business rescue and turnaround, specifically addressing negative cash flow and documenting business plans.
13 Oct 2025
Ep 5: BUSINESS RESCUE & TURNAROUND
Franchise industry executive Shaun Butcher examines rescuing and turning around a struggling business, providing insights into research, analysis, planning, and resource management for business owners.
16 Jul 2025
Ep 4: Q&A from MAGIC OF CONTRIBUTION MARGIN
This episode answers listener questions regarding contribution margin, break-even points, and profitability calculations for products, promotions, and entire businesses.
22 May 2025
Ep 3: MAGIC OF CONTRIBUTION MARGIN
Franchise industry executive and consultant Shaun Butcher explores the power and magic of using Contribution Margin to understand and accurately calculate break-even and profitability, from individual products and promotions to the entire business.
A must for any business owner, manager, decision maker or support person who does not already utilise Contribution Margin calculations.
TIMESTAMPS:
(0:00) (https://www.youtube.com/watch?v=m6MNuqXtPio) Start
(0:11) (https://www.youtube.com/watch?v=m6MNuqXtPio&t=11s) Disclaimer & Introduction
(5:49) (https://www.youtube.com/watch?v=m6MNuqXtPio&t=349s) Bad Maths In Action
(13:30) (https://www.youtube.com/watch?v=m6MNuqXtPio&t=810s) Correcting The Maths
(18:03) (https://www.youtube.com/watch?v=m6MNuqXtPio&t=1083s) Contribution Margin Definition
(18:35) (https://www.youtube.com/watch?v=m6MNuqXtPio&t=1115s) Why Contribution Margin Is Important
(22:00) (https://www.youtube.com/watch?v=m6MNuqXtPio&t=1320s) Classifying Fixed & Variable Costs
(28:47) (https://www.youtube.com/watch?v=m6MNuqXtPio&t=1727s) Contribution Margin Uses
(30:36) (https://www.youtube.com/watch?v=m6MNuqXtPio&t=1836s) Calculate Contribution Margin On Products/Services
(36:02) (https://www.youtube.com/watch?v=m6MNuqXtPio&t=2162s) What This Calculation Means
(37:07) (https://www.youtube.com/watch?v=m6MNuqXtPio&t=2227s) Common Errors Calculating Contribution Margin
(40:33) (https://www.youtube.com/watch?v=m6MNuqXtPio&t=2433s) Use Contribution Margin To Calculate Break-Even
(46:53) (https://www.youtube.com/watch?v=m6MNuqXtPio&t=2814s) Calculate Beak-Even Using Contribution Margin With Anticipated Costs
(50:43) (https://www.youtube.com/watch?v=m6MNuqXtPio&t=3043s) Calculate Anticipated Profitability At Any Sales Level
(54:18) (https://www.youtube.com/watch?v=m6MNuqXtPio&t=3258s) Calculate The Number Of Units Required To Be Sold to Break-Even
(58:07) (https://www.youtube.com/watch?v=m6MNuqXtPio&t=3487s) Free Calculator Available
(1:05:33) (https://www.youtube.com/watch?v=m6MNuqXtPio&t=3933s) Wrap-Up & Questions
Check us out at: www.fmssupportservices.com.au
Contact us at: info@fmssupportservices.com.au
Follow us on Facebook: www.facebook.com/profile.php?id=61562852799935
Follow us on LinkedIn: www.linkedin.com/company/7626068
14 Apr 2025
Ep 2: Q&A from FRANCHISE BUYER BEWARE PRESENTATION
Question and answer follow-up to ‘Ep 1: Franchise Buyer Beware’ explores common viewer and listener questions.
To get the most from this presentation it is recommended to have viewed or listened to ‘Ep 1: Franchise Buyer Beware’ first, which exposed the tricks, traps and misunderstandings that ruin Franchisees and that unscrupulous Franchisors exploit.
TIMESTAMPS:
(00:00) Start!
(00:12) Disclaimer & Introduction!
(02:13) Should I Buy A Franchise?
(02:53) What Are Some Good Franchises To Buy?
(03:37) How Do Some Franchisors Keep Finding New Franchisees?
(05:27) Why Do So Many Franchisors Have Ethics Problems?
(08:31) Which Franchisors Were Discussed?
(09:39) Will The New Franchising Code Make Much Difference?
(11:36) Why Are So Many Franchisees Paying Staff Cash In Hand?
(14:53) Podcasting Technical Feedback!
(18:19) Do You Consider You’re Biting The Hand That Feeds You?
(20:41) The Insults!
(21:05) Wrap-Up & Questions!
Check us out at: www.fmssupportservices.com.au (http://www.fmssupportservices.com.au)
Contact us at: info@fmssupportservices.com.au (mailto:info@fmssupportservices.com.au)
Follow us on Facebook: www.facebook.com/profile.php?id=61562852799935 (http://www.facebook.com/profile.php?id=61562852799935)
Follow us on LinkedIn: www.linkedin.com/company/76260689 (http://www.linkedin.com/company/76260689)
24 Mar 2025
Ep 1: FRANCHISE BUYER BEWARE!
Franchise industry executive and consultant Shaun Butcher exposes the tricks, traps and misunderstandings that ruin Franchisees and that unscrupulous Franchisors exploit.
A must watch video for anybody considering buying a franchise or working in the franchising industry.
TIMESTAMPS:
(00:00) Start!
(00:16) Disclaimer!
(07:37) What Is Franchising?
(09:32) Pros & Cons Of Franchising!
(19:57) The Standard Advice!
(34:12) Who Are You Placing Your Trust In?
(01:08:10) Are You Being Sold A Dream Or A Nightmare?
(01:24:57) Is Profitability Being Misrepresented?
(01:58:22) What Are You Guaranteeing?
(02:05:07) Are You Going To Be Gouged On Supply Chain?
(02:13:43) What Is It Really Going To Cost You In Fees?
(02:31:10) Is The Marketing Fund Going To Generate A Return Or Simply Indulge Head Office?
(02:59:42) Who Holds The Lease?
(03:23:02) Will Refit Clauses Erode Profit You Made During Your Term?
(03:34:56) Is There Support For An Exit Strategy?
(03:51:21) Wrap-Up & Questions!
Check us out at: www.fmssupportservices.com.au (https://fmssupportservices.com.au/)
Contact us at: info@fmssupportservices.com.au
Follow us on Facebook: www.facebook.com/profile.php?id=61562852799935 (https://www.facebook.com/people/FMS-Support-Services/61562852799935/)
Follow us on LinkedIn: www.linkedin.com/company/76260689 (https://www.linkedin.com/company/76260689)
Reach and audience
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YouTube views
3,823
Score snapshot 15 Sept 2025
Podcast Authority Score: 20 / 100
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Quality
10
Social presence
0
YouTube
74
Engagement
0
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