Reimagining Communications with Matt Swain

About Reimagining Communications with Matt Swain

Whether your relationships are with customers, investors, or members, their expectations for how to communicate with your organization are changing. This podcast series focuses on the opportunities and challenges facing companies on the road to reimagining communications and the transformation they can anticipate along the way.

Publisher

Broadridge

Category

business · business

Language

en

Explicit

No

First episode

23 Oct 2018

Latest episode

16 Jul 2026

Latest episodes

69 episodes in the feed.

1. 

   16 Jul 2026

   Episode 69: Exploring Communications Effectiveness and Behavioral Science with Emmeline Kite, Head of Professional Services and CX, Broadridge Customer Communications International

   In this episode of Reimagining Communications, Emmeline Kite, Head of Professional Services and CX, Broadridge Customer Communications International, explores how behavioral science can help organizations create customer communications that are clearer, more effective, and easier to act on. From reducing jargon and simplifying design to improving outcomes and reducing complaints, the conversation highlights how a human-centered approach can transform operational and regulatory communications.

2. 

   4 Sept 2025

   Episode 68: Segmentation, Satisfaction, and the Future of Brand Communications with Dr. Annie Wilson, The Wharton School

   Matt Swain is joined by Dr. Annie Wilson, Wharton marketing lecturer and former Vanguard behavioral scientist, to discuss how brands can navigate rising customer expectations. They delve into segmentation challenges, AI’s impact on customer experience, the value of co-creation, and strategies for balancing personalization, scalability, and a strong, consistent brand identity.

3. 

   23 Jun 2025

   Episode 67: Driving Print Efficiencies and Increasing the Value of Digital featuring Christoph Stehmann, President of Broadridge Customer Communications

   Christoph Stehmann, President of Broadridge Customer Communications, joins Matt Swain to examine the evolution of customer communications, emphasizing digital engagement and predicting future industry trends in this interview.

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

5.0 / 5

17 ratings

Spotify

5.0 / 5

2 ratings

Podcast Authority Score: 32 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

34

Social presence

0

YouTube

0

Engagement

77