Reinventing Customer Experience

About Reinventing Customer Experience

Staying connected with consumers in today’s rapidly evolving digital world is crucial. So, how do companies deliver personalized experiences while meeting customers where they want to be engaged? On “Reinventing Customer Experience”—the first in a series of podcasts from ZS called “Impact Stories”—ZS’s Arun Shastri and Gopi Vikranth chat with digital, analytics, technology and customer experience leaders from various industries and organizations to understand how they are engaging their customers. Each episode covers a variety of topics, from how companies are transforming their customer experience programs and how they’ve adapted during the COVID-19 pandemic to how they see digital engagement evolving in the future through the use of tools such as AI.

Publisher

ZS

Category

business

Language

en

Explicit

No

First episode

16 Apr 2021

Latest episode

24 Sept 2025

Latest episodes

20 episodes in the feed.

1. 

   24 Sept 2025

   Designing for clarity, earning trust: Talking with Yamaha’s Marcos Acosta

   Arun Shastri and Gopi Vikranth interview Marcos Acosta, General Manager of Digital Transformation at Yamaha, about building a customer data platform and fostering a customer-centric mindset.

2. 

   13 Dec 2024

   Reinventing Customer Experience: Jason Morris of Nordstrom

   Arun Shastri and Gopi Vikranth interview Jason Morris, Nordstrom's Chief Technology and Information Officer, about adapting customer experience trends and maintaining superior service in the digital age.

3. 

   7 Oct 2024

   How Schneider National delivers with tech, AI and personalization with Shaleen Devgun

   Arun Shastri and Gopi Vikranth interview Shaleen Devgun, Executive Vice President and Chief Innovation and Technology Officer at Schneider National, about leveraging tech, AI, and personalization to enhance logistics and the supply chain.

Who has been a guest on Reinventing Customer Experience

Names identified in recent episode analyses. Showing up to five guests.

• Marcos Acosta
• Jason Morris
• Shaleen Devgun
• Ryan Asdourian
• Robert Wolcott

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

5.0 / 5

30 ratings

Spotify

4.8 / 5

5 ratings

Contact Reinventing Customer Experience

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.