About Reinventing Insurance Podcast by Oliver Wyman
Customers' needs are changing and so are the rules of the game. The Reinventing Insurance Podcast by Oliver Wyman uncovers the latest growth and digital opportunities for insurance leaders today. Join Paul Ricard for interviews with industry change makers, thought leaders, and insurtech players. We discuss the biggest challenges and forces reshaping insurance and help businesses reinvent their strategy, operations, and relationships with customers.
We explore themes and reflections on building a modern insurance business, leveraging customer insights, demystifying design thinking, becoming a digital insurer, thriving with commerce and super apps, best practices for partnering with insurtechs, and elevating your technology stack.
About Oliver Wyman: Oliver Wyman is a global leader in management consulting and a business of Marsh McLennan [NYSE:MMC]. We work with clients to optimize their business, improve operations and risk profile, and accelerate their organization to seize the most attractive opportunities.
Subscribe to the Reinventing Insurance Podcast and learn more by visiting Oliver Wyman's website: www.oliverwyman.com/reinventinginsurance
Episode 23: From Incumbent To Unicorn CEO, And Where Insurance Goes Next, A Conversation with Rob Schimek, Founder and Group CEO at bolttech
In this episode of Reinventing Insurance, Rob Schimek, founder and group CEO of bolttech, shares his journey from working in leading insurers to building a global Insurtech unicorn. Rob explains how his experience inside large incumbents shaped bolttech’s strategy, and why the company focuses on closing the global protection gap rather than disrupting the industry for its own sake.
The conversation explores how ecosystems, embedded insurance, and AI are reshaping the role of insurers from claim payers to problem solvers. Rob also shares his partnership playbook, his views on online safety and cyber risk, and his advice for the next generation of insurance talent on using AI wisely while maintaining balance in life and work.
15 Aug 2025TRANSCRIPT
Episode 22: Where Innovation Meets Legacy In Wealth And Insurance, A Conversation with Edward Moncreiffe, CEO Insurance at HSBC Group
Asia’s unprecedented wave of wealth creation and transfer is reshaping the future of the global insurance industry. In this episode of Reinventing Insurance, Edward Moncreiffe, (https://www.linkedin.com/in/edward-moncreiffe-70697b1/?originalSubdomain=hk) CEO Insurance at HSBC Group, joins our host Paul Ricard (https://www.oliverwyman.com/our-culture/our-people/paul-ricard.html) to explore emerging market opportunities and the biggest macroeconomic trends redefining the region’s sector.
Based in Hong Kong, Edward draws on nearly two decades of experience working across multiple continents. He articulates a clear vision of the insurance industry’s future in Asia, marked by significant demographic shifts, a rich cultural landscape, and the imperative for digital transformation.
Edward’s insights provide valuable guidance for insurance and financial services leaders to navigate market complexities while remaining focused on customer needs and sustainable growth. He sheds light on the convergence of wealth management and insurance solutions and where this is leading to more comprehensive insurance, investment, and health insurance offerings, as well as fueling deeper engagement with customers.
In this episode, Edward and Paul also share perspectives on:
Leveraging generative artificial intelligence (AI) and digital transformation for customer engagement and service models.
Significant wealth transfer opportunities for insurers to serve legacy planning needs and the changing demographic shifts as older generations retire.
Sustainable growth opportunities for insurance carriers by reshaping their technology, distribution strategies, and strengthening relationships with distribution partners.
The lasting resilience and balance of face-to-face distribution alongside digital
Building a strong organizational culture focused on talent development and employee empowerment which leads to improved performance and innovation.
Vibrant and emerging opportunities in Hong Kong as it becomes a major global insurance powerhouse amid geopolitical and economic shifts.
21 May 2025
Episode 21: Asia In A Rebalancing World, A conversation With Ben Simpfendorfer, Oliver Wyman Forum Asia-Pacific Leader
In this episode of Reinventing Insurance, Ben Simpfendorfer from the Oliver Wyman Forum joins our host, Paul Ricard, to discuss Asia’s role in a rebalancing world and the megatrends that are shaping the future of insurance. Based in Hong Kong, Ben brings over 25 years of experience working in Asia and the Middle East, and has extensive knowledge of
the local markets. He is a regular commentator on Bloomberg and CNBC and a key opinion leader on LinkedIn with over 440,000 followers.
As the world continues to evolve in this uncertain economic and geopolitical environment, insurers must be proactive in adapting to supply chain impacts, demographic shifts, and the
need for technological advancements. Remaining agile and embracing innovation is crucial for capturing new markets and addressing the diverse needs of consumers across Asia.
In this episode, Paul and Ben share their perspectives on:
The collision of mega trends, supply chain shifts, and emerging markets for insurers in Asia.
The Gen Z factor, demographic change, longevity, and the aging population offer insurance opportunities for new product and service offerings.
The increase in mergers and acquisitions, and partnerships within the insurance industry.
Climate change, the green energy transition, and the need for adaptation and resilience.
Moving towards a transformation-led approach to generative artificial intelligence (AI).
Inside a recent episode
Episode 23: From Incumbent To Unicorn CEO, And Where Insurance Goes Next, A Conversation with Rob Schimek, Founder and Group CEO at bolttech
Published 28 Jan 2026 · Transcript excerpt
[…] Where do you see the biggest challenge both in terms of what are some of the biggest needs, if you will, that are kind of making up this growing protection gap? What do you think is the biggest cause for that gap increasing on the industry end? I typically think about the protection gap maybe in three pieces of the pie. The first one is I would say it evolved because of the evolution of the population of the world. We're getting bigger. There are more of us. 100 years ago, there were two billion people on the planet earth. Today, there's eight billion. We're getting older is the other thing. As a overall global population, you have this aging effect that we're seeing. […]
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