Repair Shop Reckoning is the no-nonsense, hard-hitting podcast where host Kevin Brown pulls no punches in bringing you the raw truth about the collision and repair shop industry. Forget the corporate sugarcoating—this show dives into the gritty reality of what really goes on behind the scenes. Whether you’re a shop owner, a mechanic, or just someone tired of the BS, Kevin’s got the hard-earned expertise and unapologetic opinions you need. Each episode tackles the biggest issues, challenges, and game-changing tips in the industry, giving you the tools to cut through the noise and level up your shop. Buckle up—it’s time to get real.<br /><br />Become a supporter of this podcast: <a href="https://www.spreaker.com/podcast/repair-shop-reckoning--6688688/support?utm_source=rss&utm_medium=rss&utm_campaign=rss">https://www.spreaker.com/podcast/repair-shop-reckoning--6688688/support</a>.
Repair Shop Reckoning
Claim This Podcastby Kevin Brown
Podcast Overview
Repair Shop Reckoning is the no-nonsense, hard-hitting podcast where host Kevin Brown pulls no punches in bringing you the raw truth about the collision and repair shop industry. Forget the corporate sugarcoating—this show dives into the gritty reality of what really goes on behind the scenes. Whether you’re a shop owner, a mechanic, or just someone tired of the BS, Kevin’s got the hard-earned expertise and unapologetic opinions you need. Each episode tackles the biggest issues, challenges, and game-changing tips in the industry, giving you the tools to cut through the noise and level up your shop. Buckle up—it’s time to get real.<br /><br />Become a supporter of this podcast: <a href="https://www.spreaker.com/podcast/repair-shop-reckoning--6688688/support?utm_source=rss&utm_medium=rss&utm_campaign=rss">https://www.spreaker.com/podcast/repair-shop-reckoning--6688688/support</a>.
Language
🇺🇲
Publishing Since
12/3/2024
1 verified contact email on file for Repair Shop Reckoning
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Recent Episodes
July 31, 2026
You Cannot Fix What You Refuse To Measure
Most shop owners think they need more calls, more customers, or more work. But what happens when the phone is already ringing and the opportunities are being lost before the vehicle ever reaches the shop?<br /><br />In this episode of Repair Shop Reckoning, Kevin Brown and Jason Tracey break down what they are uncovering through real phone audits, real coaching sessions, and real shop numbers. Advisors are failing to capture names, appointments are being left to chance, marketing dollars are being wasted, pricing systems are wrong, close rates are lower than owners realize, and some shops cannot even accurately identify who produced the work.<br /><br />The problem is not always a lack of opportunity. The problem is a lack of control. Kevin and Jason also share a powerful real-world example of a customer rejecting a $6,000 estimate, then happily approving a better-presented estimate from another location for $1,000 more. The difference was not price. It was confidence, clarity, and the way the information was delivered.<br /><br />In this episode, you’ll learn:<br />• Why your marketing may be doing its job while your front counter is quietly wasting the opportunities you paid to create<br />• How inaccurate pricing, weak tracking, and misunderstood close rates can make a busy shop feel successful while it is still losing money<br />• Why customers will often pay more when your process, documentation, and communication give them confidence in the repair<br /><br />This conversation goes far beyond answering the phone. It is about measuring the entire operation, from the first call to the final repair order, so owners can stop relying on assumptions and finally see where the business is leaking.<br /><br />Because you cannot coach what you do not measure. You cannot fix what you refuse to see. And you cannot take control of your shop while you are still running it on hope.<br /><br />Become a supporter of this podcast: <a href="https://www.spreaker.com/podcast/repair-shop-reckoning--6688688/support?utm_source=rss&utm_medium=rss&utm_campaign=rss">https://www.spreaker.com/podcast/repair-shop-reckoning--6688688/support</a>.
July 24, 2026
RSR Unarmed Battle
In this interview, Kevin Brown and Jason Tracey reveal how untrained service advisors cost repair shops profit and customers, offering solutions for effective front-counter training.
July 17, 2026
Adapt or Die: Using AI To Take Control Of Your Shop
Host Kevin Brown interviews industry expert Jason Tracey about leveraging AI to enhance shop systems and reclaim valuable time, empowering owners to adapt and lead.
64 total episodes available with 12 transcripts
Recent guests on Repair Shop Reckoning
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Kevin Brown
Guest
Jason Tracey
Guest
Isaac
Guest
Anthony Rendino
Guest
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Frequently asked questions
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- What is Repair Shop Reckoning?
- How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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