Anupam discusses celebrity endorsements as a double-edged sword with Mithu Samarnath Jha, CEO of Eminence Strategy Consulting, revealing how businesses can prepare for and maintain their reputation during scandals like Aamir Khan's impact on Snapdeal and Tiger Woods' effect on Nike.
26 Nov 2024
Mastering the Art of Corporate Narratives
Mitu Samarnath Jha, founder of Eminence Strategy Consulting, reveals how corporate narratives have shifted from one-way communication to dynamic, two-way interactions in today's digital age.
6 Nov 2024
Cyber Crises: Lessons from AIMS & CrowdStrike
In this episode of Reputation Matters, host Anupam Gupta along with Mitu Samarnath Jha, founder of Eminence Strategy discusses two major cyber incidents—AIMS Delhi's 2022 data breach and CrowdStrike’s software update failure. They share insights on crisis management, the importance of cybersecurity architecture, and how organizations can protect their reputations. Learn from these cases and discover essential lessons on leadership, communication, and safeguarding data in today’s tech-driven world.
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23 Oct 2024
Controversial Advertisements
In this episode of Reputation Matters, host Anupam Gupta along with Mitu Samarnath Jha, founder of Eminence Strategy analyse 3 controversial ad campaigns from Zara, Layer'r Shot, and Amul. Discover how these brands navigated public backlash and the lessons learned about the impact of advertising on brand reputation. From Zara's insensitive backdrop during a sensitive geopolitical time to Layer'r Shot's controversial portrayal of gender dynamics, and Amul's bold geopolitical stance, this episode unpacks the critical role of timing, messaging, and public perception in crisis management.
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7 Oct 2024
Work Culture and Corporate Reputation
This episode of Reputation Matters, explores the intricate relationship between work culture and corporate reputation. Host Anupam Gupta along with Mitu Samarnath Jha, founder of Eminence Strategy delve into the nuances of how work culture can serve as the DNA of an organization, influencing its reputation and success. Discover the top drivers of reputation, the impact of generational shifts, and the fine line between empathy and accountability in corporate crises.
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5 Sept 2024
Environmental Sensitivity
This insightful episode of "Reputation Matters" focuses on corporate crises with two major case studies: Essar and Coca-Cola. Host Anupam Gupta discusses with Mitu Samarnath Jha, founder of Eminence Strategy Consulting dissects how these companies navigated environmental challenges and the lessons learned. Discover the intricacies of crisis management, the role of public perception, and the importance of being an environmentally responsible organization.
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21 Aug 2024
Succession Planning in Corporate India: Successes & Failures
In this informative episode of Reputation Matters, host Anupam Gupta discusses with Mitu Samarnath Jha, founder of Eminence Strategy Consulting the complex world of succession planning in corporate India.
They explore two fascinating case studies: Infosys and Axis Bank, both of which faced significant challenges during their succession planning processes. Learn about the intricate dynamics, the role of the board, and the lessons that can be drawn from these high-profile transitions. This episode is a must-listen for anyone interested in corporate governance and organizational leadership.
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1 Aug 2024
Family Business Battles
#reputationmatters #reputationmanagement #communication
In this insightful episode of "Reputation Matters," host Anupam Gupta discusses with Mitu Samarnath Jha, founder of Eminence Strategy Consulting the intricate dynamics of corporate battles within family-owned businesses. They delve into how these feuds impact corporate reputation, particularly focusing on the recent amicable split within the Godrej group and contrasting it with more contentious family disputes like those of Bajaj and Birla. Tune in to learn valuable lessons on managing corporate reputation, controlling narratives, and the broader implications for stakeholders.
00:00 Introduction
00:57 The Importance of Family-Owned Businesses
02:23 Case Study: The Godrej Group Split
04:38 Handling Family Feuds in Public
06:54 Lessons from the Godrej Settlement
09:47 Case Study: The Bajaj and Birla Feuds
12:41 Managing Public Narratives
15:25 Key Takeaways for Business Families
19:56 Conclusion and Final Thoughts
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25 Jul 2024
Unexpected Tech Crises: Kotak Mahindra Bank & Tata Motors
#reputationmatters #crisis
In this episode of Reputation Matters, host Anupam Gupta and guest Mitu Samarnath Jha, founder of Eminence Consulting, dive into how companies handle technology-led crises and maintain their reputation. They explore two key case studies - Kotak Mahindra Bank and Tata Motors - analyzing how these companies faced challenges, responded to crises, and emerged stronger. The discussion highlights the importance of research, timely action, communication, and engagement in reputation management. Learn valuable insights and strategies from real-world examples in the banking and automobile sectors.
00:00 Introduction
00:34 Technology-Led Crises in Companies
01:46 Case Study: Kotak Mahindra Bank
04:01 Kotak's Response to RBI's Actions
07:57 Case Study: Tata Motors
11:40 Tata Motors' Journey and EV Success
15:22 Key Learnings and Conclusion
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10 Jul 2024
Employee Matters
In this episode of Reputation Matters, we discuss the critical role of employees in corporate reputation management.
Host Anupam Gupta speaks to Mitu Samarnath Jha, founder of Eminence Strategy Consulting, about two significant case studies: the 2023 TCS whistleblower scandal and the infamous Cobra Post sting operation on major Indian banks. Learn how these organizations responded to internal crises, the actions they took to manage reputational damage, and the key lessons for businesses in maintaining trust and integrity.
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26 Jun 2024
Existential Crises ft. Zomato & Maggi
In this episode of Reputation Matters, we dive into how companies handle existential crises related to their core products or services. Host Anupam speaks to Mitu Samarnath Jha, founder of Eminence Strategy Consulting, about incidents that tested the resilience and response strategies of brands. They focus on the reputational challenges faced by Zomato and Maggi.
The episode highlights the importance of listening, the role of spokespeople, and the four C's framework for a successful comeback.
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12 Jun 2024
Leaders in the Spotlight ft. Raymond & Microsoft
In this episode of 'Reputation Matters,' we delve into how companies manage crises and the impact of #leadership conduct on #corporate #reputation. Host Anupam interviews Mitu Samarnath Jha, founder of Eminence Strategy Consulting, on the Ripple Effect of Leadership Conduct on Corporate Reputation. They discuss the cases of Raymond's Gautam Singhania and Microsoft's Satya Nadella. The episode explores the personal and professional dimensions that influence organizational reputation, the role of key stakeholders, and key learnings for leaders in today's digital age.
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