Welcome to the Retail and Consumer Pulse Podcast. In this series, we delve into the wonderful world of retail and consumer goods, aiming to spotlight the latest strategies, trends, and innovations in this evolving sector. Each episode features an industry expert or leader sharing their insights on what it really takes to succeed in this hyper-competitive marketplace.
In this episode of Retail & Consumer Pulse by WNS, Part of Capgemini, Paul Morrison, Head of WNS Retail and Consumer Practice in Europe, speaks with Abhishek Joshi, Director, Supply Chain Capability and Solutions, about the evolving role of order management.
They discuss how fragmented systems and manual processes are limiting efficiency and scale, and how digitization and orchestration are enabling more connected, touchless operations.
They also explore OMTRAC, WNS’s solution built with ServiceNow, and how it uses AI, workflow automation and real-time visibility to improve order accuracy, cycle time and customer experience.
3 Dec 2025
AI at the Core: 5 Forces Driving Finance Transformation in Retail & CPG
In this episode of Retail & Consumer Pulse by WNS, Paul Morrison speaks with Tom Klein, Exec VP for Finance & Accounting, about the five forces transforming the CFO agenda. They unpack smart automation, evolving hybrid provider models, the finance crossover, predictive decision-making and the practical adoption of AI and agentic workflows.
Drawing on the engagement with clients, he explains what’s changing inside the CFO office and the actions that are helping teams steer transformation while keeping day-to-day operations stable.
14 Oct 2025
How Agentic AI is Powering the Next Era of Retail & CPG Operations
In this episode of Retail and Consumer Pulse, Paul Morrison, head of WNS Retail and Consumer Practice in Europe, speaks with Vin Kumar, AI Enablement & Digital Operations Leader at The Hackett Group. Together, they decode what Agentic AI really is, unpack its three defining capabilities — reasoning, orchestration and adaptive execution — and explore how it is re-shaping operations in retail and consumer goods.
12 Sept 2025
GBS in Consumer Goods: From Cost Efficiency to AI-powered Growth
In this episode of Retail and Consumer Pulse, Amiya Kagalwala, GBS & BPO leader at Deloitte, joins Paul Morrison, leader of the WNS Retail and Consumer Practice in Europe, to explore how GBS is evolving in the CPG sector – from its roots in back-office consolidation to becoming a platform for middle- and front-office capabilities, digitalization and AI-driven transformation.
13 Jun 2025
Private Equity x CPG: Mastering the Top and Bottom Lines
Michael Mitterer discusses with host Paul Morrison how private equity firms are changing value creation within the manufacturing and consumer goods industries in this interview.
16 Apr 2025
Next level Revenue Growth – How AI and Analytics are changing the game for Consumer Goods
How can consumer goods companies grow revenue in a world of inflation, shifting consumer behavior, and squeezed margins? In this episode, Paul Morrison and Dorotea Baljević dive into the transformative role of AI and analytics in the CPG sector. From hyper-personalization and virtual mirrors to strategic Revenue Growth Management (RGM) and RevOps, they explore how data can unlock new value. With real-world examples and practical insights, this conversation offers a roadmap for CPG leaders navigating change—and aiming to thrive.
Explore more on Retail and CPG at: https://www.wns.com/industries/retail-consumer-packaged-goods
24 Mar 2025
Agentic AI in Retail Transformation: Featuring Paul Morrison and Leigh Varnham
Agentic AI is the next big thing in retail disruption. But what does it mean for brands? Paul Morrison and Leigh Varnham break it all down in the latest episode of Retail and Consumer Pulse, exploring how businesses can harness it for unstoppable growth. Explore more on Retail and CPG at: https://www.wns.com/industries/retail-consumer-packaged-goods
17 Feb 2025
AI and Post-purchase Optimization - Featuring Paul Morrison and SJ Grabiec
Can AI and human intuition coexist to create exceptional retail experiences?In this episode of Retail and Consumer Pulse, Paul Morrison and SJ Grabiec, Global Head of Customer Experience at AllSaints, explore how brands can strike the perfect balance between technology and empathy in today’s digital-first world. Explore more on Retail and CPG at https://www.wns.com/industries/retail-consumer-packaged-goods.
16 Jan 2025
Navigating Retail and Consumer Analytics
Paul Morrison and Gautam Singh, retail and analytics experts, share insights on how transformative analytics can improve retail workflows and decision-making, unlocking business efficiency and effectiveness.
10 Dec 2024
Procurement in CPG - Lessons from the Front Line - Featuring Paul Morrison and Daniel G. Wilson
Daniel G. Wilson and Paul Morrison share actionable insights on how AI, automation, and strategic partnerships are transforming procurement processes in today's complex supply chains.
4 Oct 2024
The Retail AI opportunity - Featuring Paul Morrison and Richard Lim
Gen AI is poised to transform the retail landscape, reshaping everything from supply chains to customer service. In this episode, Paul Morrison, WNS' Retail and CPG Practice Lead (Europe) and Richard Lim, CEO at Retail Economics, explore the cutting-edge technologies powering retail AI, highlighting the influence of Gen AI on both eCommerce and physical stores.
Explore more on Retail and CPG at WNS: https://www.wns.com/industries/retail-consumer-packaged-goods
4 Sept 2024
AI in Supplier Management - Featuring Paul Morrison and Michael Tracy
What does the future hold for supplier management in the era of AI? In this episode, Paul Morrison, WNS' Practice Lead (Europe), Manufacturing, Retail and Consumer Goods, and Michael Tracy, Senior VP of WNS Manufacturing, Retail, and Consumer Goods, explore the impact of AI, drawing from his recent article, "How AI is Transforming Supplier Risk Management in Retail & CPG."
Download the article here: https://www.wns.com/perspectives/articles/articledetail/1277/how-ai-is-transforming-supplier-risk-management-in-retail-cpgExplore more on Retail and CPG at WNS: https://www.wns.com/industries/retail-consumer-packaged-goods
23 Jul 2024
Plug-And-Play CPG - Featuring Paul Morrison and Jason Evans
What is Plug-And-Play CPG? Why does it matter and how to make it easier to achieve? In this episode, Paul Morrison, WNS Retail and CPG Practice Lead Europe chats with Jason Evans, Senior VP, WNS Retail and CPG on his recent white paper.
The article can be downloaded here: https://www.wns.com/perspectives/articles/articledetail/1238/plug-and-play-cpg-is-your-business-ready-to-transform-at-speed
For more on Retail and CPG at WNS: https://www.wns.com/industries/retail-consumer-packaged-goods
Who has been a guest on Retail and Consumer Pulse
Names identified in recent episode analyses. Showing up to five guests.
Michael Mitterer
Paul Morrison
Gautam Singh
Reach and audience
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Spotify
5.0 / 5
2 ratings
Podcast Authority Score: 8 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
3
Social presence
0
YouTube
0
Engagement
32
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