A weekly dive with the operators, innovators and leaders shaping retail, decoded through the real world impact on retail's bottom line, frontline teams, and the consumers we serve.
Publisher
DeAnn Campbell, Barney Stacher & Joshua Rockoff
Retailers spend billions trying to prevent theft. But what if theft is only a fraction of the loss they’re actually experiencing? In this episode, Russ Hawkins, CEO of Agilence, explains why retailers need to rethink “shrink” as total retail loss, a much broader problem that can include employee behavior, bad processes, stockouts, over-ordering, discount abuse, returns, loyalty programs, and the disconnect between physical and digital commerce. Hawkins shares how Agilence uses data and AI to identify patterns that are nearly impossible for humans to see across thousands of transactions, while also addressing the growing tension between loss prevention, customer experience, privacy, and emerging technologies. With retailers increasingly trying to connect POS, e-commerce, HR, loyalty, and other data sources, this conversation offers a provocative look at where the next generation of retail losses sit, and how to to recover them.
21 Sept 2026
Inside The Off-Price Gold Rush
This episode goes inside the off-price business with two powerhouse leaders who've led this space for over two decades. Seth Marks, one of the industry's top off-price merchants, brings 32 years of off-price, closeout, liquidation and turnaround experience, while Bruce Millard brings the marketing and customer-growth perspective, including their time working together at Big Lots. Together, they unpack why the treasure hunt still works, why price and culture are so fundamental, what happens when an off-price retailer loses its way, why affluent shoppers are increasingly embracing discount, and why the real challenge is finding enough great merchandise to keep the right kind of hunt alive. It’s a candid conversation about what separates a compelling off-price proposition from a retailer that simply sells cheap merch.
26 Aug 2026
Retail OCD On The Road: Marshalls
One Retailer, two cities. Barney and DeAnn explore Marshalls with their honest field report, live from New York and Atlanta.
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Apple Podcasts (US)
5.0 / 5
1 ratings
Spotify
5.0 / 5
2 ratings
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