Welcome to Retail Therapy – the podcast that unpacks the trends, challenges, and innovations shaping the future of retail.
Brought to you by the Australian Retailers Association (ARA), Retail Therapy goes beyond the shopfront to explore the forces driving Australia’s $420 billion retail sector - our largest private employer with over 1.4 million workers.
Join us as we sit down with industry leaders, experts, and change-makers to discuss everything from economic shifts and AI advancements to sustainability, customer experience, and the future of retail crime prevention.
Whether you’re a retail veteran or just starting out, Retail Therapy delivers the insights you need to stay ahead in this ever-evolving industry.
Customer aggression is an issue no retailer wants to face, yet it's becoming an increasing challenge across the industry. From verbal abuse to physical threats, frontline staff are dealing with alarming incidents that impact their safety and wellbeing.
Joining us on Retail Therapy is Alex Staley, Chief Corporate Affairs and Sustainability Officer at Kmart. With extensive experience in retail leadership at Officeworks, IKEA, Mitre10, and Kmart, Alex has been at the forefront of addressing customer aggression and implementing staff safety measures.
This episode explores:
The rise of customer aggression—what’s driving this concerning trend?
The emotional toll on retail workers and how businesses can support them
Practical safety measures—from Duress alarms to body cameras
How small businesses can protect staff, even with limited resources
The role of law enforcement and government campaigns in tackling this issue
With firsthand insights from one of retail’s leading voices, this conversation is a must-listen for anyone invested in creating safer retail environments.
26 Mar 2025
Tackling retail crime in the digital age with Andy White
Tune in to this insightful episode of Retail Therapy as Andy White, CEO of AusPayNet, discusses the growing challenge of online fraud and digital scams.
With over 25 years of international experience, Andy dives deep into the state of retail crime in the digital realm, sharing valuable insights on how retailers, from large to small, can protect themselves from phishing, card fraud, and email compromise.
Key topics covered:
How Australian retailers are being targeted
Practical advice to safeguard against fraud
AusPayNet’s efforts in tackling phone spoofing and digital crime
Future trends in online fraud
Whether you're a retailer or consumer, this episode is packed with valuable advice to help you navigate the digital landscape more safely.
Listen now to hear Andy's expert insights.
25 Mar 2025
Tackling retail crime - Helen Dickinson’s roadmap for change
Retail crime is on the rise, impacting businesses, employees, and communities—but what can be done to combat it?
Joining the conversation is Helen Dickinson, CEO of the British Retail Consortium, who has been at the forefront of advocating for safer retail environments. With a deep understanding of policy, regulation, and industry challenges, Helen is working to address the growing crisis of retail crime in the UK.
In this episode, Helen shares insights into:
The alarming rise in retail violence and theft across the UK
The financial and emotional toll on businesses and employees
What’s driving the increase in retail crime
Effective strategies and technologies to combat crime
How retailers and authorities can collaborate for better protection
The push for stronger retail protection laws in the UK
Whether global collaboration is the key to tackling retail crime
A must-listen for retailers, policymakers, and anyone invested in safer shopping environments.
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
YouTube views
202,134
Score snapshot 15 Sept 2025
Spotify
5.0 / 5
2 ratings
Podcast Authority Score: 61 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
54
Social presence
0
YouTube
86
Engagement
81
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