4.16 Million Canadians work in retail/customer service. These are their stories. **DUN DUN**
reTales is a podcast all about life serving customers. Join hosts Mike Hammond and Sarah Walsh as they whisk you away to Dante’s 8th layer of customer service hell. Journey with Mike and Sarah (with special guests) through the true tales of creeps, criminals, Karens, and corporate.
Got a nightmare customer service story you want to share? TELL US YOUR TALE! Visit our socials or send us an email with your story and we’ll read it in the “Break Room!”
Closing Time: "He did NOT like how I buttered his muffin" w/ Shane Mills
Mike and Sarah dig into the mailbag with Shane Mills to read stories from listeners for reTale's final episode.Shane has worked in:- Big box store (Pet Department)- Coffee shop- Several call centresShane is also a horror filmmaker with Grind Mind Horror and an organizer of the Fog Fest Horror movie festival.
@Texas.shanesaw
8 Jul 2026
“WHY ARE YOU TOUCHING ME RIGHT NOW?!” w/ Kate Stenson
Sarah and Mike are joined by stage managing superstar Kate Stenson to talk about the gross ways gender plays a role in the workplace. CW: Talk of SA, gendered harassment, stalking.Kate Stenson has worked in: book retail tech retail, tea retail, food service, hospitality, and video rentals.She’s also an artist behind the scenes working as a stage/production manager, prop master, art dept. for TV/film, and has her Master’s degree in material and visual cultures of the past.
Insta: @Kateaanne
10 Jun 2026
"We'll Just Put the T**ties on Mute" w/ Mike Lynch
"The Customer is Always Right" are five little words that send shivers down the spine of ever employer.
Episode Guest: Mike Lynch!
Mike is a nationwide touring comedian and a comedy content creator.
@mikelynchcomedy
13 May 2026
"Not telling you to shut up is a skill" w/ Bree Parsons
Comedian Bree Parsons drops into the studio to talk about the skills of unskilled labour.
Bree has performed at Halifax Comedy Festival, Winnipeg Comedy Festival, Just for Laughs, and just released her Comedy special, "Delightful Delinquent".
@comedianbreeparsons
14 Apr 2026
"Eating Canned Tuna Under the Bar" (w/ Paul Warford)
From a cold beer after a long shift, to the first puff on a smoke break, to piling on addictions; Paul Warford joins the reTalers to talk about coping in customer service.
Paul is a writer, comedian, filmmaker, and actor @paulwarford.
11 Mar 2026
"All Wearers of Silly Hats will be Fined"
Mike and Sarah welcome Jordan Young to talk about working in corporate customer service. From wage theft, to staff surveillance, to the morning chants, the crew pull back the curtain on the corporate customer service experience.Jordan Young is a member of the traditional Newfoundland band, "Coaker's Hat"https://www.facebook.com/coakershat (https://www.facebook.com/coakershat)@greyjay709
11 Feb 2026
“There’s blood everywhere”
Grizzled retail vets Mike and Sarah welcome customer service newcomer Tyler O’Dea to the studio to talk all about working during all sorts of catastrophes; from blizzards, to robberies, to biohazards.Tyler O’Dea is a comedian, and has written for This Hour Has 22 Minutes.
@eel.feel
16 Jan 2026
“I quit! Hulkamania Style!”
Special guest Mike Fardy joins us in the studio to talk about the reasons people quit their jobs, epic quits, and life as a “Febreze magician.”Mike Fardy is a writer, comedian, and filmmaker.Check out his work (and pond) on social media @MikeFardz
10 Dec 2025
Family, Mirth, and Murder Outside Macy's: A Special Holiday Episode
Mike Hickey slips down the chimney and delivers lumps of coal to his memories in retail during the holidays.
Cozy up next to the fire with a cup of cocoa as we pen the carols of holiday upselling, Black Friday, and a Christmas Eve that will make you want to haunt a regional manager.
Mike Hickey is an author, producer, musician, and filmmaker. @hickeycommamike
www.terrornova.ca
12 Nov 2025
“Too Complicated for Bears, but Simple Enough for Humans” (w/ Allanna Ward)
Allanna Ward joins us to talk about common sense not being so common. This episode delves into the abandonment of civil behaviour on cruise ships and the insane (yet necessary) rules to an escape room.
Allanna Ward is a visual artist and has a master’s degree in art therapy.
Instagram: @AllannaWardArt
5 Nov 2025
Clocking in
4.16 million people in Canada work in retail/customer service. These are their stories.......... ** DUN DUN **
Comedians Sarah Walsh and Mike Hammond take you through Dante's 8th level of customer service hell with special guests and absolutely true stories!
Grand Opening on November 12!
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