About Retales: Conversations with Profit Protection
It's a jungle out there in the retail loss prevention industry and the Profit Protection Future Forum is here to help. Join Nicole Smith as she interviews guests on what's new, trending or happening around the globe in the industry. Whether you're a seasoned professional wanting to learn more about retail LP strategies or looking to dip your toes in the waters of retail profit protection, this is the podcast for you.
On today’s episode Nicole is diving into a topic that’s generating a lot of conversation across retailglobally… facial recognition and its role in loss prevention and safety. Nicole is joined by 3 of the bestfrom Gatekeeper Systems, CEO Eric Schoch, Chief Commercial Officer, Craig Greenberg and AU/NZ General Manager, Nick Trudgett. If you’re navigating safety and loss prevention challenges, this is definitely a space to keep an eye on.
Contact details :
PPFF - https://www.profitprotection.co/
Gatekeeper - https://www.gatekeepersystems.com/
Eric Schoch - https://www.linkedin.com/in/ericschoch/
Craig Greenberg - https://www.linkedin.com/in/craig-greenberg/
Nick Trudgett - https://www.linkedin.com/in/nicktrudgett/
Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/
1 Jul 2026
Kicking Off the New Season
Today we’re kicking off a brand-new season, and Nicole is joined by someone many of you will know very well — Neil Redfern, Chairman of the Profit Protection Future Forum.
Neil has been closely connected to the retail profit protection community for over 20 years and brings a broad industry perspective across the key issues, opportunities, and conversations shaping the retail sector.
We discuss all things PPFF (and a little bit more) in 2026 !
Retail Crime Study :To register interest in participating in the Retail Crime Study or request more information, please complete the expression-of-interest by 6th July2026 form: https://uwa.qualtrics.com/jfe/form/SV_aYlECcSfO94zqpE (https://uwa.qualtrics.com/jfe/form/SV_aYlECcSfO94zqpE)Contact details :
PPFF - https://www.profitprotection.co/
Neil Redfern - https://www.linkedin.com/in/neil-redfern-845aa014/
Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/
24 Jun 2026
Inside the Retail Crime Report: How the Research Really Works
On today’s episode, Nicole is joined by leading experts in criminology and retail crime—Professor Michael Townsley (Griffith University) and Professor Joe Clare (University of Western Australia).
Together, they are shaping one of the most important pieces of research in our industry—the Australia & New Zealand Retail Crime Report.
In this episode, we go behind the scenes of the research—exploring how the data is collected, the methodologies used, and why a robust, industry-led approach is critical to understanding the true scale and nature of retail crime.
We also discuss the role retailers play in contributing to the research, and why their input is essential to ensuring the findings are both meaningful and actionable.
To register interest or request more information, please complete the expression-of-interest by 6th July 2026 form: https://uwa.qualtrics.com/jfe/form/SV_aYlECcSfO94zqpE (https://uwa.qualtrics.com/jfe/form/SV_aYlECcSfO94zqpE)
GU ethics reference number: HREC/2026/0540 and UWA Ref: 2026/ET000569.
Contact Details :
PPFF - https://www.profitprotection.co/
Professor Michael Townsley - https://www.linkedin.com/in/michael-townsley-36097973/
Professor Joe Clare - https://www.linkedin.com/in/joseph-clare-05098449/
Nicole Smith - https://www.linkedin.com/in/nicole-smith-83ba7255/
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Podcast Authority Score: 21 / 100
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YouTube
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Engagement
68
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