The Baptist Health Revenue Cycle Department Podcast aims to provide a platform for team members to share insights, discuss key topics, celebrate achievements, and foster team culture. The podcast will serve internal team members, offering a mix of professional and personal content.
Shanta Green, Patient Access Representative III, Beaches
From phlebotomy to Patient Access, Shanta Green, Patient Access Representative III at Baptist Beaches, has a story worth sharing!
In this episode of Rev It Up!, Shanta reflects on her journey into Revenue Cycle, the special sense of community at Baptist Beaches, and why connecting with people from all walks of life makes her work so rewarding. She also shares some of the recognition she's received throughout her time at Baptist and why she's passionate about keeping team morale high and spreading positivity!
But there's more to Shanta than her role at Baptist! Outside of work, she's a cheer coach and is even stepping behind the mic herself with her own podcast, Purpose Cafe, where she's just beginning her podcasting journey!
Tune in to get to know Shanta, hear her inspiring journey, and discover the passion and positivity she brings to everything she does!
18 Sept 2026
Matthew Wolfe, Patient Access Rep II
What do patient connections, team morale, music, and jumping out of airplanes have in common? Matthew Wolfe, Patient Access Rep II with the Rehab Contact Center!In this episode, Matthew shares how he helps keep his team’s spirits high, why department goals motivate him to keep outdoing himself, and what he enjoys most about making genuine connections with patients.And his story goes far beyond the Contact Center. Before joining our team, Matthew took teamwork and courage to a whole different altitude — jumping from airplanes as a member of the U.S. Army Golden Knights! He also gives us a glimpse into another side of his talents: music. Tune in to hear Matthew’s story and learn what keeps him motivated, connected, and always reaching for the next goal.
21 Aug 2026
Matt Zuino, Baptist Health President & CEO
We’re celebrating ONE YEAR of the Rev It Up! Podcast, and we couldn’t think of a better way to mark the occasion.
For our anniversary episode, we sat down with Baptist Health President & CEO Matt Zuino for a conversation that goes beyond the title.
What’s it really like stepping into the CEO seat? What has shaped him as a leader? What excites him most about Baptist Health’s future? And… what would a camera crew catch him doing on a Saturday?
We also asked Matt a question especially for Revenue Cycle, and you’ll want to hear what he had to say.
Listen to the episode and leave a comment on Spotify or Apple Podcasts for a chance to win! Two Revenue Cycle team members will be randomly selected to receive a Rev It Up! Podcast T-shirt + Baptist Health tumbler.
17 Jul 2026
Diane Fryer, Patient Access Services Director
From welcoming patients at the front desk to leading Patient Access Services, Diane Fryer's 27-year journey at Baptist is a story of growth, perseverance, and purpose. In this episode, our newly promoted Patient Access System Director reflects on building a career while raising a family, spending more than half her life serving Baptist, and helping shape the evolution of Patient Access Services. Diane also shares what this milestone means to her, the lessons she's learned along the way, and why the newest addition to her family, her grandson, has become the center of her world. Join us for an inspiring conversation about leadership, legacy, and growing where you're planted.
19 Jun 2026
Carlos Foster, Customer Service Self Pay Specialist II, SBO
Get ready for an inspiring conversation with Carlos Foster, Customer Service Self Pay Specialist II in SBO Self Pay Follow Up, as he takes us inside the world of the Single Billing Office and shares what it really takes to stay motivated while navigating complex billing challenges every day.
In this episode, Carlos opens up about the importance of bringing positive energy into every patient interaction and why good vibes can make all the difference when helping patients through stressful financial situations.
But there’s more to Carlos than billing expertise, he’s also a creative force behind 30th anniversary apparel designs for the Jacksonville Jaguars. He shares how creativity, passion, and perseverance connect both his professional and artistic worlds.
Most importantly, Carlos talks about the people who inspire him most: his kids. Hear how fatherhood motivates him to keep pushing boundaries, striving for excellence, and achieving what once seemed unthinkable.
You won’t want to miss this powerful conversation!
22 May 2026
Christina Collins, Coding Specialist & Latavius Upton, Invasive Surgical Coder
What happens when Physician Coding meets AI, creativity, and a passion for helping patients? Join me for an insightful conversation with Christina Collins and Latavius Upton as we dive into how AI is transforming the world of physician coding and why accurate, thorough documentation matters more than ever. We discuss how strong documentation not only supports compliance and coding accuracy but also helps ease the burden for patients already navigating life’s daily stressors and medical challenges. And because no great conversation is complete without a little personality, we also chat about plants, photography, and a DJ-inspired love of music.
24 Apr 2026
Morgan Garman, Revenue Cycle Business Analyst, Hospital Coding
On this episode, Brittany Tennant sits down with Morgan Garman, Revenue Cycle Business Analyst in Hospital Coding, to explore how she’s making her department more efficient through strong problem-solving and a sharp focus on active listening. She also shares a fun glimpse into her life outside of work, including her love for tie-dye and creative expression. Don’t miss this engaging and insightful conversation!
20 Mar 2026
Alex Karpov, Patient Financial Advocacy Manager, SBO
On this episode, Brittany Tennant sits down with Alex Karpov, Patient Financial Advocacy Manager for SBO Financial Assistance, to uncover what drives his team’s success, his journey toward becoming a private plane pilot, and the passions that fuel him both at work and beyond. Don’t miss this inspiring and fun conversation!
20 Feb 2026
Nicole Turpin, Vendor and Payor Relations
On this episode of the Rev It UP Podcast, Project Manager, Brittany Tennant, chats with Nicole Turpin, Contract Negotiator I, Vendor and Payor Relations. They explore her day-to-day role, what happens behind the scenes with lawsuits, and how Baptist works to recover large unpaid balances. Nicole also opens up about motherhood, balancing career and family, and shares a surprising, fun fact involving a connection to a UFC fighter that adds an unexpected twist to the conversation.
22 Jan 2026
Melanie Wood & Katie Sims, P.A.T.H
On this episode of the Rev It UP Podcast, Project Manager Brittany Tennant is joined by Melanie Wood, Sr. Corporate Health Coach, and Katie Sims, Client Engagement Coordinator with P.A.T.H. The conversation dives into how their work in the community helps create a healthier workforce, the importance of strong corporate partnerships, and their shared passion for nutrition and connection. With two featured guests, this episode runs a bit longer, allowing space for deeper conversation and meaningful takeaways.
16 Dec 2025
Dan Moceri, Rev Cycle Business Intelligence Developer
In this episode, we welcome Dan Moceri, Revenue Cycle Business Intelligence Developer in the RCAR (Revenue Cycle Analytics & Reporting) department. Dan gives us an inside look at his role in RCAR, how data drives decision-making across the Revenue Cycle, and the creative outlet he finds through his passion for photography.
23 Nov 2025
Shamica Kelly, Physician Coding Supervisor
In this episode, we sit down with Shamica Kelly, Physician Coding Supervisor, who shares what makes her role so special and the behind-the-scenes details most people don’t know about Physician Coding. She also lets us in on her love for thrifting and the thrill of striking a great deal while shopping!
24 Oct 2025
Jesse Breeding, Claims Resolution Specialist III
In this episode, we sit down with Jesse Breeding, Claims Resolution Specialist III in the Hospital Billing Office. Jesse gives us an inside look at the world of claims resolution—what it takes, why it matters, and how she stays motivated. We also dive into her love for thrifting and the creative joy she finds in giving old treasures new life. Plus, Jesse opens up about her biggest inspiration: her mom, whose strength and support continue to guide her success. Tune in for a fun, heartfelt conversation you won’t want to miss!
24 Sept 2025
Tammi Wilson, Credentialed Trainer
In this episode, we sit down with Tammi Wilson, Credentialed Trainer for Revenue Cycle Education and Development at Baptist. Tammi shares her inspiring career journey, from her early beginnings to her growth within the organization, and even lets us in on the surprising story of how a tortoise captured her heart.
28 Aug 2025
Welcome!
What’s it really like behind the scenes of the Revenue Cycle? Our brand-new podcast is here to bring you the stories, insights, and celebrations that make our team so unique. From professional wins to personal connections, we’re building culture, one conversation at a time.
28 Aug 2025
Thesha Pope, PAS Rehab Supervisor
Kicking things off with our very first episode! We’re sitting down with PAS Rehab Supervisor, Thesha Pope, to talk work, values, and a little bit of fun along the way. You don’t want to miss this one!
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Apple Podcasts (US)
5.0 / 5
6 ratings
Spotify
5.0 / 5
3 ratings
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