The Sage Thought Leadership Podcast is dedicated to the possibility that entrepreneurs continue the work of creation. We celebrate them by allowing them to tell their stories and share their knowledge with others. In doing so we energize the success of businesses around the world through the imagination of our people and the power of technology.
Steve Hearsum on his book, No Silver Bulllet: Bursting the bubble of the organizational quick fix
Steve Hearsum (https://www.linkedin.com/in/stevehearsum/) discussed the limitations of quick fixes and the importance of functional collaboration in a complex world. They also explored the link between anxiety and creativity, and the need for leaders to acknowledge their limitations and learn. Lastly, they examined the persistence of the heroic leadership concept and the need for a shift in organizational mentality. Steve is the author of No Silver Bullet: Bursting the bubble of the organizational quick fix (https://amzn.to/4aYQeGs).
Steve is the founder of Edge and Stretch, working with brands and organisations to increase their capacity for collaboration and experimentation, including the NHS, a global fast moving consumer goods company, international financial institutions and many others. He is an experienced developer of change practitioners and consultants and a qualified Consulting and Coaching Supervisor. Steve is a trustee and Council Member for the Tavistock Institute of Human Relations and previously served as Co-chair of the Organisation Development Network Europe. He also holds a Masters in Change Agent Skills & Strategies from the University of Surrey.
16 Apr 2024
Thought Leader - Domenic Colasante on the real power of AI in marketing
Domenic Colasante (https://www.linkedin.com/in/domeniccolasante/) discussed the potential benefits and challenges of integrating artificial intelligence in marketing, emphasizing the importance of human expertise and the need for more personalized and impactful content. The concept of heroism was also explored in relation to professional life, with Domenic identifying CMOs as heroes due to their commitment to business growth. The discussion concluded with Ed thanking Domenic for his insights and offering to continue the conversation on LinkedIn.
Domenic is CEO at 2X, the category creator and fastest growing marketing-as-a-service firm. Domenic is a thought leader on marketing organizational models and operating model transformation. Previously, Domenic was CMO at WGroup and has held demand creation, marketing ops, analytics, and account based marketing roles at Siemens and SAP.
4 Apr 2024
Thought Leader - David G. Ewing on Systematizing Customer Experience
Summary
David G. Ewing (https://www.linkedin.com/in/davidgewing/) emphasized the importance of mapping individual customer journeys, utilizing a systematic approach encompassing systems, processes, culture, and incentives to deliver exceptional customer experiences. He highlighted examples that exemplified the power of empathy and cultural values in providing meaningful customer service. Finally, David promoted his newsletter focused on sharing exceptional customer experience stories.
More about
David G. Ewing , CEO of Motiv (https://www.motivcx.com), is a trailblazer in customer experience innovation. With over 25 years in the industry, he's transformed insights into substantial revenue for 500+ clients. A Harvard cum laude engineering graduate, David's leadership has earned motive a spot on the Inc 5000 list. As president of the entrepreneurs association in Austin, he's dedicated to empowering fellow entrepreneurs. Beyond business, he's a devoted husband of 19 years and a passionate coach for his son’s robotics team.
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