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ScaleUp Radio

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by ScaleUp Radio

5.0(4 reviews)

605 episodes

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Podcast Overview

Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to apply to be a guest, just click here: https://bizsmarts.co.uk/scaleupradio/apply Kevin's New Book Is Now Available! Drawing on BizSmart's own research and experiences of working with hundreds of owner-managers, Kevin Brent explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up. More on the Book HERE - https://www.esusgroup.co.uk/

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Recent Episodes

July 13, 2026

Episode #628: Bridging Research, Digital Skills and Community Impact - with Vicki Ayton

What happens when academic research, climate resilience, digital inclusion and community development all collide? In this episode of ScaleUp Radio, Kevin Brent is joined by Vicki Ayton, Founder of BizEd, a Community Interest Company (CIC) that exists to bridge the gap between research and real-world community impact. What started as a response to a local library closure has evolved into a growing community hub delivering digital inclusion support, climate resilience education, research projects and policy work across Shropshire and beyond. Vicki shares the realities of building a sustainable CIC, the challenges of balancing commercial income with social impact, and why digital skills are now fundamental to both business success and community resilience. In This Episode From Research to Real Impact Vicki explains how her background in climate and environmental research highlighted a common challenge: excellent research often fails to reach the people who need it most. BizEd was created to translate knowledge into practical support for communities and businesses. A pivotal moment came when the local council approached BizEd to replace services lost when a library closed due to RAAC concrete concerns. That request became the catalyst for creating a physical community hub. Why BizEd Chose a CIC Structure One of the most fascinating discussions centres around the decision to become a Community Interest Company rather than a charity. Vicki explains: <ul class="ul1"> <li class="li1">Why financial resilience matters for community organisations</li> <li class="li1">How BizEd generates 60–70% of its income through trading activities</li> <li class="li1">The dangers of becoming overly reliant on grant funding</li> <li class="li1">How organisations can lose community trust when grant-funded projects disappear</li> </ul> The CIC model provides greater flexibility to trade and generate sustainable income, helping create long-term impact rather than short-term projects. The CIC Catch-22 The conversation highlights a significant challenge faced by many social enterprises. While CICs are encouraged to trade and become self-sustaining, they are often excluded from support programmes available only to registered charities. Examples include: <ul class="ul1"> <li class="li1">Free software licences</li> <li class="li1">Digital infrastructure grants</li> <li class="li1">Technology support programmes</li> </ul> Meanwhile, charities often have access to these benefits but face restrictions on how much income they can generate through trading activities. It's a structural challenge that many social enterprises continue to face. Climate Resilience is a Business Issue Climate change is no longer a future concern. Vicki explains why businesses need to focus on resilience today, including: <ul class="ul1"> <li class="li1">Managing disruption caused by extreme weather</li> <li class="li1">Protecting supply chains</li> <li class="li1">Supporting employee wellbeing during heatwaves</li> <li class="li1">Preparing for changing customer and community needs</li> </ul> Rather than focusing solely on sustainability, businesses must also prepare for adaptation and resilience. Digital Skills are Now Essential A major theme throughout the conversation is the importance of digital capability at every level. Vicki breaks digital skills into three areas: Foundation Skills <ul class="ul1"> <li class="li1">Email</li> <li class="li1">Online services</li> <li class="li1">Digital communication</li> <li class="li1">Accessing information safely</li> </ul> Workplace Skills <ul class="ul1"> <li class="li1">Productivity software</li> <li class="li1">Collaboration tools</li> <li class="li1">Digital workflows</li> <li class="li1">Data management</li> </ul> Advanced Skills <ul class="ul1"> <li class="li1">Artificial Intelligence</li> <li class="li1">AI risk management</li> <li class="li1">Data analysis</li> <li class="li1">Automation opportunities</li> </ul> She also highlights the growing overlap between green jobs and digital capability, where data and technology skills are becoming increasingly valuable. Why Young People May Hold the AI Advantage For many small businesses, hiring experienced AI specialists isn't realistic. Vicki argues that younger people often bring natural AI fluency and experimentation skills that SMEs can benefit from immediately. For owner-managers looking to improve productivity, younger team members may already hold valuable expertise that businesses are overlooking. Building Community Hubs That Actually Work One of BizEd's biggest lessons is that community needs rarely exist in isolation. Someone seeking digital support may also need: <ul class="ul1"> <li class="li1">Benefits advice</li> <li class="li1">Banking assistance</li> <li class="li1">Employment support</li> <li class="li1">Access to other local services</li> </ul> Vicki shares her vision for integrated community hubs that bring multiple services together under one roof, making support more accessible and effective. Productivity Tools and Personal Effectiveness Despite operating in a highly digital world, Vicki's favourite productivity tool is surprisingly simple. Her trusted Busy Bee physical diary remains the cornerstone of her planning system. The discussion explores: <ul class="ul1"> <li class="li1">Why writing things down improves thinking</li> <li class="li1">Managing the overlap between work and home life</li> <li class="li1">The importance of finding tools that suit your working style</li> </ul> BizEd itself takes a tool-agnostic approach, using Trello, Notion, Planner and other platforms depending on team and client preferences. The focus is on removing barriers to collaboration rather than enforcing a single system. The One Key Thing Building sustainable impact requires balancing purpose with commercial reality. The organisations that create lasting change are the ones that develop the resilience to generate income while staying true to their mission. Standout Quote "Digital skills are no longer optional. They are the foundation of resilience for individuals, communities and businesses alike." About Vicki Ayton Vicki Ayton is the Founder of BizEd, a Community Interest Company focused on climate resilience, digital inclusion, research translation and community impact. Through education, community engagement and policy work, BizEd helps bridge the gap between knowledge and practical action. Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for. If you would like to be a guest on ScaleUp Radio, please click here: <a href= "https://bizsmarts.co.uk/scaleupradio/kevin">https://bizsmarts.co.uk/scaleupradio/kevin</a> You can get in touch with Kevin here: <a href= "mailto:kevin@biz-smart.co.uk">kevin@biz-smart.co.uk</a> G90 Summit Most founders I speak to feel busy but stuck; plenty happening, but not always clear on what genuinely matters most this quarter. If that's you, the G90 Summit is worth a look. A structured half-day where we work through everything competing for your attention, get clear on the three to five things that must happen in the next 90 days, then commit to them and build the system to make sure they actually happen. Quarterly, virtual, £97 a seat. <a href= "http://smart90.co.uk/summit">http://Smart90.co.uk/summit</a> Vicki can be found here: <a href= "https://www.linkedin.com/in/vickiayton/">https://www.linkedin.com/in/vickiayton/</a> <a href= "https://www.bizedprojects.com/">https://www.bizedprojects.com/</a> <a href= "https://www.instagram.com/bized_projects/">https://www.instagram.com/bized_projects/</a> <a href= "https://www.facebook.com/BizEdProjects">https://www.facebook.com/BizEdProjects</a> Resources: The Good Growth Podcast - <a href= "https://www.bgf.co.uk/good-growth-podcast/">https://www.bgf.co.uk/good-growth-podcast/</a> David Gallagher on Substack - <a href="https://gallagherjdavid.substack.com/">https://gallagherjdavid.substack.com/</a> Jenny Anderson on Substack - <a href="https://howtobebrave.substack.com/">https://howtobebrave.substack.com/</a> BusyB Diaries - <a href= "https://busyb.co.uk/">https://busyb.co.uk/</a> Trello - <a href= "https://trello.com/">https://trello.com/</a> Notion - <a href= "https://app.notion.com/">https://app.notion.com/</a> Monday - <a href= "https://monday.com/">https://monday.com/</a> Google Meet - <a href= "https://meet.google.com/landing">https://meet.google.com/landing</a>

July 10, 2026

Episode #627: ScaleUp Radio Shorts - Burnout, Boundaries and Better Businesses

In this episode of ScaleUp Radio Shorts, Kevin Brent and Louise Blunt bring together three powerful conversations from recent ScaleUp Radio guests: Dan Glyde, Megan Robinson and Sam Eaton. Whilst their businesses are very different, they all arrived at remarkably similar conclusions about what it really takes to build a business that grows sustainably. From avoiding burnout to empowering your team and creating systems that scale, this episode is packed with practical ideas you can implement straight away. In this episode we discuss: <ul class="ul1"> <li class="li1">Why founders should think of themselves as cognitive athletes</li> <li class="li1">How burnout often arrives long before we recognise it</li> <li class="li1">Why people pleasing damages both relationships and business performance</li> <li class="li1">Setting boundaries that improve focus and client expectations</li> <li class="li1">Megan Robinson's approach to taming the "Advice Monster"</li> <li class="li1">Why asking three questions is often better than giving one answer</li> <li class="li1">How empowering managers creates better leaders</li> <li class="li1">Sam Eaton's counterintuitive advice to build an unscalable business first</li> <li class="li1">Why simple systems outperform complicated ones</li> <li class="li1">How scorecards and ownership create accountability</li> <li class="li1">The leadership transitions every growing business must navigate</li> <li class="li1">Why treating employees as career partners builds stronger businesses</li> </ul> Key Takeaways • Sustainable growth starts with looking after yourself before your business. • Great leaders ask more questions than they answer. • Boundaries aren't selfish. They create better service, better focus and better decisions. • The strongest businesses are often built on simple, repeatable systems rather than complexity. • As your business grows, your leadership style has to evolve with it. The One Key Thing... Scaling isn't about doing more. It's about creating the habits, systems and leadership that allow your business to grow without burning you or your team out. Mentioned in this episode <ul class="ul1"> <li class="li1">Dan Glyde – Positive Masculinity</li> <li class="li1">Megan Robinson – eLeader Experience</li> <li class="li1">Sam Eaton – MindAbility Consultancy</li> </ul> If you enjoyed these insights, make sure you also listen to each of the full-length interviews where we explore their stories in much greater depth. Most founders I speak to feel busy but stuck; plenty happening, but not always clear on what genuinely matters most this quarter. If that's you, the G90 Summit is worth a look. A structured half-day where we work through everything competing for your attention, get clear on the three to five things that must happen in the next 90 days, then commit to them and build the system to make sure they actually happen. Quarterly • Virtual • £97 per seat Find out more at Smart90.co.uk/summit Know someone with an inspiring ScaleUp story? We'd love to hear from them. Visit ScaleUp Radio to nominate a future guest. This episode of ScaleUp Radio Shorts was produced with the aid of AI.

July 8, 2026

Episode #626: Closing The Leadership Expectation Gap - with Megan Robinson

Why do so many talented managers struggle when they step into leadership roles? It's a challenge that affects businesses of every size. High performers are often promoted because they're brilliant at what they do, yet they're rarely given the skills, tools, or support needed to lead people effectively. In this episode of ScaleUp Radio, Kevin Brent speaks with Megan Robinson, Founder of eLeader Experience, about what she calls the "Leadership Expectation Gap" and why it is costing organisations far more than they realise. Megan shares how businesses can move leaders from being stuck in the weeds to becoming influential people developers who create stronger teams, better performance and higher retention. In this episode: <ul class="ul1"> <li class="li1">Why leadership and management are not the same thing</li> <li class="li1">The hidden cost of promoting technical experts into leadership roles without support</li> <li class="li1">Why poor leadership can account for significant revenue loss</li> <li class="li1">How a coaching-first approach develops leaders rather than simply training them</li> <li class="li1">The importance of moving from giving answers to asking better questions</li> <li class="li1">Why influence is the true measure of leadership</li> <li class="li1">The practical habit that can instantly improve your leadership effectiveness</li> <li class="li1">Lessons from scaling a coaching business beyond founder capacity</li> <li class="li1">Why pricing for future growth matters from day one</li> </ul> The Leadership Expectation Gap Many businesses promote their best salesperson, engineer or technical specialist into management. The problem? Success as an individual contributor requires a completely different skill set from success as a leader. Without support, managers often continue doing the work themselves rather than developing their people. They become trapped in day-to-day operations, limiting both team performance and business growth. Megan explains how this expectation gap contributes to employee turnover, disengagement and significant financial costs for organisations. Developing Leaders, Not Just Training Them Megan founded eLeader Experience with a mission to make leadership development accessible to everyone. Her approach combines the depth of executive coaching with the structure of leadership training through a flexible blend of workshops, group coaching and one-to-one support. The goal is simple: Develop leaders who can think, influence and empower others rather than simply complete tasks. Stop Feeding the Advice Monster One of the most practical insights from this conversation comes from Michael Bungay's concept of the "Advice Monster". Many leaders believe they add value by providing answers. The reality is often the opposite. By immediately offering solutions, leaders reduce accountability, limit team growth and miss opportunities to uncover the real issue. Megan shares a simple challenge: Ask at least three questions before giving advice. This creates better conversations, develops critical thinking and empowers people to take ownership of their own solutions. The One Key Thing The one key thing from this episode is that leadership is influence, not expertise. The moment leaders stop trying to have all the answers and start asking better questions is the moment their teams begin to grow. A Standout Quote "Leadership is influence. Nothing more, nothing less." This simple principle underpins Megan's entire approach and provides a powerful framework for anyone looking to become a more effective leader. Megan's ScaleUp Essentials Book Recommendation American Icon by Bryce G. Hoffman - <a href= "https://uk.bookshop.org/p/books/american-icon-alan-mulally-and-the-fight-to-save-ford-motor-company-bryce-g-hoffman/a4846b61b5d9588d?ean=9780307886064&bkshp-astro=t"> https://uk.bookshop.org/p/books/american-icon-alan-mulally-and-the-fight-to-save-ford-motor-company-bryce-g-hoffman/a4846b61b5d9588d?ean=9780307886064&bkshp-astro=t</a> Podcast Recommendation The Look and Sound of Leadership - <a href= "https://essentialcomm.com/podcast/">https://essentialcomm.com/podcast/</a> Technology Recommendation HubSpot - <a href= "https://www.hubspot.com/">https://www.hubspot.com/</a> Zapier - <a href= "https://zapier.com/">https://zapier.com/</a> Client Acquisition Strategy Relational networking and meaningful conversations. No magic formula. No shortcuts. Just building genuine relationships. About Megan Robinson Megan Robinson is the Founder of eLeader Experience, helping organisations develop leaders through a coaching-first approach that combines leadership training, executive coaching and practical development programmes. Megan can be found here <a href= "https://www.linkedin.com/in/tritcak/">https://www.linkedin.com/in/tritcak/</a> <a href= "https://www.eleaderexperience.com/">https://www.eleaderexperience.com/</a> Smart90 and the G90 Summit Most founders I speak to feel busy but stuck; plenty happening, but not always clear on what genuinely matters most this quarter. If that's you, the G90 Summit is worth a look. A structured half-day where we work through everything competing for your attention, get clear on the three to five things that must happen in the next 90 days, then commit to them and build the system to make sure they actually happen. Quarterly, virtual, £97 a seat. Smart90.co.uk/summit Connect To learn more about ScaleUp Radio, nominate a future guest or explore further resources, visit Smart90.co.uk. Make sure you subscribe to ScaleUp Radio wherever you listen to podcasts so you never miss an episode.

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What is ScaleUp Radio?: Scaling up your business isn't easy, and can be a little daunting. Let ScaleUp Radio make it a little easier for you. With guests who have been where you are now, and can offer their thoughts and advice on several aspects of business. ScaleUp Radio is the business podcast you've been waiting for.

If you would like to apply to be a guest, just click here: https://bizsmarts.co.uk/scaleupradio/apply

Kevin's New Book Is Now Available!

Drawing on BizSmart's own research and experiences of working with hundreds of owner-managers, Kevin Brent explores the key reasons why most organisations do not scale and how the challenges change as they reach different milestones on the ScaleUp Journey. He then details a practical step by step guide to successfully navigate between the milestones in the form of ESUS - a proven system for entrepreneurs to scale up.

More on the Book HERE - https://www.esusgroup.co.uk/
How often does this podcast release new episodes?: This podcast updates daily.
Where can I listen to this podcast?: This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
Does this podcast accept guests?: Yes, this podcast regularly features guests.

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