Supporting Scotland's Primary Care GP software users: welcome to the Scottish National Users Group (SNUG).
Scottish National Users' Group (SNUG) Podcast
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5.0(1 reviews)
74 episodes
Updated Bi-weekly
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28
Podcast Authority
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Quality44
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YouTube0
Engagement32
Podcast Overview
Supporting Scotland's Primary Care GP software users: welcome to the Scottish National Users Group (SNUG).
Language
🇺🇲
Publishing Since
7/9/2019
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28
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality44
Social0
YouTube0
Engagement32
7
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12
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excellent
Episode Length
32 minutes
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Every 35 days
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Recent Episodes
June 27, 2026
The experience of migrating to Docman 10
This month we tackle a change heading for every practice in Scotland over the next year or two: the migration from Docman 7 to Docman 10. We have some clips from the OneAdvanced presentation at the recent SNUG Members' Day - Louise Haggerty and Suzanne Millar walk us through the ten-week lead-in, and then a candid interview with someone who's already done it. Russell Hale, assistant practice manager at Tay Court Surgery in Dundee and SNUG's Tayside co-ordinator, took his roughly 10,500-patient practice through the process as the very first pilot site in Scotland, with over 600,000 documents to move across. Russ talks us through what the practice actually has to do: the e-learning and the up-to-six Docman champions, the orphan documents and the practicalities of the test migration, too-large files and the cloud enabler. He explains the two-day migration and go-live sequence, switching off the EDT scheduler and managing results in the gap, and the new ways of working in Docman 10 - IntelliSense for filing and coding, quick steps, and groups that no longer need everyone to action a task. He's honest about what's still unresolved (who owns those orphan docs) but, a month in, the verdict on speed and usability is encouraging. One Advanced Docman 10 SNUG Members’ Day Session videos (log in required) – includes Docman 10 workshop eGP Learning: Which GP Document System is Best? – includes Docman 10 demo emails, comments or queries: SNUG Business Manager
May 27, 2026
21st Century solutions for telephony, triage and GP consulting
In this episode, recorded at the recent SNUG Members' Day conference in Cumbernauld, we hear from three companies working at different points along the patient journey in general practice. Barry Holding from GP Triage talks us through an AI-powered triage system that conducts a real-time conversational assessment with patients, risk-stratifies their presentation, and books directly into the practice appointment book, potentially removing the clinician from the triage loop altogether. Emma Stubbs, Head of Products at OneAdvanced, shares the significant news that Vision Anywhere is no longer the strategic direction for the clinical system, and introduces IQ Health, a new platform whose first major feature is an intelligent consultation form that lets clinicians type notes or use their new Scribe while the system handles coding, within a SOAP GP record structure. And Dave Mills from Think Healthcare explains how cloud telephony and online consultation platforms are really two sides of the same coin, and how their Virtual Care Navigator product integrates with both Vision and DACS systems to let patients self-serve over the phone. Running through all three conversations is a common theme: the front door of Scottish general practice is overdue a redesign. With new GP contract requirements around cloud telephony now in play, practices face real decisions about how they bring these tools together. We reflect on what these developments mean in practice, from the clinical safety questions around use of AI, to the challenges of bolting a modern interface onto an ageing clinical system, to the question of whether practices are ready to treat phone and online access as a single integrated service rather than two separate problems. Think Healthcare GPTriage OneAdvanced GP Clinical System
April 29, 2026
Rediscovering GP innovation with Professor George Crooks
In this episode, we speak with Professor George Crooks OBE, Chief Executive of Scotland's Digital Health and Care Innovation Centre and a former GP of 23 years in Aberdeen. He reflects on changes over the years and how the quiet disappearance of proactive home visiting in general practice has contributed to some of today's system pressures, and argues that technology - from passive monitoring to citizen data access - can help restore some of what was lost. He offers a measured take on AI in healthcare, warning against off-the-shelf clinical AI trained on unrepresentative datasets, while advocating for its immediate use in administrative tasks and patient-facing data tools. We discuss the barriers holding back innovation in Scottish healthcare. Prof Crooks is forthright about information governance being "an absolute nightmare of our own making" and describes a system where excessive layers of risk-averse governance have become a disabler rather than an enabler. He introduces the idea of innovation as a three-legged stool - technical, service, and commercial - and explains why neglecting any one leg leads to failure. He closes with a frank assessment of Scotland's international standing, arguing that while still commanding respect, the country may still be trading on a reputation from decades ago, and issues a direct challenge: stop waiting for excellence and start deploying good. Digital Health and Care Scotland Innovation centre DHI Scotland Better health through citizen empowerment TEDx Talk by Professor George Crooks SCOTCAP SNUG Annual Members Day and AGM 2026 Wednesday May 20. 2026 Registration link
74 total episodes available
Recent guests on Scottish National Users' Group (SNUG) Podcast
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Simon Healy
Guest
Caitlin Collins
Guest
Elliot Shaw
Guest
Eleanor Rafe
Guest
Sharon Hanley
Guest
Dani Henderson
Guest
Rick Thompson
Guest
Dr Steve Baguley
Guest
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- What is Scottish National Users' Group (SNUG) Podcast?
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This podcast updates bi-weekly.
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This podcast is available on 8 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
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Yes, this podcast regularly features guests.
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