About Sense Of Identity, With Paul Holland From Beyond Encryption
Paul Holland and Adam Byford from Mailock by Beyond Encryption talk to industry leaders in technology, financial services, and conservation to explore what identity is and how to protect it in a digital world.
Publisher
Paul Holland & Adam Byford, Mailock by Beyond Encryption
Making Identity Checks Easier for Firms and Customers, Alan Clay, LexisNexis Risk Solutions (#29)
Many organisations already have to check their customers' identities. But everything around the check can create a messy process: requesting evidence, guiding the customer, reviewing the result, and reconnecting it with the work that prompted it.
In this episode of Sense of Identity, Alan Clay (https://uk.linkedin.com/in/alan-clay-54089a4), Director of Strategy, Customer Data Solutions at LexisNexis® Risk Solutions (https://risk.lexisnexis.co.uk/), joins us to look at how identity checks can fit the secure client communication firms and customers already use.
The discussion covers the unnecessary work created by posted documents and separate identity systems, where checks can help beyond onboarding, and why the evidence requested should match the action a customer wants a firm to take.
Learn more: https://www.mailock.com/blog/simpler-identity-checks-alan-clay
30 Jun 2026
Broken By Design: Why Financial Services Is Drowning In Data It Can’t Use, Sam Seaton and Alan Clay (#29)
Financial services has spent years trying to make customer data more useful.
The crux of the problem is simple: can the firm reach the right person, through the right channel, when the information actually needs to be acted on?
In this episode of Sense of Identity, Paul Holland is joined by Samantha Seaton (https://www.linkedin.com/in/samanthaseaton/), co-chair of the Smart Data Council (https://www.gov.uk/government/groups/smart-data-council), and Alan Clay (https://www.linkedin.com/in/alan-clay-54089a4/), Head of Strategy, Customer Data Solutions at LexisNexis Risk Solutions (https://risk.lexisnexis.com/), to discuss why so much financial services data still fails at the point of customer contact.
12 May 2026
From Sampling to Scale: Using AI to Review More Conversations With Less Risk, TCC Group & Recordsure (#28)
For regulated firms, narrow sampling can leave blind spots around customer outcomes, conduct risk, and emerging patterns that deserve attention.
In this discussion, Garry Evans, Chief Product & Commercial Officer, and Adrian Crean, Strategic Partnerships Director, explain how TCC Group & Recordsure is helping regulated firms move from narrow sampling to broader, faster, and more defensible oversight.
The big idea is simple: if firms want stronger evidence of customer outcomes, better visibility of conduct risk, and fewer unpleasant surprises when rules or scrutiny change, they need a way to review far more conversations and documents than manual teams can handle on their own.
Learn more on our website: https://www.beyondencryption.com/blog/ai-review-more-conversations
Who has been a guest on Sense Of Identity, With Paul Holland From Beyond Encryption
Names identified in recent episode analyses. Showing up to five guests.
Paul Holland
Mark McAlpine
Kerry Nicolaides
Reach and audience
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YouTube views
40,453
Score snapshot 15 Sept 2025
Spotify
5.0 / 5
1 ratings
Podcast Authority Score: 33 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
26
Social presence
0
YouTube
72
Engagement
27
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