Interviews uncovering best practices by world-class Service, Customer Experience, and Customer Support Executives
Service Council inService™ Podcast Series
Claim This Podcastby Service Council™
111 episodes
Updated Weekly
Accepts GuestsHas SponsorsLocation 🇺🇸
23
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality36
Social0
YouTube0
Engagement27
Podcast Overview
Interviews uncovering best practices by world-class Service, Customer Experience, and Customer Support Executives
Language
🇺🇲
Publishing Since
6/30/2020
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23
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality36
Social0
YouTube0
Engagement27
6
Excellent Areas
1
Good Performance
12
Growth Opportunities
excellent
Episode Length
36 minutes
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good
iTunes Tags
6.5/10
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Every 21 days
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Recent Episodes
July 24, 2026
Shifting the Focus from AI to Decision Intelligence w/ Edward Krzysik, Circuitry.ai
<p>AI is everywhere, but how do service organizations move beyond capabilities-centric and right-fit conversations and towards a focus on quickly achieving measurable business results? Reframing the conversation as decision intelligence is a subtle, yet powerful lever.</p><p>If you’re evaluating AI investments for service, you’ll want to tune into our next episode of the inService Podcast. We’ll be delving into how organizations are connecting and integrating tribal knowledge, service history, parts, and warranty data to increase the confidence, scope and speed of actionable intelligence.</p><p>Join us as host Gerardo Pelayo, Ph.D. welcomes Edward Krzysik, MBA, VP of Customer Success & Value, Circuitry.ai, to the podcast studio. We’ll look at how AI-powered decision support can help organizations improve their frontline’s experience and retain talent, while improving on measurable operational and financial results such as increased technician productivity or driving market share growth. Edward will also offer practical insights into where to start and how to maximize impact.</p><p>Edward Krzysik brings more than 24 years of experience leading enterprise adoption of AI, augmented reality, and remote expertise solutions that modernize service operations and improve measurable outcomes. Prior to joining Circuitry.ai, Edward served as Vice President of Client Strategy at Help Lightning and held senior leadership roles at Xerox and RICOH, where he pioneered remote-resolution models and scaled large field service organizations. He has been recognized for innovation in remote service delivery, including receiving the CIO Top 100 Solutions Award.</p><p>At Circuitry.ai, Edward leads Customer Success & Value, ensuring customers define, realize, and expand measurable ROI from Service Decision Intelligence. </p>
July 10, 2026
EP108 - Priorities’ Paradigm Shift: Going for the Gain Before the Pain w/ Pulin Kumar, Pyxtech
<p>Every service leader knows modernization is important—but when budgets are tight, priorities are competing, and new technologies seem to emerge every week, how do you know what deserves your attention first? More importantly, how do you distinguish between investments that simply solve today's problems and those that create long-term business value?</p><p>Join us as we welcome Pyxtech CEO and Founder, Pulin Kumar to the podcast studio. Together, we'll explore why leading organizations are shifting from pain-driven modernization to opportunity-driven transformation: building trusted data foundations, connected intelligence, and scalable workflows that not only improve operations today but also position the business to capitalize on AI and future innovation. Drawing on industry research and real-world examples, we'll discuss how service leaders can prioritize investments, avoid costly modernization missteps, and build the confidence needed to turn modernization into a true driver of growth and competitive advantage.</p><p>Pulin Kumar is Co-Founder and CEO of PyxTech, where he is helping define the AI-driven intelligence layer for the secondary IT asset ecosystem. With more than 20 years of experience spanning technology, supply chain, finance, and business transformation, Pulin has led large-scale initiatives, built global teams, and partnered with Fortune 500 organizations to drive measurable business outcomes. Beginning his career as a software developer and later earning an MBA in Finance, he developed a passion for solving complex business challenges through data, automation, and intelligent system design. Today, he helps organizations unlock greater value from their technology investments by improving decision-making, operational efficiency, and AI readiness.</p>
June 19, 2026
EP107 - 3 Strategic Actions Service Leaders Must Embrace for Next-Gen Service
<p>For decades, service leaders were measured primarily on operational execution, such as managing technicians, controlling costs, and getting customers back up and running. Today, that mandate is fundamentally changing. As the scope of service becomes increasingly tied to revenue growth, customer retention, workforce strategy, and business profitability, service leaders are finding themselves responsible for far more than service delivery. They’re being expected to influence commercial outcomes, drive productivity at scale, preserve critical expertise, justify technological investments and ensuring their adoption and translation into tangible business outcomes.<br>Join us as we welcome Tas Hirani, Global Director of Enablement, Aquant to the studio. We’ll address the ways in which the evolution of service has significantly expanded or reprioritized the role of service leaders, and discuss three critical actions service leaders must take to succeed in this new era of service leadership. <br>Drawing on more than a decade of experience working with service organizations worldwide, Tas shares practical insights on how today's leaders can evolve from operational managers into strategic business leaders.</p>
111 total episodes available
Recent guests on Service Council inService™ Podcast Series
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Kapil Singhal
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Adam Gloss
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This podcast updates weekly.
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