Service Council inService™ Podcast Series

About Service Council inService™ Podcast Series

Interviews uncovering best practices by world-class Service, Customer Experience, and Customer Support Executives

Publisher

Service Council™

Category

business

Language

en

Explicit

No

First episode

30 Jun 2020

Latest episode

14 Oct 2026

Latest episodes

116 episodes in the feed.

1. 

   14 Oct 2026

   EP114 - Service Supply Chain Assumptions That Put Growth at Risk w/ Anton Chilton, Baxter Planning

   The service supply chain is increasingly being asked to play a more strategic role in the enterprise, but many organizations still manage it based on flawed assumptions that have significant consequences in an environment defined by uncertainty, complexity, and constant change. Service is not simply manufacturing with different products, nor is the customer outcome determined by what happens in the field alone. As service takes on greater responsibility for growth and differentiation, leaders must rethink how planning, execution, and the broader service ecosystem work together. On October 8th at 12pm ET, join us for a conversation with Baxter Planning CEO, Anton Chilton, to explore what it takes to truly capitalize on the potential of the service supply chain, and the silent biases that are holding back many organizations. For service leaders navigating growing complexity and accountability, this discussion offers a deeper look at how to strategically manage the service supply chain. Anton Chilton is a seasoned enterprise software executive with more than 30 years of global leadership experience across SaaS, manufacturing, supply chain, and professional services. Most recently, Anton served as Chief Executive Officer of QAD Inc., a global enterprise SaaS company serving manufacturing and supply chain–intensive industries. During his tenure, he led a successful transformation of the business from on-premise software to SaaS and from public to private ownership, while materially improving profitability and delivering substantial ARR growth. Appointed CEO in 2018, Anton previously held senior executive roles across Professional Services, General Management, and Global Sales, giving him a deep, end-to-end understanding of operating and scaling enterprise software businesses.

2. 

   2 Oct 2026

   EP113 - From Scheduling to Orchestration: Building the Adaptive Service Enterprise

   What happens when scheduling stops being the endpoint and becomes one of the intelligence engines behind service? As customer expectations, workforce capabilities and operating conditions constantly change, service organizations need to dynamically determine what work should happen, who should perform it, when and where it should happen, and how the experience should adapt. On October 1st at 12pm ET, join us for a conversation with Maarten Vandenbroucke, CEO of Timefold, as we explore how intelligent scheduling and optimization can serve as a foundational capability within an Adaptive Service model, helping organizations respond at scale to changing demands without requiring them to rip and replace their existing technology ecosystem. Maarten Vandenbroucke is Co-founder and CEO of Timefold, where he leads the company’s strategic vision, go-to-market, operations, and growth. With 20+ years of entrepreneurial leadership, he has founded and scaled multiple technology ventures through successful exits. At Timefold, Maarten focuses on turning advanced optimization technology into high-impact solutions for large-scale enterprises. He holds a Master’s in Theoretical Physics from Ghent University.

3. 

   21 Aug 2026

   Next-Gen Service Contracts for the Post-Warranty Period w/ Ben Groeneveld, Syncron

   How can OEMs retain customers beyond warranty, protect service revenue and grow their margins? Customers are increasingly looking beyond the OEM channel after warranty for multiple reasons including the rising cost of service parts and labor, or the ripple effects from ‘right to repair’ regulations. In this context, the ability to understand and contractually adapt to the customers’ perception of value as well as the speed to confidently provide a risk-based quote can be the critical differentiators for customer retention, predictable revenue and healthy margins. But operationalizing these concepts is anything but simple. Join us on Thursday, August 20th at 12pm ET for the next episode of the inService Podcast Live. Host Gerardo Pelayo, Ph.D. (https://www.linkedin.com/in/gerardopelayo/) will sit down with Ben Groeneveld (https://www.linkedin.com/in/ben-groeneveld-b5211615/), Industry Principal at Syncron (https://www.linkedin.com/company/syncron/), to explore how leading manufacturers are moving from estimating transactional service costs to predicting and shaping contract profitability over the asset’s lifecycle. We’ll look at how a better use of trusted data, smarter risk modeling, and more flexible contract design can help manufacturers price their agreements with greater confidence, respond faster to customer needs, and unlock more profitable service growth. Ben Groeneveld is a supply chain and aftermarket strategist with more than 20 years of OEM and enterprise software experience. As an Industry Principal at Syncron, he partners with manufacturers, dealers, & distributors to strengthen service parts performance, modernize legacy environments, and unlock profitable aftermarket growth. Previously, Ben has held multiple positions in parts organizations at two OEMs including leading dealer inventory optimization & collaboration initiatives. He holds CSCP and CPIM certifications and specializes in turning operational complexity into measurable margin impact.

Podcast Authority Score: 23 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

36

Social presence

0

YouTube

0

Engagement

27