Service Management Leadership Podcast
Hosted by Jeffrey · Service Management Leadership Podcast
4.8from 26 ratings
- 1,099
- Episodes
- 421
- Transcribed
- 26
- Ratings
- Daily
- Cadence
- 2020
- First episode
- 152K
- YouTube views
About Service Management Leadership Podcast
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts: ■ Monday: Jeffrey Tefertiller – Service Delivery topics ■ Wednesday: Kenneth Gonzalez ■ Thursday: Jeffrey Tefertiller – Service Management topics Please subscribe and rate wherever you listen to podcasts.
- Publisher
- Service Management Leadership Podcast
- Category
- technology
- Language
- en
- Explicit
- No
- First episode
- 13 Jul 2020
- Latest episode
- 15 Oct 2026
Latest episodes
421 of 1,099 episodes have a transcript.
15 Oct 2026TRANSCRIPT
Service Management Leadership - Have We Incentivized The Wrong Things?
12 Oct 2026TRANSCRIPT
Service Management Leadership - 3 Ways To Improve Your Data Analytics
8 Oct 2026TRANSCRIPT
Service Management Leadership - Perspective Requires Maturity To Appreciate
Inside a recent episode
Service Management Leadership - Have We Incentivized The Wrong Things?
Published 15 Oct 2026 · Transcript excerpt
[…] We reward firefighting. We reward how quickly can we put out this outage? How quickly can we resolve this pain? And it's interesting. I keep asking myself, is that really the question we want to be asking? When we are only reactive, we prioritize firefighting. We reward it. But in the world of service management, these incidents, these outages, they impact our credibility with our users and our customers. We think we are the stars because we can resolve quickly. We can communicate well during an incident. But you know what never gets said by our users and our customers that they really want to say it? […]
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Public platform figures. Ratings count people who left a rating, not total listeners.
- YouTube views
- 152,013
- Score snapshot 15 Sept 2025
- Apple Podcasts (US)
- 5.0 / 5
- 7 ratings
- Spotify
- 4.7 / 5
- 19 ratings
Podcast Authority Score: 74 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
- Quality
- 79
- Social presence
- 0
- YouTube
- 86
- Engagement
- 85
Contact Service Management Leadership Podcast
- Guest appearances
- Books guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
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Questions about Service Management Leadership Podcast
Who hosts Service Management Leadership Podcast?
Jeffrey host the show. Published by Service Management Leadership Podcast.
How often do new episodes come out?
The show publishes daily, based on its RSS feed.
Does Service Management Leadership Podcast take guests?
Yes. Guests have been identified in episode analyses.
Where can I read transcripts?
421 of 1,099 episodes have a transcript on Pod Engine. Full transcripts are available with a Pod Engine plan.
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