Service X-Factor
Claim This Podcastby Scott LeFante
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Podcast Overview
<p><b>Service X-Factor</b> is the podcast where service operations stops being a cost center and starts being a competitive advantage. Hosted by Microsoft MVP Scott LeFante, this show reveals the secret ingredients behind service operations success and much, much more...transforming chaos into clarity and strategy into profits. </p>
Language
🇺🇲
Publishing Since
5/29/2025
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Recent Episodes
April 2, 2026
Why Most Mobile CRM Fails (And How Resco Fixed It)
One million syncs a week sounds like a brag, until you realize it’s a promise. Field teams don’t care about features…they care that their mobile CRM works fast, offline, and under pressure. In this episode, we sit down with Ivan Stano, a personal friend and CEO of Resco, to break down what it really takes to build a mobility platform that can handle massive data volumes, device constraints, and the messy reality of field service. We also mix in a little personality, because what’s a great con...
March 5, 2026
Straight from the Source: Microsoft's Jason Cohen on Field Service, Project Operations & What's Next
What happens when the people who build D365 Field Service sit down with the people who implement it every day? You get this episode. Jason Cohen has been on the Microsoft Field Service product team for nearly eight years — going all the way back to the FieldOne acquisition — and he joins Scott and Will for one of the most candid conversations the Service X Factor has had yet. The big headline: Field Service and Project Operations are now deeply integrated, and Jason believes this changes the ...
February 26, 2026
A Former Teacher Proves You Belong At The Table And Shows How To Earn Your Seat
Ready to trade word salad for real substance? We sit down with community builder and BizApps veteran Julie Yack to unravel how a former preschool teacher became a force in Dynamics 365 and the Power Platform, and why mindset, not tools, decides your ceiling. Julie shares the turning points that shaped her career, from bug testing and early MVP days to mentoring speakers and pushing newcomers to claim their space. We dig deep into practical career strategy: how to balance confidence with comp...
14 total episodes available
Recent guests on Service X-Factor
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Sahib Sawhney
Guest
Pierre Hulsebus
Guest
Mark Christie
Guest
Michelle Albright
Guest
David Humphreys
Guest
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Frequently asked questions
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- What is Service X-Factor?
<p><b>Service X-Factor</b> is the podcast where service operations stops being a cost center and starts being a competitive advantage. Hosted by Microsoft MVP Scott LeFante, this show reveals the secret ingredients behind service operations success and much, much more...transforming chaos into clarity and strategy into profits. </p> - How often does this podcast release new episodes?
This podcast updates daily.
- Where can I listen to this podcast?
This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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