Welcome to ServiceBytes, brought to you by serviceMob—the insights platform redefining customer service. Ever felt trapped in an endless loop of “Can I speak to your manager?” or frustrated by support teams that never solve the root issue? You’re not alone. Each episode, we expose the biggest service opportunities, and reveal why the customer service experience is so valuable to organizations and explore tip of the spear technologies, research, and points of view that are transforming the industry of service and support.
ServiceBytes
Claim This Podcastby serviceMob
5.0(1 reviews)
12 episodes
Updated Bi-weekly
Accepts GuestsHas SponsorsLocation 🇺🇸
30
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality60
Social0
YouTube0
Engagement0
Podcast Overview
Welcome to ServiceBytes, brought to you by serviceMob—the insights platform redefining customer service. Ever felt trapped in an endless loop of “Can I speak to your manager?” or frustrated by support teams that never solve the root issue? You’re not alone. Each episode, we expose the biggest service opportunities, and reveal why the customer service experience is so valuable to organizations and explore tip of the spear technologies, research, and points of view that are transforming the industry of service and support.
Language
🇺🇲
Publishing Since
10/7/2024
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30
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality60
Social0
YouTube0
Engagement0
7
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0
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12
Growth Opportunities
excellent
Episode Length
12 minutes
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needs improvement
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Every 26 days
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Recent Episodes
August 15, 2025
Episode 12 - Klarna & The AI Butterfly Effect
<p>In theory, AI was supposed to shrink Klarna’s contact center footprint. But just like the butterfly effect in chaos theory, small overlooked factors—like upstream process flaws, repeat contact loops, and ownership gaps—triggered larger ripple effects. </p><p>Instead of sustained efficiency, the move created new challenges and forced Klarna to rebalance with human support. The title is a nod to how even tiny cracks in the service model can grow into seismic shifts in outcomes."</p><p><br></p>
July 23, 2025
Episode 11 - Who's really listening to this call ?!
<p><strong>They said the call was recorded for quality… but they didn’t say it was to train someone else’s AI. Say Whaaat!!! </strong><br>In this episode of serviceBytes, we dive into the class-action lawsuit rocking T-Mobile and Dialpad—where customer service calls were allegedly used without consent to fuel an AI model.</p><p>What does this mean for privacy? For trust? For the future of AI in support?<br>We unpack the legal, ethical, and experiential risks hiding inside your tech stack—and why customers are waking up to the invisible surveillance economy.</p><p><strong>If you're in customer experience, tech, or legal compliance—this is the episode you can't ignore.</strong></p><p></p>
December 31, 2024
ServiceBytes Episode 10 - Patients | Denials | Healthcare
<p>The latest ServiceBytes episode tackles a growing crisis in healthcare: the rising rate of claims denials. Did you know that 73% of healthcare providers report an increase in claims denials, up from 42% just two years ago, with some organizations losing upwards of $500,000 annually? In light of recent news surrounding UnitedHealthcare and the intense scrutiny on the insurance industry, this episode delves into the root causes of these denials, the inefficiencies they reveal, and the ripple effects they create for patients, providers, and the system at large.</p> <p>Join us as we explore what’s driving this trend, the systemic challenges it highlights, and the actionable steps that can lead to a more transparent and effective healthcare ecosystem. Whether you’re a payer, provider, or patient, this episode sheds light on the changes needed to improve outcomes and reduce frustration for all stakeholders.</p> <p><strong>Don’t miss this timely and data-driven conversation!</strong></p>
12 total episodes available
Deep-dive analytics for ServiceBytes
Frequently asked questions
Have a different question and can't find the answer you're looking for? Reach out to our support team by sending us an email and we'll get back to you as soon as we can.
- What is ServiceBytes?
- How often does this podcast release new episodes?
This podcast updates bi-weekly.
- Where can I listen to this podcast?
This podcast is available on 6 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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