ServiceNow TechBytes
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Podcast Overview
<p><strong>ServiceNow Insights</strong> is your insider’s guide to the world of ServiceNow. Join us as we unpack the latest products, innovations, and updates with in-depth discussions led by the creators behind the platform. Hear firsthand about the challenges they've overcome, the solutions they've pioneered, and the exciting future they envision. Whether you're a seasoned admin, agent, platform owner, or just discovering the power of ServiceNow, and offers valuable insights to help you stay informed and leverage the full potential of the platform.</p>
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Publishing Since
9/4/2015
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Recent Episodes
June 17, 2026
The Cost of Building the Right Thing | AI, Speed & Discernment at ServiceNow
Host Bobby Brill interviews three ServiceNow leaders about balancing AI-driven speed with the critical need for discernment in building the right products.
May 27, 2026
Being AI Native at ServiceNow
Host Bobby Brill interviews seven ServiceNow experts, including Di Le and Dr. Alaina Beaver, exploring the practical meaning of being AI native and its implications for building and working.
May 13, 2026
Day One Ready: What New Engineers Need to Know About AI — Engineering Now Unlocked
<p><strong>Day One Ready: What New Engineers Actually Need to Know About AI | Engineering Now Unlocked </strong></p> <p>Starting your first engineering role — or coming back for a return offer — and wondering what AI actually changes about the job? This episode gives you the real answer, from two engineers living it every day.</p> <p>Jordan Shelton and Cynthia Mathenge sit down with Ian Thurlow (Senior Manager, Data Platform Software Engineering) and Andrew Yan (Software Engineer, Data Foundations) to talk about what day one looks like now, what AI tools actually do for early-career engineers, and what fundamentals still separate good engineers from great ones. If you’re about to start an internship, just got your return offer, or you’re a manager thinking about how to set new engineers up for success — this is the conversation you need before day one.</p> <p>What you’ll learn<br>✔ What AI actually changes about day-to-day engineering work (and what it doesn’t) <br>✔ Why the fundamentals matter more than ever — not less <br>✔ How to build a network at a company like ServiceNow, even if you start remotely <br>✔ How to use AI as a sounding board, not a crutch <br><br>Chapters <br>00:00 Introduction — Engineering Now Unlocked <br>02:08 Meet Ian Thurlow and Andrew Yan <br>03:03 How AI is changing day-to-day engineering work <br>04:47 AI as an accelerator, not a replacement <br>09:04 AI as a sounding board <br>12:38 Leadership mindset in an AI-first team <br>13:46 Raising the bar for early-in-career talent 1<br>5:41 What your first 30 days should look like <br>17:43 This or That <br>19:16 Code reviews: the fastest way to learn that nobody talks about <br>20:57 Building your network — even fully remote <br>24:24 Ian and Andrew’s Work Advice <br>27:43 Outro <br><br>Guests <br>Ian Thurlow Senior Manager, Data Platform Software Engineering — ServiceNow <br>Andrew Yan Software Engineer, Data Foundations — ServiceNow <br><br>Hosts <br>Jorden Shelton Technical Program Manager, AI Engineering & Delivery — ServiceNow <br>Cynthia Mathenge Business Operations Manager, AI Engineering & Delivery — ServiceNow <br>Bobby Brill ServiceNow Insights <br><br>Links & Resources Learn more about ServiceNow Engineering → <a href="https://www.servicenow.com/company/careers/engineering.html">https://www.servicenow.com/company/careers/engineering.html</a> <br><br>ServiceNow Docs → <a href="https://docs.servicenow.com">https://docs.servicenow.com</a> <br><br>New to the channel? Subscribe so you never miss an episode of ServiceNow Insights.</p><p>See <a href="https://omnystudio.com/listener">omnystudio.com/listener</a> for privacy information.</p>
109 total episodes available with 11 transcripts
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- What is ServiceNow TechBytes?
<p><strong>ServiceNow Insights</strong> is your insider’s guide to the world of ServiceNow. Join us as we unpack the latest products, innovations, and updates with in-depth discussions led by the creators behind the platform. Hear firsthand about the challenges they've overcome, the solutions they've pioneered, and the exciting future they envision. Whether you're a seasoned admin, agent, platform owner, or just discovering the power of ServiceNow, and offers valuable insights to help you stay informed and leverage the full potential of the platform.</p> - How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 10 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
No, this podcast does not typically feature guests.
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