Serving You

About Serving You

Serving You is a look at the restaurant industry from current and previous professionals in it. Whether you're eating out at restaurants or working in them, this podcast will dive into a topic each episode about the do's and don'ts about customer service. Matt, Melissa, and Jeff have a combined 40 years of experience in different aspects of the industry and they explore a concern/note/topic that one brings to each episode. Join as they figure out whats best for the industry whether you're working in it, or just enjoy eating out.

Publisher

Jeff Klein

Category

business · education

Language

en

Explicit

Yes

First episode

11 Dec 2025

Latest episode

14 Oct 2026

Latest episodes

23 episodes in the feed.

1. 

   14 Oct 2026

   Serving You - Running the Server

   In this episode Melissa brings up how #customers can sometimes run a #server to the brink of annoyance. Who's in the wrong is the question Jeff brings up, and per usual...Matt takes Melissa's side. We try to stay on topic, but someone has had coffee this episode and you can tell. #serviceindustry #restaurants #servingyou

2. 

   30 Sept 2026

   Serving You - Institutions

   In this episode Matt explores the idea of "institution" dining spots and what happens (or should happen) when they're resting on their laurels. Melissa couldn't agree more, and Jeff feels like its a epidemic hitting the neighborhood. Can it be stopped? Do you have this in your city?

3. 

   16 Sept 2026

   Serving You - the Weeds

   Today Jeff brings the topic of being "in the weeds" to the podcast. Matt and Melissa talk about times they've been in the weeds, and how they dealt with it, and even how they help people through it. The gang talks about the traumabond that is the restaurant business and how that first time in the weeds can be like a panic attack.

Contact Serving You

Guest appearances

Does not typically book guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.