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Setting the Table: Restaurant Growth Strategies

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by Robin B

5.0(1 reviews)
11 episodes
Updated Bi-weekly
Accepts GuestsHas Sponsors
12

Podcast Authority

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PoorBased on show quality, social media presence, reviews, charts, and more
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Quality12
Social0
YouTube0
Engagement32
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Podcast Overview

Setting the Table: Restaurant Growth Strategies is a podcast dedicated to helping restaurant owners navigate the complex world of marketing. Join us as we explore the latest trends, best practices, and innovative strategies to attract new customers, build brand loyalty, and drive revenue. Our expert guests share their insights, experiences, and practical advice on topics like: -social advertising, -food photography, -local SEO, and more. Whether you're a seasoned restaurateur or just starting, we'll help you elevate your restaurant's marketing game and achieve sustainable growth.

Language

🇺🇲

Publishing Since

10/18/2024

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12

Podcast Authority

Beta
PoorBased on show quality, social media presence, reviews, charts, and more
Pod Engine
Quality12
Social0
YouTube0
Engagement32
Learn more
6
Excellent Areas
0
Good Performance
13
Growth Opportunities
excellent
Episode Length
33 minutes
Performing excellently!
poor
Publishing Consistency
Every 39 days

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Recent Episodes

Episode thumbnail for Stop Guest Complaints: Building a 5-Star Service Culture with Jess Rowland

February 3, 2026

Stop Guest Complaints: Building a 5-Star Service Culture with Jess Rowland

<p>Great food isn’t enough anymore; elite restaurant service training is what separates struggling businesses from high-performing ones. If you’re tired of inconsistent service and negative reviews, this episode is your roadmap to a better guest experience.</p><p>In this episode of Setting the Table, host <strong>Robin B</strong> talks with <strong>Jess Rowland</strong>, co-founder of The Restaurant Launch, about building elite front-of-house teams through daily coaching, clear expectations, and repeatable systems.</p><p>---------------------------------------------------------------</p><p><strong>Video Chapters</strong></p><p><br>00:20 – The Front-of-House Challenge Every Restaurant Faces<br>00:47 – Meet Jess Rowland, The Restaurant Launch<br>02:06 – How Jess Fell in Love with Service &amp; Hospitality<br>03:14 – From Server to Trainer: 26 Years in Restaurants<br>05:01 – Why Serving Is a Performance, Not Just Order Taking<br>05:40 – What Acting &amp; Improv Taught Jess About Service<br>06:51 – How Fast You Can Spot a Great (or Bad) Server<br>07:28 – Jess’s Biggest Restaurant Service Pet Peeve<br>08:55 – The #1 Habit Exceptional Front-of-House Teams Share<br>10:45 – Is Food or Service More Important to the Guest Experience?<br>11:52 – Why Service Still Matters in Online Ordering &amp; Delivery<br>12:18 – The 5 Pillars of Great Service (Speed, Accuracy &amp; More)<br>13:47 – Why Most Service Problems Are Technical, Not Personal<br>14:39 – What Restaurant Owners Are Shocked to Learn<br>16:45 – The Culture Problem No One Wants to Admit<br>18:01 – The Power of Interactive Pre-Shift Meetings<br>19:02 – The “Silent Killer” That Stops Guests from Returning<br>19:20 – Should Restaurants Ask for Guest Feedback?<br>21:56 – Difficult vs. High-Maintenance Guests (There’s a Difference)<br>23:22 – Customers vs. Guests: Why It Matters<br>24:04 – Real Results from Elevating Service Culture<br>25:31 – Why Hiring Is the Most Important System in Restaurants<br>27:56 – Consistency Beats Perfection in Service Training<br>28:46 – Overcoming Staff Resistance to Change<br>30:29 – The Future of Front-of-House Service &amp; AI<br>32:01 – Why Core Values Matter More Than Ever<br>32:59 – What Gives Jess the Most Fulfillment Today<br>35:57 – How to Connect with Jess &amp; The Restaurant Launch<br>37:00 – Final Thoughts &amp; Subscribe</p><p>---------------------------------------------------------------</p><p><strong>SCALE YOUR RESTAURANT’S SUCCESS</strong> -  Is your marketing working as hard as you are? If you&#39;re ready to grow your brand and fill more seats, book a free strategy session with us <a href="https://app.squeakywheelrestaurantmarketing.com/schedule-page⁠  " target="_blank" rel="ugc noopener noreferrer">here</a>.</p><p><br></p><p>CONNECT WITH OUR GUEST Follow Jess Rowland &amp; The Restaurant Launch</p><ul><li><a href="https://therestaurantlaunch.com/" target="_blank" rel="ugc noopener noreferrer">Official Website</a></li><li><a href="https://www.instagram.com/therestaurantlaunch/" target="_blank" rel="ugc noopener noreferrer">The Restaurant Launch Instagram</a></li><li><a href="https://www.instagram.com/jessrowland31/" target="_blank" rel="ugc noopener noreferrer">Jess Rowland Instagram</a></li></ul><p>---------------------------------------------------------------</p><p>🎥 Recommended Resources:</p><p>Watch Next: Are Your Kitchen Vents a Fire Hazard? <a href="https://youtu.be/azOD7d5lYP4" target="_blank" rel="ugc noopener noreferrer">https://youtu.be/azOD7d5lYP4</a> </p><p>Deep Dive: Restaurant Pest Control 101 – <a href="https://youtu.be/5ehBbAfAdL4" target="_blank" rel="ugc noopener noreferrer">https://youtu.be/5ehBbAfAdL4</a>  </p><p>---------------------------------------------------------------</p><p>🔗 Relevant Links &amp; Resources</p><p> Follow us on:</p><ul><li><a href="https://www.facebook.com/squeakywheelrestaurantmarketing/" target="_blank" rel="ugc noopener noreferrer">Facebook</a></li><li><a href="https://www.instagram.com/squeakywheelrestaurantmktg/⁠ " target="_blank" rel="ugc noopener noreferrer">Instagram</a></li><li><a href="https://www.tiktok.com/@squeakywheel_rm⁠ - " target="_blank" rel="ugc noopener noreferrer">TikTok</a></li><li><a href="https://www.linkedin.com/company/squeaky-wheel-restaurant-marketing/⁠ " target="_blank" rel="ugc noopener noreferrer">LinkedIn</a></li></ul><p>Need marketing help for your restaurant? Book a free strategy session <a href="⁠⁠https://app.squeakywheelrestaurantmarketing.com/schedule-page⁠" target="_blank" rel="ugc noopener noreferrer">here</a></p><p>---------------------------------------------------------------</p><p>📌 About Setting the Table | Restaurant Growth Strategies</p><p> Welcome to Setting the Table: Restaurant Growth Strategies — a podcast dedicated to helping restaurant owners navigate the complexities of running a successful restaurant.</p><p>Join host Robin B as we explore the latest trends, best practices, and innovative strategies for attracting new customers, improving operations, building an effective brand, and more all focused on driving revenue growth. Each episode features expert guests who share practical advice on everything from social advertising and food photography to local SEO and smart business protections like insurance.</p><p>Whether you&#39;re a seasoned restaurateur or just opening your doors, we&#39;re here to help you elevate your marketing game and achieve sustainable, long-term growth.</p>

Episode thumbnail for Exploring Ways To Reduce Restaurant Food Cost

November 12, 2025

Exploring Ways To Reduce Restaurant Food Cost

Host Robin B interviews Neil Chand and Mike Wiedower of FoodServiceIQ about practical strategies to reduce restaurant food costs and protect profits.

Episode thumbnail for Restaurant POS Power Moves

October 13, 2025

Restaurant POS Power Moves

Host Robin B interviews Todd Sagisor of Payments Gallery about how modern POS systems boost restaurant profits and streamline operations.

11 total episodes available

Recent guests on Setting the Table: Restaurant Growth Strategies

Guests from recent episodes — sign up to see every guest that has ever appeared on this show.

Neil Chand

Guest

Mike Wiedower

Guest

Todd Sagisor

Guest

Alan Clark

Guest

Will Forest

Guest

Ann Tran

Guest

Lisa Stephens

Guest

Dario Herrera

Guest

Rebeccah Rybalski

Guest

Mike Wilson

Guest

Rachel Austin

Guest

Erica Hernandez

Guest

See every guest on Setting the Table: Restaurant Growth Strategies

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Frequently asked questions

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What is Setting the Table: Restaurant Growth Strategies?

Setting the Table: Restaurant Growth Strategies is a podcast dedicated to helping restaurant owners navigate the complex world of marketing.

Join us as we explore the latest trends, best practices, and innovative strategies to attract new customers, build brand loyalty, and drive revenue.

Our expert guests share their insights, experiences, and practical advice on topics like: -social advertising, -food photography, -local SEO, and more.

Whether you're a seasoned restaurateur or just starting, we'll help you elevate your restaurant's marketing game and achieve sustainable growth.

How often does this podcast release new episodes?

This podcast updates bi-weekly.

Where can I listen to this podcast?

This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Does this podcast accept guests?

Yes, this podcast regularly features guests.

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