21 Oct 2026
How Many Holiday Emails Should a Small Business Send? - Ep. 37
Most small business owners worry about emailing their list too much during the holidays, and the research says most of us are barely emailing at all.
In this episode, Karin Velez walks you through what goes into a holiday email sequence that drips out over the whole quarter, from the first warm up email in October to the thank you that closes out the year. You'll learn the four phases of a holiday email drip and what to send in each one, a week by week rhythm for how many emails to send as the season builds, and how many to send during the Black Friday through Giving Tuesday sales push.
Then Karin shares the real numbers on unsubscribes, spam complaints, and what shoppers say they want, plus four simple ways to stay welcome in the inbox.
Let's get into it.
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References and Resources:
1. Validity, Holiday 2026 Consumer Survey (reported by MediaPost, September 30, 2026)
Validity's survey of 1,000 consumers is the most current look at how shoppers feel about holiday email.
https://www.mediapost.com/publications/article/418411/holiday-glut-shoppers-are-overwhelmed-with-commer.html (https://www.mediapost.com/publications/article/418411/holiday-glut-shoppers-are-overwhelmed-with-commer.html)
2. MailerLite, Email Marketing Benchmarks by Industry and Region for 2026
Drawn from 3.6 million campaigns, MailerLite's benchmark report provides the 0.22 percent median unsubscribe rate for 2025 and documents how Gmail's one click unsubscribe change raised the rate from 0.08 percent the year before.
https://www.mailerlite.com/blog/email-marketing-benchmarks (https://www.mailerlite.com/blog/email-marketing-benchmarks)
3. SmartrMail, Email Frequency Statistics From Small and Medium Merchants
SmartrMail's analysis of its own merchant base, mostly small and medium businesses, shows most merchants send one to four campaigns a month while the best open results come from four to eight a month.
https://www.smartrmail.com/blog/?p=4526 (https://www.smartrmail.com/blog/?p=4526)
4. Practical Ecommerce, How to Determine Email Frequency for Maximum Revenue (Return Path study)
This article summarizes Return Path's study of 600,000 inboxes, which found subscribers receiving three emails a week instead of two opened 43 percent more emails in aggregate with a similar lift in revenue. It also recommends tracking unsubscribe rate as frequency increases.
https://www.practicalecommerce.com/How-to-Determine-Email-Frequency-for-Maximum-Revenue (https://www.practicalecommerce.com/How-to-Determine-Email-Frequency-for-Maximum-Revenue)
5. Attentive, Frequency. Data Backed Guidelines for BFCM
Attentive's holiday sending guide recommends ramping email volume up gradually ahead of Black Friday and Cyber Monday, noting that sudden spikes in email carry more consequences than other channels, and that varied content justifies higher frequency.
https://www.attentive.com/guides/frequency-data-backed-guidelines-for-bfcm (https://www.attentive.com/guides/frequency-data-backed-guidelines-for-bfcm)
6. Klaviyo, Little Sleepies BFCM Case Study
Klaviyo's case study documents how Little Sleepies sent email daily during its Black Friday sale, sent a second campaign on the first and last day only to engaged non-buyers, and grew BFCM email revenue 138.2 percent year over year.
https://www.klaviyo.com/customers/case-studies/little-sleepies-bfcm (https://www.klaviyo.com/customers/case-studies/little-sleepies-bfcm)
7. Omnisend, Black Friday and Cyber Monday Email Results
Omnisend's BFCM report on its merchants found that automated emails such as welcome series and abandoned cart flows made up about 3 percent of November sends but accounted for 30 percent of email orders.
https://www.omnisend.com/blog/early-bfcm-sales/ (https://www.omnisend.com/blog/early-bfcm-sales/)
8. Sender, New Google and Yahoo Rules for Bulk Email Senders
This overview explains the Gmail and Yahoo sender requirements in effect since February 2024, including keeping spam complaint rates below 0.3 percent with 0.1 percent as the healthy target.
https://www.sender.net/blog/new-google-rules-for-bulk-email-senders/ (https://www.sender.net/blog/new-google-rules-for-bulk-email-senders/)