Sorry, It's Discontinued

About Sorry, It's Discontinued

Welcome to Sorry, It's Discontinued — a podcast about the human side of retail. Hosted by Hilary Nichols, a former luxury beauty manager with more than 25 years of experience in retail, beauty, and fragrance, this show explores the journeys, experiences, and stories that shape retail associates and the communities they serve. Through conversations with retail associates, beauty advisors, fragrance specialists, makeup artists, freelancers, entrepreneurs, and retail professionals, we highlight the paths that led them to their passions, the challenges they've faced, and the lessons they've learned along the way. In solo episodes, Hilary shares honest reflections on the reality of retail from the perspective of retail associates — the good, the bad, the funny, the frustrating, and the unforgettable — while celebrating the brands, products, stores, and history of retail that made the industry special. Whether you're a current retail associate, a former retail associate, or simply someone who loves retail, retail history, retail nostalgia, beauty, fragrance, and customer service, this podcast is a place to connect through shared experiences and stories. 💄 Have a seat, hit follow, and join me as we explore the heart, humor, and humanity of retail. 🎙️ New episodes every Thursday.

Publisher

Hilary Nichols, Retail Podcast Storyteller & Retail Associate Champion

Category

arts · business · society & culture

Language

en

Explicit

Yes

First episode

3 Jun 2025

Latest episode

29 Oct 2026

Latest episodes

81 episodes in the feed.

1. 

   29 Oct 2026

   Remember the Mall Food Court? Orange Julius, Pretzels & Pizza

   Remember when a trip to the mall wasn't complete without a stop at the food court? From Orange Julius and Hot Sam Pretzels to Sbarro, Mrs. Fields, and Cinnabon, these places were more than somewhere to grab a bite. They were part of our memories! In this episode of Sorry, It's Discontinued, we're taking a nostalgic trip back to the mall food courts of the '70s, '80s, and '90s. I'll share my childhood memories of Orange Julius at Summit Mall in Ohio, explore the surprising history behind these...

2. 

   22 Oct 2026

   The Last Skate at Lloyd Center: How Mall Ice Rinks Built Community

   In this episode of Sorry, It’s Discontinued, Hilary shares the beautiful story of Jerry and Tally Leonard, a couple who first skated together at Portland’s Lloyd Center in 1967. Nearly 60 years later, they returned to perform the final skate before the historic rink closed. We’ll explore how ice rinks became part of American malls, including the groundbreaking Lloyd Center rink, Houston’s iconic Galleria rink, Galleria Dallas and Memorial City Mall, where the rink is now preparing to close af...

3. 

   15 Oct 2026

   Retail Work-Life Balance: Employee Happiness, Appreciation & Better Management

   Can happiness, work-life balance, and business success coexist in retail? Absolutely, and there's research to suggest they can! In this episode of Sorry, It's Discontinued, Hilary explores how employee appreciation, supportive management, and simple acts of kindness can make a meaningful difference in retail workplaces. From a personal story about being recognized for exceeding a sales goal to the challenges of taking breaks in commission-based retail, we explore what happens when companies i...

Who has been a guest on Sorry, It's Discontinued

Names identified in recent episode analyses. Showing up to five guests.

• Philip
• Kenneth
• Olga
• Cole
• Jailyne

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

5.0 / 5

9 ratings

Spotify

5.0 / 5

5 ratings

Podcast Authority Score: 51 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

89

Social presence

0

YouTube

0

Engagement

32

Contact Sorry, It's Discontinued

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

Questions about Sorry, It's Discontinued