Speaking from Experience is Cortico-X’s signature leadership podcast, featuring candid, insight-driven conversations with executives who are redefining how organizations innovate and lead through transformation.
The series is focused on leadership, innovation, and experience orchestration. Each conversation explores how forward-thinking leaders are aligning human, business, and artificial intelligence to shape the future of their industries.
S3E3 · How SCAN Turns Member Obsession Into Strategy with Martin Esquivel & Trish Cox
What happens when a healthcare organization puts members at the center of every decision while staying disciplined about financial sustainability?
On Speaking From Experience, host Sujay Saha speaks with Martin Esquivel, Chief Product Officer, and Trish Cox, Chief Experience Officer at SCAN Health Plan, about turning member obsession into a strategic advantage. They explore how Trish and Martin balance member advocacy with the discipline of running a sustainable business, and how that tension shapes the way SCAN embeds Voice of the Customer insights into daily decisions.
Trish shares lessons from turning around a broken customer relationship earlier in her career, and how she's applying that discipline at SCAN today. While Martin explains how not-for-profit governance can enable longer-term innovation. They also discuss SCAN’s groundbreaking Costco partnership and how unconventional, mission-aligned collaborations can expand access and redefine healthcare value.
5 Aug 2026
S3E2 · Why Human Connection Is a Growth Engine in Modern Banking with Eric Feldstein
What if human-centricity wasn't a marketing initiative, but your most defensible competitive advantage?
In this episode of Speaking From Experience, host Sujay Saha sits down with Eric Feldstein, SEVP and Head of Retail and Business Banking at M&T Bank, to explore why human connection remains one of the strongest competitive advantages in an increasingly digital world. Eric shares how M&T has built a relationship-driven culture across thousands of employees and branches, turning human-centric leadership into measurable business results.
Eric explains how strengthening community relationships and following leadership principles rooted in trust has helped build a work culture that drives sustainable growth. The conversation also explores how inclusive leadership creates business value, and why leaders must stay close to the people they serve.
11 Jun 2026
S3E1 · Turning Customers Into Fans at Scale with Dane Mathews of Taco Bell
What if the secret to unstoppable growth wasn't better technology, but better fandom?
In this episode of Speaking From Experience, host Sujay Saha sits down with Dane Mathews, Global Chief Digital and Technology Officer at Taco Bell, to explore how brands create defensible growth by turning customers into passionate fans. Dane shares how Taco Bell operationalizes fan-led experience activism across thousands of locations, balancing technology, AI, and human connection to create memorable moments that competitors can’t easily replicate.
From loyalty programs and frontline empowerment to experimentation and scalable innovation, the conversation reveals why meaningful experiences and not just seamless transactions drive sustainable business growth and stronger cultural relevance in today’s competitive retail and hospitality landscape.
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