Stories from the River Podcast explores the personal journeys of our very own Memory Makers. Whether it's interviews or standalone narratives, Stories from the River will bring you closer to what it's like to thrive together, wherever in the company you may be. We'll share personal experiences from our stores, Distribution Centers, Call Centers, and corporate campuses, giving listeners a front row seat to what it's really like to be a Memory Maker furnishing life's best memories every day.
Watch on YouTube: https://youtu.be/60PDCckxIlk
In this spotlight from episode 383 of Stories from the River, Charlie Malouf and Bre Dolphin discuss how Broad River Retail uses new product launches to shape Sleep Boot Camp training. Bre explains why it's important for Memory Makers to understand the differences between new mattress collections, adjustable bases, and the updated Tempur-Pedic lineup, rather than simply introducing new products to the sleep gallery.
Visit https://www.storiesfromtheriver.com for more episodes.
Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com
Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail
3 Nov 2026
How Sleep Boot Camp Is Transforming Retail Training | Stories from the River #383
Watch on YouTube: https://youtu.be/xTuN2u1KxDA
How can hands-on training help Memory Makers build confidence and better serve guests? In Part 1 of this three-part series, Charlie Malouf, CEO of Broad River Retail, sits down with Bre Dolphin, Manager of Retail Onboarding and Education, to discuss the company's innovative Sleep Boot Camp and the evolution of its sleep training program.
Moving from a centralized Sleep Summit at Charlotte Motor Speedway to smaller, regional sessions hosted in stores, Sleep Boot Camp gives Memory Makers more opportunities to engage with product experts, explore new products, and build their knowledge of sleep solutions. Bre and Charlie discuss the "Forge Your Fit" theme, training on updated Stearns & Foster products and emerging brands like Nectar and DreamCloud, and how feedback from Memory Makers helps shape future sessions. The conversation highlights how a more personalized, interactive approach to education can strengthen product confidence and improve the guest experience.
Visit https://www.storiesfromtheriver.com for more episodes.
Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com
Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail
31 Oct 2026
Behind the Scenes of Customer Service Week
Watch on YouTube: https://youtu.be/UXtnH-DZtjo
In this spotlight from episode 382 of Stories from the River, Wes Dudley and Alicia Thompson discuss the planning and teamwork behind Broad River Retail's Customer Service Week celebrations. Alicia explains how committees coordinate everything from food and decorations to prizes and employee engagement, all with the goal of making each year better than the last.
From early mornings decorating the office to organizing celebrations across Fort Mill and Four Oaks, Alicia shares the behind-the-scenes effort that goes into recognizing the customer service team.
Visit https://www.storiesfromtheriver.com for more episodes.
Broad River Retail brought this show to you. Visit https://BroadRiverRetail.com
Follow us on LinkedIn: https://www.linkedin.com/company/broad-river-retail
Who has been a guest on Stories from the River
Names identified in recent episode analyses. Showing up to five guests.
Lindsay Shelby
Emily Boyle
Ric Rush
Joshua Stanley
Troy Walker
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
YouTube views
364,747
Score snapshot 15 Sept 2025
Apple Podcasts (US)
5.0 / 5
1 ratings
Podcast Authority Score: 67 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
100
Social presence
0
YouTube
86
Engagement
0
Contact Stories from the River
Guest appearances
Books guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
Questions about Stories from the River
Who hosts Stories from the River?
Heather Greenwood and Charlie Malouf and Manny Rodrigues host the show. Published by Broad River Retail.
How often do new episodes come out?
The show publishes weekly, based on its RSS feed.
Does Stories from the River take guests?
Yes. Guests have been identified in episode analyses.
Host of Stories from the River?
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