Talking Supply Chain: How Bosma, Gather AI made inventory counting accessible to workers who are blind or visually impaired
In this Veterans Day edition of Talking Supply Chain, host Brian Straight speaks with Jeff Mittman, a retired U.S. Army master sergeant and president and CEO of Bosma Enterprises, and Sankalp Arora, CEO and co-founder of Gather AI. Mittman reflects on his 22 years in the Army, losing his sight after being wounded in Iraq, and the role other veterans played in helping him find a path into civilian work.
The conversation moves to Bosma’s warehouse floor, where employees helped redesign the software they use to direct inventory-counting drones. Their work raises a question for supply chain leaders evaluating any new technology: How many job requirements reflect the outcome the business needs, and how many reflect the way the work has always been done?
28 Oct 2026
Talking Supply Chain: Fixing the foundations that hold back AI
On this episode of Talking Supply Chain, host Brian Straight speaks with Mantej Singh Randhawa, senior vice president of supply chain at Genpact, about the operational weaknesses that can limit returns on artificial intelligence investments.
Their conversation explores enterprise debt: the accumulated problems in data, processes, technology and talent that make new capabilities harder to implement. Randhawa explains how leaders can identify those weaknesses, prioritize improvements around customer needs and prepare their teams to use AI effectively.
14 Oct 2026
Talking Supply Chain: The hidden cost of a fraud order, and how to stop it
On this episode of Talking Supply Chain, host Brian Straight speaks with Archita Prasad, president of UPS Capital, and Ashley Hillman, vice president of product at UPS Capital, about connecting fraud prevention, shipping protection and claims management across the customer journey.
Their conversation explores why payment approval doesn’t eliminate an order’s risk, how AI can help identify patterns across disconnected information, and why stronger controls must account for legitimate customers. For supply chain leaders, the discussion also makes a direct connection between disputed transactions and the operating costs already incurred to fulfill them.
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