Syncing with ServiceNow

About Syncing with ServiceNow

Welcome to Syncing with ServiceNow, the podcast where we explore how ServiceNow’s powerful platform is transforming businesses and IT operations worldwide. Hosted by XenTegra, a trusted ServiceNow partner, we dive into the tools, innovations, and strategies that help organizations streamline workflows, boost productivity, and deliver exceptional customer experiences. Each episode brings you expert insights, real-world success stories, and actionable tips to unlock the full potential of ServiceNow—from IT service management and operations to HR, customer service, and beyond. Whether you’re a ServiceNow pro, a decision-maker, or just getting started on your journey, this is your go-to resource for staying ahead in the world of digital transformation. Tune in, stay informed, and let’s sync up to revolutionize your business with ServiceNow.

Publisher

XenTegra

Category

business · technology

Language

en

Explicit

No

First episode

16 Apr 2021

Latest episode

6 Aug 2026

Latest episodes

54 episodes in the feed.

1. 

   6 Aug 2026

   Syncing with ServiceNow: How to Identify, Sponsor, and Scale the right Agentic Use Cases

   Podcast Description: How do you move beyond AI experimentation and identify the use cases that deliver real business value? In this episode of Syncing with ServiceNow, Fred Reynolds is joined by XenTegra Senior Solution Architect Kristin McDonald to discuss the key strategies for successfully implementing agentic AI workflows in ServiceNow. They explore how to prioritize high-impact use cases, ensure your data is AI-ready, secure executive sponsorship, and scale AI initiatives with a thoughtful roadmap. Whether you're just beginning your AI journey or looking to expand existing capabilities, this episode offers practical guidance for turning AI into measurable business outcomes.

2. 

   30 Apr 2026

   AI and Jurassic Park: Just Because You Can… Should You?

   What can Jurassic Park teach us about AI? More than you think. In Episode 55 of Syncing with ServiceNow, Fred Reynolds and Kristin McDonald break down one of the biggest challenges organizations face today: not whether they can implement AI, but whether they should. From “human in the loop” to “human at the helm,” this conversation dives into how AI should actually be used in real-world environments, especially within ServiceNow. The team explores why governance matters more than ever, how AI...

3. 

   4 Feb 2026

   From Legacy CRM to AI-Driven Quote-to-Cash: Why ServiceNow Is Rewriting the Sales Lifecycle

   Legacy CRM systems slow sales teams down with manual data entry, disconnected tools, and error-prone handoffs from quote to delivery. In this episode of Syncing with ServiceNow, host Fred Reynolds is joined by Kristin McDonald to break down how ServiceNow’s AI-native CRM approach is changing that reality. Using ServiceNow’s blog “Legacy CRM Steals Time, AI Returns It” as a starting point, the conversation goes far beyond quoting. Fred and Kristin explore how AI transforms the entire quote-to-...

Who has been a guest on Syncing with ServiceNow

Names identified in recent episode analyses. Showing up to five guests.

• Guillaume Seynhaeve
• Mike Sabia
• John Dahl

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Spotify

5.0 / 5

1 ratings

Podcast Authority Score: 40 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

67

Social presence

0

YouTube

0

Engagement

32

Contact Syncing with ServiceNow

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.