Tales From The Cube

About Tales From The Cube

This podcast is about what it is like to work in a call centre. Funny good, and not-so-good stories and tips for the customer agent and anyone interested in learning about what it is like to work in a centre. Host Cliff Tooher has 20+ years of experience working within the industry and has worked in small and large centres for and on behalf of some of the biggest companies in the world. In this podcast, cliff shares tips, stories, and insights about the job that has good, funny, and not-so-funny moments that come up during a shift.

Publisher

Cliff Tooher

Category

education

Language

en

Explicit

No

First episode

27 Nov 2022

Latest episode

15 Aug 2026

Latest episodes

46 episodes in the feed.

1. 

   15 Aug 2026

   Tales From The Cube - EP26003 - Outsourced Voices: How Indians Impact North American Call Centres

   In this episode I speak to the impacts of Indians who are working as frontline and managerial staff in call centres. The image, stereotypes, and their business style all have impacts on the industry, and managers, staff, and customers need to address the elephant in the room. That elephant is the presence of them and other immigrants in our workspace and how we build communities where they are included while still making sure our ideal of what work should look like is upheld. Sometimes that includes having the awkward conversations about culture. But overall, leaders in centres need to develop and use plans that include training to tackle diversity while explaining why our standard of collaborative rather than a top-down management style is a better model.

2. 

   19 May 2026

   Tales From The Cube-Episode 26002-Offbeat Call Centres

   There are a lot of call centres that handle an unusual assortment of calls. These range from things like whoopee cushions to specialized services for the hearing impaired. This short episode takes a dip into this topic; there is not a lot of in-depth insight here. It's more of a (Did you know?) topic. Enjoy, and let me know if you have

3. 

   8 Mar 2026

   Tales From The Cube - EP26001 - Cookie / Temp Call Centres

   In this episode I cover two topics. Cookie-cutter call centres and temporary workers. There is a significant rise in the number of temp workers working in call centres and many call centres use a cookie-cutter model. Both are not wrong in of themselves. However, there are some risks along with the benefits. In this episode these are explored.

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

1,766

Score snapshot 15 Sept 2025

Spotify

5.0 / 5

312 ratings

Podcast Authority Score: 55 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

56

Social presence

0

YouTube

68

Engagement

67

Contact Tales From The Cube

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.