Tales from the pass is a space to celebrate and showcase the voices and talent of Aotearoa's vibrant hospitality industry. Join us every fortnight as we explore topical issues with our industry's leading experts, chefs, restauranteurs, educators and influencers.
Tales From The Pass - A Hospitality Podcast by The Restaurant Association of NZ
Claim This Podcastby Restaurant Association of NZ
5.0(4 reviews)
24 episodes
Updated Bi-weekly
Accepts GuestsHas SponsorsLocation 🇳🇿
30
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality46
Social0
YouTube0
Engagement32
Podcast Overview
Tales from the pass is a space to celebrate and showcase the voices and talent of Aotearoa's vibrant hospitality industry. Join us every fortnight as we explore topical issues with our industry's leading experts, chefs, restauranteurs, educators and influencers.
Language
🇺🇲
Publishing Since
8/3/2023
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30
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality46
Social0
YouTube0
Engagement32
6
Excellent Areas
3
Good Performance
10
Growth Opportunities
excellent
Episode Length
34 minutes
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good
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3.0/5
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Every 40 days
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Recent Episodes
April 14, 2026
Tales from the Pass: Amanda Rogers
<p class="MsoNormal"><span style= "font-family: 'Century Gothic',sans-serif;">In this episode of Tales from the Past, the Restaurant Association of New Zealand podcast, we sit down with Amanda Rogers, founder of Waitstaff Pro and former owner of Ampersand Eatery in Auckland.</span></p> <p class="MsoNormal"><span style= "font-family: 'Century Gothic',sans-serif;">Amanda shares her journey through the hospitality industry, from early café roles to leading one of Auckland's much-loved venues, and now supporting the next generation of front of house professionals. She reflects on the lessons learned from running a busy hospitality business, including the importance of team culture, training, and creating a clear "why" that drives great service.</span></p> <p class="MsoNormal"><span style= "font-family: 'Century Gothic',sans-serif;">This conversation explores the realities of hospitality leadership, building strong teams, trusting others, and adapting to the changing expectations of customers. Amanda also offers practical insights for operators who are feeling stretched, with simple and actionable advice on training, delegation, and creating consistency in service.</span></p> <p class="MsoNormal">The Restaurant Association is the link between good food and good business. It supports New Zealand's diverse and creative hospitality businesses to deliver first-class experiences to diners. Since its humble beginnings in 1972, it has worked to offer advice, help and assistance in every facet of the vibrant and diverse hospitality industry. The organisation now represents, advocates and cheerleads for more than 2500 hospitality businesses within New Zealand. It offers advice and assistance on key industry issues, from property lease advice to wellness in the workplace. The Association also provides its members with industry-wide accreditation programmes, which set best practice standards and help them measure how they're tracking. It also works in partnership with the Ministry of Social Development to deliver the Hospostart and Springboard training programmes.</p>
January 28, 2026
Tales from the Pass: Sophie Gilmour
<p class="MsoNormal"><span style= "font-family: 'Greycliff CF';">Sophie Gilmour is passionate about business, food, and hospitality. She has spent the past 15 years helping hospitality businesses thrive. She co-founded Bird on a Wire, co-owns Fatima, and leads Delicious Business where she guides operators towards sustainable growth. Sophie is also committed to community work and is a trustee of the Dine Charitable Trust.</span></p> <p class="MsoNormal"><span style="font-family: 'Greycliff CF';">In this episode, Sophie shares practical and valuable advice on what it takes to run a successful hospitality business including the importance of having a mentor, managing costs, and understanding profit margins. She also reflects on current challenges in the industry and explains how good management and clear measurement can help operators navigate them with more confidence.<br style= "mso-special-character: line-break;" /> <!-- [if !supportLineBreakNewLine]--><br style= "mso-special-character: line-break;" /> <!--[endif]--></span></p> <p class="MsoNormal"><span style="font-family: 'Greycliff CF';">The Restaurant Association is the link between good food and good business. It supports New Zealand's diverse and creative hospitality businesses to deliver first-class experiences to diners. Since its humble beginnings in 1972, it has worked to offer advice, help and assistance in every facet of the vibrant and diverse hospitality industry. The organisation now represents, advocates and cheerleads for more than 2500 hospitality businesses within New Zealand. It offers advice and assistance on key industry issues, from property lease advice to wellness in the workplace. The Association also provides its members with industry-wide accreditation programmes, which set best practice standards and help them measure how they're tracking. It also works in partnership with the Ministry of Social Development to deliver the Hospostart and Springboard training programmes.</span></p>
December 9, 2025
Tales from the Pass: Marcin Kulak
<p data-pm-slice="0 0 []">Marcin Kulak, originally from Poland, is an experienced FOH professional. He began his hospitality journey in 2000 as a section waiter in Poland, then moved to London, where he spent ten years as a General Manager. In 2015, Marcin settled in Auckland with his wife and two sons. He joined Mekong Baby in 2018 as a Duty Manager and became co-owner within a year, alongside his wife and business partner Jackie.</p> <p>In this episode, Marcin talks about what it really takes to succeed in the restaurant industry. He shares why treating your venue as a business and delivering excellent service are the foundations of long-term success. Marcin highlights the value of a happy and well-trained team and the power of consistency. He explains how staying true to your menus, prices and operations has shaped his own success, rather than chasing trends. Marcin also reflects on the challenges of the pandemic and why having a financial buffer is essential.<br /> <br /> The Restaurant Association is the link between good food and good business. It supports New Zealand's diverse and creative hospitality businesses to deliver first-class experiences to diners. Since its humble beginnings in 1972, it has worked to offer advice, help and assistance in every facet of the vibrant and diverse hospitality industry. The organisation now represents, advocates and cheerleads for more than 2500 hospitality businesses within New Zealand. It offers advice and assistance on key industry issues, from property lease advice to wellness in the workplace. The Association also provides its members with industry-wide accreditation programmes, which set best practice standards and help them measure how they're tracking. It also works in partnership with the Ministry of Social Development to deliver the Hospostart and Springboard training programmes.</p>
24 total episodes available
Recent guests on Tales From The Pass - A Hospitality Podcast by The Restaurant Association of NZ
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Krishna Botica
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Frequently asked questions
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- What is Tales From The Pass - A Hospitality Podcast by The Restaurant Association of NZ?
- How often does this podcast release new episodes?
This podcast updates bi-weekly.
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This podcast is available on 10 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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