Tales from the Service Industry

About Tales from the Service Industry

Welcome to Tales from the Service Industry, the podcast that takes you behind the scenes of the hospitality world. Join your hosts, Bill, Ms. B, Liz, Gwynn, and a rotating list of guests as we dive into the hilarious, heartwarming; and sometimes harrowing, stories of servers, bartenders, retail workers, hoteliers and other industry professionals. From assisting challenging customers and navigating kitchen disasters to forging lifelong friendships and finding unexpected love, the service industry is a world unto itself, and we're here to bring it to life. In each episode, we'll chat with a different guest about their experiences in the industry, sharing insights, advice, and of course, plenty of juicy tales from the trenches. So grab a drink, settle in, and get ready to hear some wild and unforgettable stories from the service industry. #TFTSI #TalesFromTheServiceIndustry #Hotel #HotelLife #HotelWorker #BadGuest #Podcast #FrontDesk #Housekeeping #Interview #FYP @followers #service #serviceindustry #retail #customerservice

Publisher

Tales From The Service Industry

Category

leisure · society & culture

Language

en

Explicit

Yes

First episode

14 Jul 2022

Latest episode

22 Oct 2025

Latest episodes

53 episodes in the feed.

1. 

   22 Oct 2025

   Gummy Grandma

   Tales from the Service Industry (Episode Recap & Catch-Up)** In this lively episode, the hosts reunite after an unplanned, year-long hiatus due to life events—including corrupted files, a new baby, and job changes. They open with a humorous discussion about wedding roles, elopements, and vacation plans, before diving into life updates and behind-the-scenes stories from the hospitality industry. Key Highlights: * Podcast Hiatus Explained: The team apologizes for their sudden absence and reveals the last episode’s recording was lost due to technical issues. Life also “got in the way,” including a new baby (“Baby Bean”) for one of the hosts. Life & Career Updates: One host moved within the same state, took a new role in hospitality safety management, and now oversees about 200 employees. Her new responsibilities include managing safety protocols, injury response, and firing staff—often for attendance issues or safety violations. Workplace Stories: Memorable terminations: Teen employees caught kissing and grabbing each other on the job. A staff member closed a door on a child’s arm and showed no empathy. Multiple terminations due to no-call/no-shows and attendance issues. * Dramatic incidents: Strokes, seizures, guest collisions on water attractions, and plenty of employee drama due to scheduling conflicts. Return of the Cursive Complaint Lady: A recurring “character” from a previous episode—an elderly guest who writes illegible cursive—returned and filed another complaint, referencing a past interaction where the host allegedly said, “There’s the door.” The hosts react with amusement, noting how frequent it is for guests who swear they’ll "never return" to come back anyway. And so much more... Tone & Takeaway: The episode blends humor, absurd real-life moments, and candid workplace frustrations from the hospitality industry. It's a fun, informal catch-up filled with personal milestones, managerial challenges, and tales of wild guest behavior—perfect for fans who enjoy behind-the-scenes service industry drama.

2. 

   27 Nov 2024

   Groundhog Day

   Hosts Gwynn and Ms. B recount their harrowing experiences with Frontier Airlines, exposing the chaos and frustration of a disastrous flight and TSA encounter.

3. 

   4 Oct 2024

   Smooth Jazz

   In Smooth Jazz Gwynn and Ms. B were unable to join us. So Liz and I changed the tempo and sat down with Jazz and slowed the beat. Join us for some fun stories, some behind the scenes and, of course, our A-Holes of the week. As always, we would appreciate your support. A like, a subscribe (hit that bell icon) and a share to someone in the service industry, would be greatly appreciated. It only takes a moment for you, but means the world to us. #TFTSI #TalesFromTheServiceIndustry #ServiceIndustry #Service #CustomerService #Fraud #ServiceNightmares #RetailNightmares #Retail #Hotel #Hotels #FrontDesk #Housekeeping #Housekeepers #HotelStaff #Travel #Travelers #Traveling #TravelSmarter #Podcast #Podcasts #Podcaster

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

5.0 / 5

10 ratings

Spotify

4.9 / 5

34 ratings