Shop Owner magazine explores management topics with some of the industry’s best shop owners and business leaders.
Talking Shop with ShopOwner
Claim This Podcastby Babcox Media
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59 episodes
Updated Bi-weekly
Accepts GuestsHas Sponsors
Podcast Overview
Shop Owner magazine explores management topics with some of the industry’s best shop owners and business leaders.
Language
🇺🇲
Publishing Since
4/25/2019
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Recent Episodes
March 18, 2026
Strategize and Connect: What to Expect at Tektonic 2026
In a recent interview, Doug Kaufman, the host of "Talking Shop with ShopOwner," spoke with Lauren Langston, president and COO of Tekmetric, to discuss the upcoming Tektonic 2026 Conference. The conference is set for April 9th and aims to empower automotive repair shop owners through strategic insights, networking opportunities, and best practices. <br /><br />Langston emphasized the importance of yearly business planning and taking time away from daily operations to reflect on goals for the future. Attendees will benefit from sessions tailored for everyone in the shop, from owners to technicians.<br /><br />With expert speakers and a focus on integrating technology with operational excellence, Tektonic promises to enhance profitability and customer satisfaction within the automotive repair industry.<br /><br />For information, visit Tekmetric.com/Tektonic.
February 25, 2026
Hire for Character, Train for Skill: Leadership & Tech That Actually Grow Your Shop
In this episode of Talking Shop with ShopOwner, Doug Kaufman talks with David Rogers (Auto Profit Masters / Shop4D / Keller Brothers Auto Repair) about the people-first strategies and practical tech that help independent shops win.<br />In the conversation, the industry veterans cover hiring for character and developing technicians, creating a culture that reduces rework and drives retention, simplifying tech stacks to remove wasted clicks, and using contained AI safely to surface useful KPIs.<br />David also shares how focusing a team on one or two critical metrics — not a dozen — creates real, repeatable gains. Tune in for straightforward tactics you can apply this month to improve customer experience, shop throughput and employee loyalty.
February 19, 2026
Tektonic 2026 — Training, Tech & Real Results
Doug Kaufman sits down with Sunil Patel, founder & CEO of TekMetric, to unpack Tektonic 2026 — an industry-wide conference built for every role in the repair shop, not just a vendor event.<br /><br />Learn how TekMetric’s data view across more than 14,000 shops reveals what top performers do differently and how Tektonic will translate those insights into practical, measurable outcomes.<br /><br />Patel explains the conference format — 75 role-based breakout sessions where owners, service writers, technicians and foremen can “choose your own path” through hands-on technical training (including EV topics), service-writing skill workshops, MSO growth panels and a coaches debate. Hear about keynote speakers, networking opportunities, and TekMetric’s consultative approach to helping shops reach their next result (for example, improving average repair order through better DVIs and photo standards).<br /><br />Event starts April 9, 2026 at the Marriott Marquis Houston. More info and registration: TekMetric.com/Tektonic
59 total episodes available
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Frequently asked questions
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- What is Talking Shop with ShopOwner?
- How often does this podcast release new episodes?
This podcast updates bi-weekly.
- Where can I listen to this podcast?
This podcast is available on 8 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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