TalkingHeadz Podcast
Claim This Podcastby Dave Michels
Podcast Authority
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Podcast Overview
<p><b>It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what </b><b>truly</b><b> drives world-class Customer Experience (CX).</b></p><p><br></p><p><b>In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality.</b></p><p><br></p><p><b>Every episode uncovers cost-effective, real-world strategies on how to deliver a compelling customer experience that also drives business results.</b></p><ul><li><b>The Hard Questions: Dave asks the tough, no-BS questions about profitability, implementation pitfalls, and the real ROI of your CX technology stack.</b></li><li><b>Executive Insights: Hear directly from the leaders making the critical decisions in the CX space—learn what's working, what's failing, and what's next.</b></li><li><b>Actionable Strategies: Get past the marketing slides and discover the practical strategies you can apply to immediately improve your own customer engagement and operational efficiency.</b></li></ul><p><br></p><p><b>Tune in to Leapfrog CX Strategies and get the independent, incisive analysis you need to make the right decisions for your business. Because in the battle for the customer, you can't afford to be a step behind.</b></p>
Language
🇺🇲
Publishing Since
10/26/2018
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Recent Episodes
January 21, 2026
Vasili Triant, CEO of UJET.CX
In this inaugural episode of Leapfrog CX Strategies longform interviews, host Dave Michaels discusses with Vasili Triant, CEO of UJET, the evolving landscape of customer experience (CX) technology. Vasily shares insights from his extensive career, spanning companies like Shoretel, Serenova, and Cisco, before taking the helm at UJET. **Key Discussion Points:** - **Industry Background:** Vasily’s journey through various tech companies, highlighting the transition from on-premise solutions to ...
August 12, 2025
Dave and David on Headsets
Host Dave and guest David, a headset expert, explore the diverse world of headsets, guiding listeners through essential considerations from Bluetooth to earbuds.
June 2, 2025
Chatz: June 2025 Infocomm and Seachange
Dave Michels and David Danto analyze the impact of AI on search, LinkedIn's rise, and the transformation of meeting room technology in this episode about emerging tech trends.
117 total episodes available
Recent guests on TalkingHeadz Podcast
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
David
Guest
Dave Berlin
Guest
Eric Snider
Guest
Danny Rogers
Guest
John Cognata
Guest
William Rubio
Guest
Dr Emily Carter
Guest
Irwin Lazar
Guest
Scott Wharton
Guest
Ilya Bukshteyn
Guest
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Frequently asked questions
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- What is TalkingHeadz Podcast?
<p><b>It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what </b><b>truly</b><b> drives world-class Customer Experience (CX).</b></p><p><br></p><p><b>In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality.</b></p><p><br></p><p><b>Every episode uncovers cost-effective, real-world strategies on how to deliver a compelling customer experience that also drives business results.</b></p><ul><li><b>The Hard Questions: Dave asks the tough, no-BS questions about profitability, implementation pitfalls, and the real ROI of your CX technology stack.</b></li><li><b>Executive Insights: Hear directly from the leaders making the critical decisions in the CX space—learn what's working, what's failing, and what's next.</b></li><li><b>Actionable Strategies: Get past the marketing slides and discover the practical strategies you can apply to immediately improve your own customer engagement and operational efficiency.</b></li></ul><p><br></p><p><b>Tune in to Leapfrog CX Strategies and get the independent, incisive analysis you need to make the right decisions for your business. Because in the battle for the customer, you can't afford to be a step behind.</b></p> - How often does this podcast release new episodes?
This podcast updates bi-weekly.
- Where can I listen to this podcast?
This podcast is available on 9 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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