TalkingHeadz Podcast

About TalkingHeadz Podcast

It's time to Leapfrog CX. Join enterprise communications analyst and industry provocateur Dave Michels (Founder of TalkingPointz) as he cuts through the hype to find out what truly drives world-class Customer Experience (CX). In this candid, executive-level podcast series, Dave sits down with C-Level executives from leading CX vendors, cutting-edge implementors, and innovative enterprises. He doesn't just ask about the vision—he demands to know the reality. Every episode uncovers cost-effective, real-world strategies on how to deliver a compelling customer experience that also drives business results. The Hard Questions: Dave asks the tough, no-BS questions about profitability, implementation pitfalls, and the real ROI of your CX technology stack. Executive Insights: Hear directly from the leaders making the critical decisions in the CX space—learn what's working, what's failing, and what's next. Actionable Strategies: Get past the marketing slides and discover the practical strategies you can apply to immediately improve your own customer engagement and operational efficiency. Tune in to Leapfrog CX Strategies and get the independent, incisive analysis you need to make the right decisions for your business. Because in the battle for the customer, you can't afford to be a step behind.

Publisher

Dave Michels

Category

arts · business · technology

Language

en

Explicit

No

First episode

26 Oct 2018

Latest episode

21 May 2026

Latest episodes

118 episodes in the feed.

1. 

   21 May 2026

   Checking In with Jeff Lawson

   I’ve always admired Jeff Lawson. I vividly remember the first time he tried to explain Twilio to me. He still had hair back then. I will admit that it took me a few of these sessions to understand Twilio, but I knew Jeff was brilliant. Not only did Jeff build an amazing company with a strong culture, but he also created an entirely new segment in communications. After 16 years of running Twilio, including an IPO, Jeff hung up his coding gloves. The next stop, surprising (at first) was The Oni...

2. 

   21 Jan 2026

   Vasili Triant, CEO of UJET.CX

   In this inaugural episode of Leapfrog CX Strategies longform interviews, host Dave Michaels discusses with Vasili Triant, CEO of UJET, the evolving landscape of customer experience (CX) technology. Vasily shares insights from his extensive career, spanning companies like Shoretel, Serenova, and Cisco, before taking the helm at UJET. **Key Discussion Points:** - **Industry Background:** Vasily’s journey through various tech companies, highlighting the transition from on-premise solutions to ...

3. 

   12 Aug 2025

   Dave and David on Headsets

   Host Dave and guest David, a headset expert, explore the diverse world of headsets, guiding listeners through essential considerations from Bluetooth to earbuds.

Who has been a guest on TalkingHeadz Podcast

Names identified in recent episode analyses. Showing up to five guests.

• David
• Dave Berlin
• Eric Snider
• Danny Rogers
• John Cognata

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

4.0 / 5

6 ratings

Podcast Authority Score: 50 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

71

Social presence

0

YouTube

0

Engagement

75

Contact TalkingHeadz Podcast

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

Questions about TalkingHeadz Podcast