In today's rapidly evolving tech landscape, staying informed is more important than ever. "Tech Insights" by Mercury IT is your go-to podcast for expert analysis, industry trends, and actionable insights from top technology professionals.
Whether you're interested in cybersecurity, IT infrastructure, emerging technologies, or digital transformation, this podcast covers it all. Tune in to stay ahead of the curve and navigate the complexities of the tech world with confidence.
Dial-Up Modems and Big Dreams — The Mercury IT Origin Story
Before the team of 50, before two ISO certifications, before two decades of client relationships — there were just two young guys in IT who believed they could do things better. And they had the courage to actually try. In this episode, host Alisha Christian sits down with Mercury IT co-founder AJ to hear the story behind the company. AJ was 27 when he and business partner Luke, just 21 at the time, left the security of stable jobs and built something from scratch. It was a bold call at any a...
31 Mar 2026
Phishing 2.0: When Misinformation Becomes a Cyber Weapon
A single believable story can do more damage than a thousand dodgy emails. We sit down to untangle misinformation vs disinformation and why that difference matters when you’re trying to protect people, money and reputation. From clickbait headlines to “credible” reposts, we talk about how false information spreads across digital platforms in Australia, and why even well-meaning sharing can create real harm. Then we get practical about cyber security. Think “phishing 2.0”: attackers soften th...
23 Feb 2026
AI’s New Tricks, Old Scams
How criminals are using AI to scale familiar fraud! Think you can still spot a scam by bad grammar and odd phrasing? That edge is gone. We sit down to map how AI has supercharged classic fraud—making phishing emails flawless, internal chat messages feel authentic, and even voicemails sound exactly like your CFO. The twist? These same tools can help you work smarter, if you build the right guardrails and culture around them. We start with the modern account takeover, where compromised supplier...
1 Feb 2026
AI, Sales, and the Human Touch
AI can supercharge prospecting and polish your outreach, but it won’t replace the handshake that earns real trust. We sit down with Mercury IT’s Chief Sales Officer, Sally-Ann, to unpack how sales and marketing teams can move faster with ChatGPT, Copilot, and chatbots while keeping relationships at the centre of every deal. We start with the practical wins: speeding up lead identification, drafting clearer emails under pressure, and using paid AI tiers to protect sensitive data. From there, ...
6 Jan 2026
Cyber Risk at the Top: Why Boards Can’t Outsource Accountability
A landmark privacy ruling just raised the bar for every Australian organisation handling personal data. We walk through the Australian Clinical Labs case—from the Medlab acquisition and the rapid breach that followed to the court‑affirmed penalties—and spell out what “reasonable steps” now look like when sensitive health and financial records are involved. The lesson is not abstract: legacy systems, weak MFA, poor patching, and unencrypted data turned a containable incident into a costly, har...
2 Dec 2025
From Fake Stores to AI Scams: Your Holiday Cyber Safety Guide
The festive rush is a gift to scammers: more shopping, more parcels, more “urgent” messages. We unpack the most common cons hitting inboxes and phones right now and show you how a short pause and a few simple checks can save your money and identity. From fake storefronts promoted through social ads to parcel “held at customs” texts, we explain how to verify senders, match domains, and trace your original order details so you never have to click blind. We also dive into charity impersonations ...
4 Nov 2025
Building A Cyber Career: Training, Mentors, And Real-World Lessons
Curiosity, clear thinking, and a calm plan can beat even the smartest phishing email. We sit down with Trent, a cybersecurity analyst at Mercury IT, to map a practical path from the help desk to a rewarding security career, showing how real client problems, steady mentorship, and daily learning build the right instincts. If you’ve ever wondered whether certifications or degrees matter more than experience, or how AI is reshaping both attacks and defences, this conversation offers a grounded, ...
8 Oct 2025
Ransomware, MFA & AI Risks: What Leaders Must Know
Think backups will save you from ransomware? We pull back the curtain on how modern extortion really works, why downtime drags on for weeks, how reputational damage multiplies the cost, and where legal obligations kick in long after systems are back online. From there, we dig into the new reality of MFA: the gaps left in non‑Microsoft apps, fatigue attacks that turn push prompts into an open door, and adversary‑in‑the‑middle kits that steal tokens and skip MFA entirely. The fix is clear and a...
1 Sept 2025
When Algorithms Meet Shadows: The Hidden Business Impact of AI
The AI revolution is here, and it's already reshaping how businesses operate—whether you're aware of it or not. In this eye-opening conversation with cybersecurity expert Chris Haigh, we explore the startling reality that approximately 70% of employees are currently using AI tools without their company's knowledge or approval. We dive deep into the cybersecurity implications of this "shadow AI" phenomenon and why it represents a significant risk to your business. When employees feed company ...
The cybersecurity landscape is evolving at breakneck speed, demanding ever-greater vigilance from organisations of all sizes. Our latest deep dive with cybersecurity expert Chris reveals three critical threats that will shape the digital battlefield in 2025. We begin by dissecting the SharePoint zero-day crisis that sent shockwaves through the security community. This sophisticated attack targeted on-premises SharePoint servers, allowing Chinese threat actors to bypass authentication protocol...
2 Jul 2025
Women in Tech: Breaking Barriers, Building Careers
Sally-Ann Dudley, Chief Sales Officer at Mercury IT, shares her experiences as a woman in technology leadership and discusses the evolution of the industry in an interview with Alisha Christian.
4 Jun 2025
Cybersecurity Made Simple: SMB 1001 for Your Business
Chief Information Security Officer Chris Haig elucidates the new SMB 1001 certification, offering Australian small to medium businesses an affordable, tiered approach to bolster their cybersecurity posture in this interview with Alisha Christian.
7 May 2025
Beyond Prevention: Building Cyber Resilience
Cyber threats continue to evolve at an alarming rate, and for small to medium businesses without dedicated security teams, the landscape can feel overwhelming. Mercury IT's Chief Information Security Officer, Chris Haigh, cuts through the complexity to deliver practical guidance that business owners can immediately implement to protect their operations. The conversation opens with a frank discussion about why cybersecurity feels so complicated for smaller enterprises. Chris explains how the ...
8 Apr 2025
Data Hygiene: Essential Tips for Business Security!
Your digital spring cleaning is long overdue. When was the last time you thought about what happens to all those customer records from 2015? Or those staff CSV exports you created for the Christmas party three years ago? Data hygiene might sound like a mundane topic, but as our cybersecurity expert Martin reveals, it's the cornerstone of modern business security. The fundamental principles are refreshingly straightforward: don't keep data you shouldn't keep, and keep safe the data you do nee...
12 Mar 2025
Your Data Is More Valuable Than You Think: Why You Need the Essential Eight
Cybersecurity isn't just for the big players anymore. In this enlightening conversation, cybersecurity experts Chris and Martin break down Australia's Essential 8 framework - revealing why these eight categories of technical controls have become the gold standard for business protection across the country. The duo dismantles the dangerous myth that small businesses aren't on hackers' radars. "They use a scattergun approach," explains Chris, detailing how automated phishing campaigns target m...
6 Feb 2025
2025 Tech Trends: From Agentic AI to Quantum Computing
Uncover the technology trends that will define the year 2025, as we promise you a deep exploration into the future of artificial intelligence and beyond. Chris, our Chief Information Security Officer, and Martin, our Head of Cyber Security, guide us through the transformative journey of agentic AI, a groundbreaking technology that transcends traditional machine learning to serve as a digital assistant capable of complex problem-solving. As we dissect the possibilities and limitations of AI, y...
30 Oct 2024
Unlocking Business Potential with Microsoft Copilot | James Heasman
Ever wondered how a school-network-hacking enthusiast becomes a Solutions Architect? Dive into the interesting journey of James from Mercury IT, as he sheds light on Copilot, the game-changing virtual assistant that's revolutionising business operations. We explore how Copilot, with its integration into business systems, isn't just another AI tool but a strategic partner in streamlining tasks like managing calendars and crafting documents. Discover how Copilot's unique capabilities—powered by...
2 Oct 2024
How AI is Transforming Business Operations | Paul Walters
Can AI really reshape the way we do business? Join us for an eye-opening conversation with Paul Walters, Operations Manager at Mercury IT, as we navigate the transformative power of AI in modern business operations. From his early days as a school trainee to leading in the IT field, Paul shares his unique insights and experiences, illuminating the rapid technological advancements over the past two decades. Explore the fascinating journey from bulky desktops to sleek iPads and the dramatic dro...
3 Sept 2024
The True Cost of a Cyber Breach | Chris Haigh
What is the true cost of a cyber breach? Today, we uncover the financial and emotional tolls that ransomware attacks can inflict on businesses. Join cybersecurity expert Chris Haigh as he shares compelling real-life examples, like the Robin Hood ransomware attack, and clears up common misconceptions about cyber insurance. Chris also provides practical, immediately actionable cybersecurity measures to protect both personal and business interests.Navigating the nuances of cybersecurity vulnerab...
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Alisha Christian host the show. Published by Mercury IT.
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