Level Up CX Tech, the Genesys podcast, is your resource for deep insights on transforming customer and employee experiences. Join CX innovators, tech leaders, and industry experts as they share success stories, proven strategies, and practical tips for navigating the latest technologies. Whether you’re focused on today’s challenges or preparing for what’s next, our podcast will help you level up your customer experience.
Tech Talks in 20
Claim This Podcastby Level Up CX Tech
56 episodes
Updated Weekly
Accepts GuestsHas Sponsors
28
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality25
Social0
YouTube0
Engagement76
Podcast Overview
Level Up CX Tech, the Genesys podcast, is your resource for deep insights on transforming customer and employee experiences. Join CX innovators, tech leaders, and industry experts as they share success stories, proven strategies, and practical tips for navigating the latest technologies. Whether you’re focused on today’s challenges or preparing for what’s next, our podcast will help you level up your customer experience.
Language
🇺🇲
Publishing Since
4/24/2020
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28
Podcast Authority
BetaPoorBased on show quality, social media presence, reviews, charts, and more
Quality25
Social0
YouTube0
Engagement76
6
Excellent Areas
1
Good Performance
12
Growth Opportunities
excellent
Episode Length
25 minutes
Performing excellently!
good
Show Notes Quality
3.0/5
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poor
Publishing Consistency
Every 37 days
Recommendations available
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Recent Episodes
December 15, 2025
S5. Ep.8 From Fragmented Channels to Relationship Banking at Scale
Recognizing that their customers deserve seamless experiences across every touchpoint, Banco Promerica El Salvador is evolving from managing 12 separate vendor systems to building a unified platform that fulfills their promise of relationship banking at scale. In this episode, Enrique Argueta explains how Banco Promerica El Salvador is reimagining the customer experience across nine countries and serving over one million customers. Discover how this innovative regional bank is setting new standards in financial services by blending the personal touch customers value with cutting-edge automation and AI capabilities.
December 2, 2025
S5. Ep.7 Transforming CX Through AI with Probe CX
Probe CX is reshaping customer and employee experiences with AI, automation, and smarter digital design. In this episode, Robert Cooper and Brendan Crawford share how their team delivers measurable outcomes — from reducing handle time and boosting first-contact resolution to enabling self-service during major outage events. They also discuss the future of the contact center, the rise of agentic AI, and why elevating employee experience is key to great CX.
November 12, 2025
S.5. Ep.6 How Newfold Reimagined CX
When Newfold Digital needed to support millions of customer interactions across their global web hosting brands, they embarked on a cloud migration that fundamentally transformed how they deliver customer service. In this episode of Level Up CX Tech, we sit down with Eric Jaquith, Senior Telecommunications Manager at Newfold Digital, to explore how they achieved zero missed contacts through strategic AI implementation, the pivotal role of self-service tools and automation in empowering both agents and customers, and how building reusable solutions while keeping things simple has driven their success in scaling customer support globally.
56 total episodes available with 11 transcripts
Recent guests on Tech Talks in 20
Guests from recent episodes — sign up to see every guest that has ever appeared on this show.
Darin Graves
Guest
Brent Baker
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Frequently asked questions
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- What is Tech Talks in 20?
- How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 8 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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