- 56
- Episodes
- 11
- Transcribed
- 6
- Ratings
- Weekly
- Cadence
- 2020
- First episode
About Tech Talks in 20
Level Up CX Tech, the Genesys podcast, is your resource for deep insights on transforming customer and employee experiences. Join CX innovators, tech leaders, and industry experts as they share success stories, proven strategies, and practical tips for navigating the latest technologies. Whether you’re focused on today’s challenges or preparing for what’s next, our podcast will help you level up your customer experience.
- Publisher
- Level Up CX Tech
- Category
- business · technology
- Language
- en
- Explicit
- No
- First episode
- 24 Apr 2020
- Latest episode
- 15 Dec 2025
Latest episodes
11 of 56 episodes have a transcript.
15 Dec 2025TRANSCRIPT
S5. Ep.8 From Fragmented Channels to Relationship Banking at Scale
2 Dec 2025TRANSCRIPT
S5. Ep.7 Transforming CX Through AI with Probe CX
12 Nov 2025TRANSCRIPT
S.5. Ep.6 How Newfold Reimagined CX
Inside a recent episode
S5. Ep.8 From Fragmented Channels to Relationship Banking at Scale
Published 15 Dec 2025 · Transcript excerpt
[…] But in the end, sustainable transformation requires discipline. We go step by step, we start by walking, running, and then flying, right? And each pilot starts with clear business case and measurable goals. We test the just validity, and only then we expand. When we transition their contact center from the on -prem version into the cloud in May, we didn't launch everything at once. We focused on service levels first, and results were immediate. Banneman rates dropped to, or dropped by around 30%, and customer satisfaction improved. And I think that those where you went, gave us a confidence and the funding to keep scaling, right? […]
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See plansWho has been a guest on Tech Talks in 20
Names identified in recent episode analyses. Showing up to five guests.
- Enrique Argueta
- Robert Cooper
- Brendan Crawford
- Eric Jaquith
- Lucas Woodward
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
- Apple Podcasts (US)
- 5.0 / 5
- 6 ratings
Podcast Authority Score: 28 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
- Quality
- 25
- Social presence
- 0
- YouTube
- 0
- Engagement
- 76
Contact Tech Talks in 20
- Guest appearances
- Books guests
Based on episode analysis; this does not confirm that the show is currently accepting guests.
Questions about Tech Talks in 20
How often do new episodes come out?
The show publishes weekly, based on its RSS feed.
Does Tech Talks in 20 take guests?
Yes. Guests have been identified in episode analyses.
Where can I read transcripts?
11 of 56 episodes have a transcript on Pod Engine. Full transcripts are available with a Pod Engine plan.
Host of Tech Talks in 20?
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