Welcome to Techniche Tips! We help individuals take their transferable skills and land a career in tech. We share tips and interviews featuring tech professionals who are exactly where you want to be.
CSM Tochi Kanu-Ivi on Her Journey + LinkedIn Networking Tips
Customer Success Manager Tochi Kanu-Ivi shares her journey into customer success and provides LinkedIn networking strategies, offering listeners actionable advice for career growth and brand building in this interview.
13 Apr 2025
From Rookie to Coach: Emily U's Tech Sales Journey
Connect with Emily You - https://www.linkedin.com/in/yiranyou/
Discover Emily U's inspiring journey from rookie in tech sales to becoming a renowned career coach. Emily shares her career progression, from navigating her first challenges at Salesforce to launching a bold new approach to sales training as the founder of the Emily U School of Sales. Gain insights into success in the dynamic world of tech and learn how empathy, data, and practical strategies can transform your approach to selling. Whether you're just starting out or exploring tech career transitions, Emily's story is packed with actionable advice and lessons to elevate your path.
Join this motivational conversation and uncover valuable tips on mastering tech sales, building a resilient mindset, and overcoming common industry challenges. Learn how to recognize opportunities, avoid pitfalls, and thrive in a competitive market. Don't miss the chance to connect with Emily's vision for modern, effective sales training rooted in real-world experience.
Ready to take charge of your tech career journey? Watch now and be inspired to redefine your future in tech sales. Your next big step starts here!
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Podcasts
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📸 IG: https://www.instagram.com/technichetips/
👉🏾 Follow me on Linkedin: https://www.linkedin.com/in/jmsmithtech/
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Disclaimer: These links are affiliate links, which means I may get a commission if you purchase. However, none of the fees for these resources have been increased to compensate me. In fact, you received a discount by using it :)
Support this podcast at — https://redcircle.com/techniche-tips/donations (https://redcircle.com/techniche-tips/donations)
22 Mar 2025
From SDR to CSM: Mark’s Journey to Tech Success
Connect with Mark Mosley: https://www.linkedin.com/in/mark-mosley-a98584123/
Discover how Mark transitioned from SDR to CSM, carving out an inspiring journey to tech success 🚀. In this episode of Tech Niche Tips, Mark shares his career progression, from navigating the high-pressure world of sales development to thriving as a Customer Success Manager at ServiceNow. Gain invaluable insights into tech career transitions, transferable skills, and the dynamic world of customer success.
Mark unveils actionable strategies for aligning your strengths, understanding customer needs, and excelling in roles like tech sales, channel sales, and account management. Whether you're breaking into tech or seeking your next move, you'll find key takeaways to elevate your career.
Ready to take charge of your career journey? Learn from Mark’s experience, explore new opportunities, and connect with like-minded professionals. Join us on this path to uncover the secrets of tech success and make your mark in the industry.
Subscribe now for more career tips, insights into success, and motivational stories that inspire transformation in the tech space. Let Mark's story empower you to build a career you love!
#customersuccessmanager #customersuccess #projectmanagement #whatistheroleofacustomersuccessmanager #b2bcustomersuccess
#customersuccessmanager #customersuccess #projectmanagement #customersuccessplaybook #whatdoescustomersuccessmanagerdo
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CHAPTERS:
00:00 - Welcome Back
01:33 - Mark's Journey
02:32 - Transitioning from SDR to CSM
04:08 - Pressure of Being a CSM
09:50 - Q&A Session
11:18 - Customer Support vs Customer Success
13:39 - Account Management Strategies
14:55 - Technology's Impact on CSM Role
17:40 - Importance of Human Interaction
19:25 - Joining the Q&A Discussion
22:15 - Mark's Career Path
23:39 - Advice for Job Seekers
26:05 - Misalignment Between CSM and Company Goals
30:31 - CSM as a Project Manager
32:45 - Customer Education Investment
34:42 - What I Love About Being a CSM
36:03 - Transitioning from Other Industries
40:28 - Technical Skills for CSM Role
42:18 - Guest: Tory - HubSpot System Admin
44:41 - Ignoring Customer Feedback Consequences
48:04 - Connect with Mark
54:15 - Triplex Media
56:55 - Outro
Support this podcast at — https://redcircle.com/techniche-tips/donations (https://redcircle.com/techniche-tips/donations)
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
YouTube views
109,749
Score snapshot 15 Sept 2025
Apple Podcasts (US)
4.7 / 5
3 ratings
Spotify
5.0 / 5
1 ratings
Podcast Authority Score: 80 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
94
Social presence
94
YouTube
86
Engagement
32
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