The Tenant Experience Network (TEN) features leading commercial real estate (CRE) professionals in conversation with host David Abrams, Co-founder & CEO of HILO. David and his guests cut through the ever-evolving, and sometimes polarizing opinions around the future of the workplace, and what it means for the importance of buildings and tenant experience. From hybrid solutions to newly imagined spaces and amenities, TEN covers the latest thinking and insights on all things property and tech from people in the trenches: building owners, property managers, tenants and leading Proptech founders.
Tenant Experience Network (TEN)
Claim This Podcastby HILO
5.0(2 reviews)
95 episodes
Updated Weekly
Accepts GuestsHas SponsorsLocation 🇺🇸
45
Podcast Authority
BetaFairBased on show quality, social media presence, reviews, charts, and more
Quality60
Social0
YouTube76
Engagement0
Podcast Overview
The Tenant Experience Network (TEN) features leading commercial real estate (CRE) professionals in conversation with host David Abrams, Co-founder & CEO of HILO. David and his guests cut through the ever-evolving, and sometimes polarizing opinions around the future of the workplace, and what it means for the importance of buildings and tenant experience. From hybrid solutions to newly imagined spaces and amenities, TEN covers the latest thinking and insights on all things property and tech from people in the trenches: building owners, property managers, tenants and leading Proptech founders.
Language
🇺🇲
Publishing Since
6/24/2020
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45
Podcast Authority
BetaFairBased on show quality, social media presence, reviews, charts, and more
Quality60
Social0
YouTube76
Engagement0
8
Excellent Areas
0
Good Performance
11
Growth Opportunities
excellent
Episode Length
44 minutes
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needs improvement
Publishing Consistency
Every 22 days
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Recent Episodes
April 7, 2026
From distressed assets to destination offices with Nick Bakish | Partner | Group RMC
<p>In this episode, host David Abrams is in conversation with Nick Bakish, Partner at Group RMC, for a conversation that spans the full arc of modern commercial real estate, from distressed assets and creative capital strategy to the rising imperative of hospitality-driven tenant experience.</p><p><br></p><p>Nick shares how the hybrid work era is reshaping office demand, why spec suites and flex spaces have become essential tools, and how urban cores are increasingly favoring mixed-use, experience-first environments over the traditional long-term suburban lease.</p><p><br></p><p>We also dig into what it really means to bring hospitality into commercial real estate — not as a nice-to-have, but as a table-stakes differentiator — and how owners are now using proprietary technology, real-time data, and consistent branding across their portfolios to measure and improve the tenant experience at scale.</p><p><br></p><p>If you're thinking about the future of office and what it takes to attract and keep tenants in a world where experience is the product, this episode is for you.</p><p><br></p><p>Subscribe to TEN so you never miss an episode of the Tenant Experience Network.</p>
March 9, 2026
How office buildings must compete on experience with Raka Josan | President & CEO | Josan Properties
<p>In this episode, host David Abrams is in conversation with Raka Josan, President & CEO of Josan Properties, for a candid conversation about what’s changing in building operations—and what great property management looks like when experience becomes the differentiator.</p><p><br /></p><p>Raka shares his path from growing up in a family real estate business to building his leadership foundation through development and time at Brookfield, before returning to Edmonton to help grow Josan Properties. We talk about how the expectations of tenants have shifted from “the building works” to “the building feels right”—and why elements like lobby atmosphere, coffee, art, service, and community now play a much bigger role in whether people actually want to come in.</p><p><br /></p><p>We also get into what tenants are prioritizing today—especially amenities, health and wellbeing, and the growing importance of safety and security—and how operators can make hospitality more real, even outside the top tier of Class A towers. Raka makes a strong case for the human touch as the core of tenant experience, and explains why the property manager has become the building’s most important ambassador.</p><p><br /></p><p>On the technology side, we dig into where proptech is helping—communication, access, parking, engagement—and where the industry still has work to do: creating a more unified, end-to-end experience that reduces friction instead of sending tenants to a stack of separate apps.</p><p><br /></p><p>And near the end, Raka lays out a few priorities he believes will keep buildings competitive in the years ahead, including the idea of a true concierge-style service, the role of technology in supporting that service model, and why lobbies should evolve into more active, welcoming “touchdown” spaces—not just corridors people rush through.</p><p><br /></p><p>If you’re thinking about how to build stronger tenant relationships, improve retention, and make your buildings feel more like destinations, this episode is for you.</p><p><br /></p><p>Subscribe to TEN so you never miss an episode of the Tenant Experience Network.</p>
February 4, 2026
Creating office destinations outside city centers with Faron Brazis | Tenant Engagement Manager | Hobbs Brook Real Estate
<p>In this episode, host David Abrams is in conversation with Faron Brazis, Tenant Engagement Manager at Hobbs Brook Real Estate. Faron shares her journey into tenant engagement and how the role continues to evolve as the workplace changes. She brings a unique background spanning politics, customer service, and event planning, which has shaped her people-first approach to creating meaningful workplace experiences. </p><p><br /></p><p>We discuss how suburban office environments are adapting to meet changing tenant expectations, the growing role of hospitality in commercial real estate, and why human connection remains essential even as technology becomes more embedded in buildings. Faron shares insights on data integration challenges, sustainability initiatives, and how offices are becoming destinations rather than just places to work. She also explains how suburban office spaces are adapting to provide city-like conveniences for today’s tenants.</p><p><br /></p><p>Continue listening for a conversation about where tenant engagement is headed and how authenticity, hospitality, and creativity are shaping the future of the workplace.</p><p><br /></p><p>Subscribe to TEN so you never miss an episode of the Tenant Experience Network.</p>
95 total episodes available
Recent guests on Tenant Experience Network (TEN)
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Yara Berbari
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Ryan Anderson
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Frequently asked questions
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- What is Tenant Experience Network (TEN)?
- How often does this podcast release new episodes?
This podcast updates weekly.
- Where can I listen to this podcast?
This podcast is available on 8 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
- Does this podcast accept guests?
Yes, this podcast regularly features guests.
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