Tenant Experience Network (TEN)

About Tenant Experience Network (TEN)

The Tenant Experience Network (TEN) features leading commercial real estate (CRE) professionals in conversation with host David Abrams, Co-founder & CEO of HILO. David and his guests cut through the ever-evolving, and sometimes polarizing opinions around the future of the workplace, and what it means for the importance of buildings and tenant experience. From hybrid solutions to newly imagined spaces and amenities, TEN covers the latest thinking and insights on all things property and tech from people in the trenches: building owners, property managers, tenants and leading Proptech founders.

Publisher

HILO

Category

business

Language

en

Explicit

No

First episode

24 Jun 2020

Latest episode

21 Sept 2026

Latest episodes

96 episodes in the feed.

1. 

   21 Sept 2026

   What makes the office worth the commute with Lachlan MacQuarrie | SVP Business Development & Customer Success | Canderel

   In this episode, host David Abrams is in conversation with Lachlan MacQuarrie, SVP Business Development & Customer Success at Canderel, for a conversation about how commercial real estate is evolving and why the future of office will be shaped as much by people and service as it is by buildings and technology. Drawing on a career that spans acquisitions, development, asset management, property management, and technology, Lachlan shares his perspective on how the purpose of office has changed. Today, the office is less about where work happens and more about where connections are built, culture is reinforced, and innovation comes to life. We also explore why hospitality is an operating philosophy, how operators can measure the impact of tenant experience, the expanding role of property management, and why technology's greatest opportunity may be to remove friction and empower people to do their best work. Finally, we discuss the priorities that will define the next generation of successful organizations: differentiated customer experiences, talent development, and technologies that better serve both employees and customers. If you're interested in where commercial real estate is headed and what it will take to create more connected, customer-centric workplaces, this episode is for you. Subscribe to TEN so you never miss an episode of the Tenant Experience Network.

2. 

   7 Apr 2026

   From distressed assets to destination offices with Nick Bakish | Partner | Group RMC

   In this episode, host David Abrams is in conversation with Nick Bakish, Partner at Group RMC, for a conversation that spans the full arc of modern commercial real estate, from distressed assets and creative capital strategy to the rising imperative of hospitality-driven tenant experience. Nick shares how the hybrid work era is reshaping office demand, why spec suites and flex spaces have become essential tools, and how urban cores are increasingly favoring mixed-use, experience-first environments over the traditional long-term suburban lease. We also dig into what it really means to bring hospitality into commercial real estate — not as a nice-to-have, but as a table-stakes differentiator — and how owners are now using proprietary technology, real-time data, and consistent branding across their portfolios to measure and improve the tenant experience at scale. If you're thinking about the future of office and what it takes to attract and keep tenants in a world where experience is the product, this episode is for you. Subscribe to TEN so you never miss an episode of the Tenant Experience Network.

3. 

   9 Mar 2026

   How office buildings must compete on experience with Raka Josan | President & CEO | Josan Properties

   In this episode, host David Abrams is in conversation with Raka Josan, President & CEO of Josan Properties, for a candid conversation about what’s changing in building operations—and what great property management looks like when experience becomes the differentiator. Raka shares his path from growing up in a family real estate business to building his leadership foundation through development and time at Brookfield, before returning to Edmonton to help grow Josan Properties. We talk about how the expectations of tenants have shifted from “the building works” to “the building feels right”—and why elements like lobby atmosphere, coffee, art, service, and community now play a much bigger role in whether people actually want to come in. We also get into what tenants are prioritizing today—especially amenities, health and wellbeing, and the growing importance of safety and security—and how operators can make hospitality more real, even outside the top tier of Class A towers. Raka makes a strong case for the human touch as the core of tenant experience, and explains why the property manager has become the building’s most important ambassador. On the technology side, we dig into where proptech is helping—communication, access, parking, engagement—and where the industry still has work to do: creating a more unified, end-to-end experience that reduces friction instead of sending tenants to a stack of separate apps. And near the end, Raka lays out a few priorities he believes will keep buildings competitive in the years ahead, including the idea of a true concierge-style service, the role of technology in supporting that service model, and why lobbies should evolve into more active, welcoming “touchdown” spaces—not just corridors people rush through. If you’re thinking about how to build stronger tenant relationships, improve retention, and make your buildings feel more like destinations, this episode is for you. Subscribe to TEN so you never miss an episode of the Tenant Experience Network.

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

YouTube views

68,218

Score snapshot 15 Sept 2025

Apple Podcasts (US)

5.0 / 5

1 ratings

Spotify

5.0 / 5

1 ratings

Podcast Authority Score: 45 / 100

A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.

Quality

60

Social presence

0

YouTube

76

Engagement

0

Contact Tenant Experience Network (TEN)

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.

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