Bryan Mansell speaks with Natasha Candeias from Property Progressors, who works with hundreds of estate agents across the UK. They discuss why property transactions are taking longer than ever, what is really causing delays, and how agents can better manage the process. From overloaded conveyancers to poor communication and lack of preparation, this conversation breaks down the real challenges behind modern property sales and what can be done to improve them. If you want ...
25 Mar 2026
Is Gazeal Hard to Introduce? Jack Flower Shares His Experience
Jack Flower shares how he introduced Gazeal into his sales process and why both Buyers and Sellers responded so positively. In this conversation with Bryan Mansell, he explains how he presents Reservation Agreements, how he handles common objections, and why commitment at offer stage is becoming more important in today’s market. A practical look at how agents can reduce fall-throughs, build trust with clients, and secure stronger deals from the start.
12 Mar 2026
How Agents Can Get to Exchange Faster
In this episode of the 5% Podcast, Bryan Mansell sits down with James Vent, a former estate agent who spent more than a decade on the frontline of the property industry. They discuss one of the biggest frustrations agents face: fall-throughs and slow transactions. Even when the right buyer is found and the price is agreed, deals can still collapse because of delays, lack of preparation and a fragile process. James explains how preparing a property before a buyer is even found can d...
3 Mar 2026
You can be a brilliant agent… and still lose the sale. (David Adams, Cavendish Estate Agents)
In this episode of the 5% Podcast, Bryan Mansell sits down with David Adams, Managing Director of Cavendish Estate Agents, to talk about the uncomfortable truth in estate agency: one in three agreed sales still fall through. David shares how his team moved from accepting fall-throughs as “just part of the job” to building commitment into their process from day one. Instead of waiting until an offer is agreed, they introduced Reservation Agreements earlier in the conversation: at valuation, ...
25 Sept 2025
How to Avoid the Dreaded “Your Sale Fell Through” Call
Property coach Chris Webb reveals to host Bryan Mansell how estate agents distinguish themselves in competitive markets by providing certainty to sellers and buyers in this interview.
7 Aug 2025
Why Reservation Agreements Are Non-Negotiable for Rikki Cassar
Rikki Cassar explains to Bryan Mansell why reservation agreements are essential to his business model, highlighting the importance of upfront commitment for successful property transactions in this interview.
23 Jul 2025
How The Avenue Uses Gazeal to Deliver Certainty
Jack Durkin and James Humphries-Stone explain how The Avenue uses Gazeal's reservation, deposit, and chain agreements to secure deals and protect commissions in this interview with Bryan Mansell.
10 Jun 2025
Why Your Property Sale Needs a Reservation Agreement (Joined by Alex Knight)
Alex Knight from Knight Edmonds shares his agency's positive experiences using reservation agreements with Gazeal to differentiate themselves, interviewed by Bryan Mansell, offering insights into improving estate agent processes.
23 May 2025
Making Property Deals Stick: Paul Leslie on Implementing Gazeal Reservation Agreements
Estate agent Paul Leslie discusses with Bryan Mansell the implementation of Gazeal reservation agreements to reduce fall-through rates and build trust between property buyers and sellers in this interview.
28 Apr 2025
How We Made Reservation Agreements Work – Shaun Adams on Perseverance, Process & Protecting Clients
In Episode 4 of The 5% Club Podcast, Bryan Mansell is joined by Shaun Adams, Owner of Cooper Adams Estate Agents, who shares a candid and insightful journey of how his agency moved from hesitation to full integration of Reservation Agreements. From a modest 5% uptake to now nearly 90% of sales secured with a reservation agreement, Shaun breaks down how his team built confidence, adapted their process, and significantly reduced fall-throughs. The old approach to the new approach: "Build it in...
8 Apr 2025
How One Agent Cut Fall-Throughs in Half – and Saved £100K Doing It
In Episode 3 of The 5% Club Podcast, Bryan Mansell sits down with Chris Ellis, MD of Harrisons Estate Agents, for a brutally honest conversation about the highs, lows, and real-world results of using Reservation Agreements to secure sales. Chris reveals: Why he's obsessed with reducing fall-throughs (and how it's saved him £100k a year)What it's really like dealing with conveyancers under pressureHow reservation agreements have become a non-negotiable part of his sales strategyWhy his team no...
26 Mar 2025
Real Talk with Billy Gill from Balgores: From Frustration to Certainty with Gazeal
In Episode 2 of the 5% Club Podcast, Gazeal’s Bryan Mansell sits down with Billy Gill, Director at Balgores, one of the South East’s most respected estate agency groups. This episode dives into how Balgores has turned Gazeal Reservation Agreements into a competitive edge - boosting market share, protecting clients, and turning uncertainty into action. Billy shares candid insights from years on the ground: How reservation agreements became normalised across their branchesHow “Balgores Secure” ...
26 Mar 2025
Meet the Humans Behind the Tech: The Real Heart of Gazeal
In this special episode of the 5% Club Podcast, we take you behind the scenes at Gazeal to meet the reservation specialists making real change in the property world. Hosted by Bryan Mansell, this episode features heartfelt, humorous, and honest conversations with Megan, Louis, and Bonita—the voices behind thousands of successful home moves. From stories of stranded sellers to two-hour calls with elderly clients, this episode reveals the humanity behind Gazeal’s mission. It’s not just about te...
Who has been a guest on The 5% Club
Names identified in recent episode analyses. Showing up to five guests.
Chris Webb
Rikki Cassar
Jack Durkin
James Humphries-Stone
Alex Knight
Podcast Authority Score: 7 / 100
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