Welcome to The Amplitude of Tech podcast, produced by Amplix, a leading technology advisory firm, where we bring the voices of technology thought leaders, subject matter experts, and enterprise IT decision makers to you to talk about today’s transformative technology and how it can create opportunities for increased success.
Why Do LLMs Seem Human? Microsoft Copilot UX Researcher Katie Rotella on the Psychology Behind AI
LLMs are designed to sound human, and that design choice shapes how much your employees trust them, how they prompt them, and whether they check the answers. In this episode, Shawn sits down with Katie Rotella, a Principal UX Researcher at Microsoft who works on the enterprise side of Copilot, to explore the psychology behind how people experience AI. They cover why people are poor forecasters of what they will want, why surveys and stated preferences mislead product teams, how LLMs confabula...
7 Oct 2026
Amplix Sr. Engineer Jeremy Tam on Zoom Virtual Agent and Setting Realistic AI Expectations
Everyone wants an AI agent, but far fewer organizations know what they actually want it to do. In this Inside Amplix episode, Shawn sits down with Jeremy Tam, Sr. Implementation Engineer at Amplix, who leads Zoom Virtual Agent, Zoom Contact Center, and Zoom Phone deployments from discovery through go-live. Jeremy explains why AI in customer service has to start with the business problem, where today's enterprise AI models fall short of the frontier headlines, and why token costs are forcing l...
1 Oct 2026
Have You Secured Layer 8? TierPoint Talks Social Engineering and Human Risk Management
Attackers aren't breaking into your network anymore. They're logging in, using stolen credentials, MFA fatigue, and a well-timed call from "IT" to exploit the one layer no firewall can protect: your people. In this episode, Shawn sits down with Alicia Leone, Security Sales Specialist at TierPoint, and Dustin Larmier, Vice President of Information Security Engineering at TierPoint, to unpack how social engineering attacks prey on human instincts like default to trust, deference to authority, a...
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Apple Podcasts (US)
5.0 / 5
6 ratings
Spotify
5.0 / 5
7 ratings
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