The Art of Adjusting® Podcast

About The Art of Adjusting® Podcast

Dive deep into the world of insurance claims with our podcast, newly rebranded as "The Art of Adjusting®"—a title echoing the revered book of the same name. This revamped podcast is not just a beacon for professionals navigating the adjuster landscape but also a wealth of insights for those curious about the intricacies of the industry. We're thrilled to announce that Bill Auten, owner of Auten Claims Management, will now share the mic with a stellar co-host, Chantal Roberts. Chantal isn’t just the brilliant mind behind the book 'The Art of Adjusting®'; she's also the powerhouse owner of CMR Consulting. Together, this dynamic pair will decode the complexities of various claims, from property and auto to liability and workers’ compensation, providing unmatched expertise and invaluable insights for our listeners. In our recent episodes, we've explored a range of riveting topics, offering a deep dive into the technicalities of claims, showcasing transformational journeys within the industry, and illuminating the art and science of policy decoding and investigation. Special guests, including industry veterans like Steve Frattare, have graced our platform to share their extensive knowledge and experience, shedding light on a multitude of areas within the claims adjusting world. Subscribe to “The Art of Adjusting®” to keep abreast of the evolving landscape of insurance claims. Share our treasure trove of episodes with colleagues, friends, and anyone with an appetite for understanding the captivating, multifaceted world of claims adjusting. For more insights, you might consider a career in liability adjusting or if you're searching for reliable adjusting services: Visit: Auten Claims Management (https://auten.claims/acm-blog/) To explore more about Chantal Roberts and her contributions to the industry, visit: Visit: CMR Consulting (https://www.cmrconsulting.net/) Promotions: Once Upon a Claim: Explore the magical world of claims adjusting through fairy tales. Get your copy now (https://shop.ingramspark.com/b/084?QyGNpf8BnCgojjIKIpQg3CrA64GdFdxS9dYhJ1Xqyo3). The Art of Adjusting®: Master the art of claims adjusting with practical insights and expert advice. Purchase here (https://shop.ingramspark.com/b/084?hX7DTMY1JJB2jitQhT6BxCwMlA9NSwhSNpxXTk4JP6z).

Publisher

William Auten & Chantal Roberts

Category

business · news

Language

en

Explicit

No

First episode

9 Jun 2022

Latest episode

9 Oct 2026

Latest episodes

105 episodes in the feed.

1. 

   9 Oct 2026

   Episode #104 - Can Claims Ever Be Truly Objective?

   Send us Fan Mail Adjusters are expected to be objective, but is true objectivity even possible when every claim requires judgment? In this episode of The Art of Adjusting® Podcast, Bill and Chantal explore how confirmation bias, anchoring, and preconceived notions can influence claim investigations. They discuss the importance of distinguishing facts from inferences and opinions, challenging initial assumptions, and evaluating favorable and unfavorable evidence by the same standard. From poli...

2. 

   24 Sept 2026

   Episode # 104 - Your Claim Notes Aren't Good Enough

   Send us Fan Mail Are your claim notes actually documenting the claim—or are they just repeating information that already exists somewhere else in the file? In this episode of The Art of Adjusting®, Chantal Roberts looks at what makes a claim note useful and why simply copying and pasting an email into the notes may not be enough. A good claim file should allow someone to reconstruct what happened, but that includes more than communications and activity. Your notes should also document what th...

3. 

   10 Sept 2026

   Episode #103 - The Economics of Independent Adjusting

   Send us Fan Mail Independent adjusters are part of the claims process—but what exactly are carriers buying when they hire one? Bill Auten takes a practical look at the independent adjusting business, from property adjusters working on fee schedules to liability investigators billing by the hour. He explains how carriers use IAs to add temporary capacity, fill geographic gaps, preserve evidence, conduct field investigations, and free staff adjusters to focus on the work that most needs their e...

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

5.0 / 5

1 ratings

Spotify

5.0 / 5

7 ratings