Where can I listen to this podcast?

This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.

Does this podcast accept guests?

No, this podcast does not typically feature guests.

The Blowout - By Salon Owners for Salon Owners

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by Haylee Benton and Hellen Ward

14 episodes

Updated Daily

Accepts GuestsHas SponsorsLocation 🇬🇧

Podcast Overview

Salon owners — we need to talk. The industry is under pressure, the rules keep changing, and too much is being said in whispers. That’s where we come in. Haylee Benton & Hellen Ward — salon owners with decades of real industry experience. No filters. No limits. Raw, honest conversations about what’s actually happening. From independent owners to industry leaders, we’re unpacking what’s on everyone’s mind — the rise of self-employment, shifting rules, and the changes quietly reshaping our industry.

Language

🇺🇲

Publishing Since

1/5/2026

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Recent Episodes

June 20, 2026

#0013 - Why Salon Retail is Failing and How to Fix It!

DisclaimerThe views and opinions shared in this episode are for general discussion and entertainment purposes only. They are not intended as professional, legal, financial, or business advice. Please seek your own independent advice before making any decisions based on anything discussed in this podcast. In this episode of the Blowout Podcast, Haylee and Hellen dive deep into the complexities and hurdles faced by salon owners in retail. They discuss online competition, brand relationships, and innovative solutions to boost retail sales and maintain professionalism. The Blowout is the no-filter podcast by salon owners, for salon owners. Hosted by Haylee Benton and Hellen Ward, this show dives into the real conversations behind running a successful salon — from building a strong team and managing money, to navigating burnout, boundaries, and bold business decisions. Expect honest advice, relatable stories, and practical takeaways you can actually use behind the chair and behind the scenes. If you’re ready to grow your salon without the fluff, The Blowout is your weekly seat in the chair. Spotify: https://open.spotify.com/show/6AGUDraVqTouQmKq2Ujgb9?si=Am8vbwJ7Te6tkWkfkPWa0QApple Podcasts: https://podcasts.apple.com/gb/podcast/the-blowout-by-salon-owners-for-salon-owners/id1866607946 Thank you for watching this episode, and stay tuned for the next one, where we will continue to explore industry transformations and innovation strategies! Timestamps:00:00 - Industry overview: the state of retail in salons00:33 - Why retail sales are declining and the challenge of online shopping01:17 - The impact of brands undercutting salons' prices01:57 - The role of brand ownership and COVID's exacerbation of issues02:36 - How brands sell directly online and bypass salons03:14 - The difficulties salons face in competing with online prices04:10 - Strategies brands use to maximize their sales channels04:54 - The importance of exclusive in-salon offers and how brands manipulate availability06:23 - The ethical concerns around brand messaging and product availability07:40 - The effect of product proliferation and "straight to retail" strategies08:57 - The importance of retail targets versus actual sales performance09:47 - How to incentivize salons and create a profitable retail ecosystem10:44 - Challenges in spending on new product ranges and margins12:12 - The influence of product education and emotional engagement13:12 - Risks of product ranges being sold off or taken over by larger corporations15:05 - The "gray market" and the difficulty in controlling online sales16:23 - The importance of brand storytelling, theatre, and customer experience17:55 - Why exclusive in-store offers can boost retail sales19:18 - The significance of theatre and professional environment in product sales20:22 - Building trust through salon-only initiatives and professional support22:19 - The future of community-driven recommendations over social media influencers23:48 - The potential evolution of retail over the next five years25:20 - Diversification: supplements, accessories, niche products26:45 - Selecting product ranges that suit diverse client needs28:34 - What brands can do to support salons with education, support, and loyalty tools30:07 - The power of education and brand love in customer loyalty31:16 - The influence of professional endorsement and long-term brand relationships32:50 - The cyclical nature of trends and the importance of professionalism in branding34:32 - The role of authentic storytelling and professional credibility in brand success36:21 - The call for industry collaboration and joint solutions to retail challenges36:54 - Closing thoughts: sharing tips, struggles, and industry solutions

May 31, 2026

#0012 - Sabbaticals, Unpaid Leave & Competing With the Rent-a-Chair Model

May 24, 2026

#0011 - Layoff Days, Cancellation Policies, Low Seasons & Leadership Guilt

The Blowout is the no-filter podcast by salon owners, for salon owners. Hosted by Haylee Benton and Hellen Ward, this show dives into the real conversations behind running a successful salon — from building a strong team and managing money, to navigating burnout, boundaries, and bold business decisions. Expect honest advice, relatable stories, and practical takeaways you can actually use behind the chair and behind the scenes. If you’re ready to grow your salon without the fluff, The Blowout is your weekly seat in the chair. In this episode, we dive deep into effective cancellation management strategies, the challenges of implementing deposit policies, and how layoffs and short-time working can stabilize salon operations. If you're looking to reduce cancellations, improve cash flow, and create industry-standard policies, this discussion is packed with practical insights. Timestamps:00:00 - Introduction: The challenges with salon cancellations and profitability 02:16 - Why clients are willing to pay deposits to dentists but not to salons 05:43 - Training clients to respect policies through consistent behavior 08:19 - Handling cancellation feedback and exceptions 11:10 - Simplifying deposit and rebooking policies for clarity 13:01 - Transparency about pricing and cancellation terms 15:51 - Industry variations in cancellation fees across salon types 18:42 - Using automated reminders to reduce last-minute cancellations 22:10 - Implementing layoff days to manage slow seasons 27:10 - The importance of staff coaching to maintain performance 33:20 - Building staff accountability: performance and client building strategies 40:49 - Final thoughts: Standardizing policies industry-wide for better stability Thank you for watching this episode, and stay tuned for the next one, where we will continue to explore industry transformations and innovation strategies!

14 total episodes available

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Frequently asked questions

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What is The Blowout - By Salon Owners for Salon Owners?: Salon owners — we need to talk. The industry is under pressure, the rules keep changing, and too much is being said in whispers.

That’s where we come in. Haylee Benton & Hellen Ward — salon owners with decades of real industry experience. No filters. No limits. Raw, honest conversations about what’s actually happening.

From independent owners to industry leaders, we’re unpacking what’s on everyone’s mind — the rise of self-employment, shifting rules, and the changes quietly reshaping our industry.
How often does this podcast release new episodes?: This podcast updates daily.
Where can I listen to this podcast?: This podcast is available on 4 platforms including Apple Podcasts, Spotify, and more. You can also use the RSS feed directly.
Does this podcast accept guests?: No, this podcast does not typically feature guests.

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