About The Building and Branding Podcast (Formerly Digital Dialogues)
Welcome to the Building & Branding podcast hosted by Amanda Stichter, produced by Virtual Vision.
On this show, we sit down with experts in the restoration & home services industry to hear their stories of how they built their businesses to succeed and stand out. Our conversations will uncover the challenges they've faced, the strategies they've employed, and the pivotal moments that defined their paths. We'll also dive into the critical importance of branding and marketing in this field, sharing insights on how to create a compelling brand that resonates with customers and stands out in a competitive market.
Join us as we blend practical advice with inspiring real-life stories, providing you the tools and motivation to craft precision and build a last brand.
Season 3 EP 3 of Building & Branding | Finding Home in Restoration with Kayla McGowan
In this episode of the Building and Branding podcast, Amanda Stichter interviews Kayla McGowan, the Editor-in-Chief of Restoration and Remediation Magazine. Kayla shares her journey in the restoration industry, her role as an editor, and the importance of emergency management and public safety. They discuss the significance of building connections, authenticity in communication, and the power of saying no. Kayla emphasizes the need for personalization in communication and the role of emotional intelligence in customer service. The conversation also touches on setting boundaries to avoid burnout and offers advice for newcomers in the industry.
⭐️Guest(s):
Kayla McGowan – Restoration & Remediation Magazine
Restoration & Remediation Magazine: BNP Media’s journey began in 1926 with Electric Refrigeration News, a pioneering publication dedicated to the emerging refrigeration market. BNP Media quickly became a trusted source of technical information, supporting industries at pivotal moments of growth.
Guest Social Media & Contact Info:
LinkedIn: https://www.linkedin.com/in/kaylashager/ (https://www.linkedin.com/in/kaylashager/)
Facebook: https://www.facebook.com/RandRMag (https://www.facebook.com/RandRMag)
Email: mcgowank@bnpmedia.com (mailto:mcgowank@bnpmedia.com)
Host:
Amanda Stichter – Founder & Host of the Building & Branding Podcast
Amanda brings over two decades of experience in digital marketing and brand building. She’s passionate about helping businesses in the restoration and home services industries thrive through insightful conversations and actionable advice.
Social Media Links:
VISIT US: https://www.virtualvision.com/ (https://www.virtualvision.com/)
FOLLOW US ON @vvcmarketing
Tunes: https://podcasts.apple.com/us/podcast/the-building-and-branding-podcast-formerly-digital-dialogues/id1753391413 (https://podcasts.apple.com/us/podcast/the-building-and-branding-podcast-formerly-digital-dialogues/id1753391413)
Spotify: https://open.spotify.com/show/0wegjp9lhO57bRGPfEKCdz (https://open.spotify.com/show/0wegjp9lhO57bRGPfEKCdz)
Website: https://www.buildandbrandpodcast.com/ (https://www.buildandbrandpodcast.com/)
Keywords:
Restoration Industry, Emergency Management, Building Connections, Authentic Communication, Personalization, Emotional Intelligence, Burnout, Leadership, Industry Insights
10 Jun 2025
Season 3 Ep 2 of Building & Branding | The Behavior of Leadership with Chris Hill
Consultant Chris Hill discusses the importance of behavior in leadership, servant leadership, and building trust within teams with host Amanda Stichter in this interview.
27 May 2025
Season 3 Ep 1 of Building & Branding | Navigating Tech Fatigue with Paul Silliman of Clean Claims
Amanda Stichter interviews Paul Silliman of Clean Claims about overcoming tech fatigue in the restoration industry by empowering field technicians and improving documentation for better customer service.
Reach and audience
Public platform figures. Ratings count people who left a rating, not total listeners.
Spotify
5.0 / 5
1 ratings
Podcast Authority Score: 18 / 100
A composite of feed quality, social presence, YouTube performance and engagement. Read the methodology.
Quality
22
Social presence
0
YouTube
0
Engagement
32
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Guest appearances
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