Adoption of AI in the enterprise has accelerated rapidly over the past few years, shifting the conversation from whether organizations should use AI to how it can be applied in ways that deliver real, sustained value. Now, the pressing challenge is practical: where does generative AI deliver real value once it becomes embedded into the tools and workflows people use every day?
This shift is particularly relevant in highly regulated sectors such as healthcare, where innovation must operate alongside strict requirements for data security, privacy and compliance. In these environments, those constraints shape how AI is evaluated and introduced, placing a premium on applications that can improve the flow of work without introducing additional risk or operational complexity.
To explore how these dynamics play out in practice, CCS Insight's Chief of Enterprise Research, Bola Rotibi, spoke with Adam Nerell, Chief Information Officer at Humana, and Patrick McCarthy, Vice President for Workspace at Google. Adam is responsible for IT strategy and operations at one of the largest US health insurance and healthcare services organizations, and Patrick brings a broader perspective from working with enterprises in multiple industries as they adopt AI through Google Workspace.
The episode will allow you to:
Embed AI into everyday work.
Enable experimentation in your organization.
Understand how value can be unlocked beyond traditional return-on-investment measures.
Examine the role of platform architecture in AI deployments.
Facilitate secure, compliant adoption of AI at scale in regulated environments.
CCS Insight has produced a free companion report outlining the major highlights from the discussion and providing practical recommendations for organizations implementing AI. Access the report here (https://my.ccsinsight.com/reports/6394).
9 Jan 2026
Everyday AI at the Desk: Lessons from Google Workspace in Banking and Retail
Adoption of AI in the enterprise has been increasing at a rapid pace over the past few years, transforming how organizations tackle everyday challenges and improve productivity. What does that shift look like in practice?
To hear first-hand about implementations of AI in banking and retail, CCS Insight’s Chief of Enterprise Research, Bola Rotibi, is joined by Oscar Barlow, Head of AI Advocacy at Starling, and Colin Featherstone, Head of Technology at Morrisons. Oscar is focused on making Starling an AI-fluent bank, and Colin is responsible for networks, platforms, cloud and workspace.
We uncover how a major retailer and a digital-first bank are using Google Workspace and Gemini to tackle everyday challenges, such as connecting large, distributed workforces and cutting the time leaders spend on long documents, while keeping privacy, governance and human accountability at the centre.
The discussion explores:
The business problems that made AI a priority.
Rules for rolling out AI in different industries.
Patterns of usage across roles and responsibilities.
Lessons on how to have a successful pilot programme for AI tools.
CCS Insight has produced a free companion report outlining the major highlights from the discussion and providing practical recommendations for organizations at all stages of the AI roll-out. Access the report here (https://my.ccsinsight.com/reports/6365).
20 Aug 2025
AI at the Edge: Take the Leap in Healthcare
The future of healthcare is about empowering clinicians to do more, faster and better.? AI is rapidly moving beyond diagnostics and imaging into areas like workflow optimization, multimodal input and real-time decision-making, addressing clinician shortages and processing massive volumes of medical data.
In this podcast, we dive into how AI scales at the device level, enhancing patient outcomes and uncovering actionable insights from one of the largest data-generating sectors in the world. Discover how edge computing enables faster, more secure data analysis right where care is delivered and learn how these advancements shape a more efficient and innovative future for healthcare.
The discussion explores:
Healthcare industry trends and observations
Adopting technologies safely and securely
How AI at the edge addresses healthcare data
Strategies to bring AI into the healthcare industry
Examples and case studies.
To learn more about healthcare at the edge, read CCS Insight's Insight Series report, Maximizing the Benefits of AI in Healthcare (https://my.ccsinsight.com/reports/6221).
This episode was originally published on insight.tech (https://www.youtube.com/@insightdottech6016).
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