Every MSP has a growth story, hosting challenges, lessons, and big wins. The MSP Growth Podcast is where MSP (Managed Service Provider) owners and leaders share their journeys, the struggles they faced, and how they built something great.
Hosted by Heather Johnson, CEO of Gozynta, each episode dives into real experiences from MSPs who have been in the trenches. You’ll hear what worked, what didn’t, and the lessons that helped them scale, improve operations, and stand out.
No fluff. Just real stories, real insights, and real growth. Subscribe and join the conversation.
Adam Connor Defined His Niche and Built Relationships That Last
Going against the majority opinion is what Adam Connor (https://www.linkedin.com/in/adammconnor/), CEO of Service Max (https://servicemax.com.au/), has been doing since day one. By focusing on building a Mac-forward MSP, he carved out his own corner of the industry.
1 Sept 2026
Andy Higgins Skipped the Growth-at-All-Costs Trap and Built a Stronger MSP
As technology evolves, complexity doesn't disappear. It multiplies. Andy Higgins (https://www.linkedin.com/in/amhiggins/) founded IM Collaboration (https://www.imcollaboration.com/) to help businesses find answers in the confusion.
7 Aug 2026
Matthew Harvey Faced Every Challenge and Earned Lasting Success
Some MSPs focus purely on technology, others build companies with people at the center of everything. Matthew Harvey (https://www.linkedin.com/in/matthewlharvey/), founder and CEO of Stepping Forward Technology (https://steppingforward.tech/), has spent two decades doing the latter.
9 Jul 2026
Travis Woods Expanded Across Borders and Gained a New Perspective
Starting an MSP sucks. Starting one in another country? Adds a different level of challenges. Travis Woods (https://www.linkedin.com/in/traviswoods/), CEO of Fort Point IT (https://fortpointit.com/), learned that firsthand when he and his partners expanded into Colombia. This experience reshaped how he thinks about leadership, culture, and how to build trust across borders.
16 Jun 2025
Corey Kirkendoll Built with Intention and Earned a Seat at the Table
Corey Kirkendoll, CEO of 5K Technical Services, discusses leading with purpose and growing strategically to impact the MSP industry in an interview with the host.
3 Jun 2025
Christopher Barber Embraced his inner Nerd and Built a Thriving MSP
Christopher Barber, founder of Cheaper Than A Geek, shares how embracing community involvement and local leadership fuels growth and ensures relevance in the MSP industry, in this interview episode.
19 May 2025
Finding Your Niche: Jason Thomas on Building a Specialized MSP That Lasts
Starting an MSP is tough—but building one that thrives for nearly two decades in a specialized niche? That takes vision.
In this episode of The MSP Growth Podcast, we sit down with Jason Thomas, founder of JTAG Solutions, to hear how he turned his background in IT administration into a long-standing business serving laboratories and veterinary clinics.
If you're still figuring out where your MSP fits in the market—or you're ready to scale and specialize—this episode is full of insight and inspiration.
🎧 Learn more about Jason: https://www.jatag.com/ (https://www.jatag.com/)
🚀 Explore the Gozynta Growth Program: gozynta.com/growth-program (https://gozynta.com/growth-program)
📢 Want to be featured on the podcast? Apply here (#).
5 May 2025
Karl Palachuk Built Businesses, Wrote the Books, and Never Stopped Teaching
Karl Palachuk didn’t set out to become one of the most influential voices in the MSP space—he just knew there had to be a better way to run an IT business.
In this episode, Karl shares how his journey from his first IT job to launching his own MSP led to a career dedicated to helping others do the same.
From building a sustainable, profitable MSP to writing some of the most recognized books in the industry, Karl has helped shape how IT business owners think about growth, operations, and success.
If you're an MSP looking for long-term success, or just need a reminder of why you started, this one’s for you.
Learn more about Karl: karlpalachuk.com (https://karlpalachuk.com)
Looking to take your MSP to the next level? Check out the Gozynta Growth Program at gozynta.com/growth-program (https://www.gozynta.com/growth-program)!
Want to be featured on the podcast? Apply here. (https://calendly.com/mspgp/schedule)
21 Apr 2025
Amy Babinchak Got Burned Out, Got Fed Up, and Built Something Better
Amy Babinchak didn’t plan to start an MSP. She just knew she couldn’t keep flying around the country fixing everyone else's disasters while burning herself out in the process.
In this episode, Amy shares how walking away from burnout led her to build Harbor Computer Services—an MSP that not only survived the 2008 recession but helped define what professionalism should look like in the industry. From hiring her first employee to co-founding the National Society of IT Service Providers, Amy’s story is packed with hard-won lessons on leadership, legacy, and knowing when to fire a client.
If you're feeling stretched thin or stuck in someone else’s chaos, this one’s for you.
Learn more about the NSITSP: nsitsp.org (https://www.nsitsp.org)
Check out Third Tier: thirdtier.net (https://www.thirdtier.net/)
Looking to take your MSP to the next level? Check out the Gozynta Growth Program at gozynta.com/growth-program (https://www.gozynta.com/growth-program)!
Want to be featured on the podcast? Apply here. (https://calendly.com/mspgp/schedule)
7 Apr 2025
BONUS EPISODE: Megan Killion's Story
In this bonus episode, we sit down with Megan Killion, serial founder and force behind MKC, as she prepares to close the doors on her agency and launch her next chapter: Pisces.
Megan shares the raw and real story behind how MKC came to be, what drove her as an entrepreneur, and the personal cost of chasing constant growth. From navigating NICU life and personal loss to scaling a business that hit 32K MRR in its third month, Megan pulls back the curtain on what it actually looks like to build something from scratch.
We dig into what success really means, the myth of work-life balance as a founder, and why reinvention is not failure. It is the evolution of staying true to your reason for starting.
This one is for the high achievers, the burned-out, and the builders ready to dream a little differently.
21 Mar 2025
Tracy Hardin Built an MSP from the Front Seat of Her Truck
Every MSP journey starts somewhere, and Tracy Hardin’s began in one of the most unconventional places—the front seat of her pickup truck. After leaving a toxic corporate job in 2001, Tracy didn’t quit—she built Next Century Technology, a thriving full-service MSP that helps businesses stay ahead with proactive IT solutions.
In this episode, Tracy shares her incredible journey from break-fix services to running a successful MSP, the early struggles of building a business from scratch, and the pivotal shifts that changed everything.
📌 Connect with Tracy & Learn More:
Next Century Technologies: https://nextcenturytechnologies.com/
🌱 Looking to take your MSP to the next level? Check out the Gozynta Growth Program or our consulting services for expert support.
🎙 Want to be featured on the podcast? Apply here: https://calendly.com/mspgp/schedule
27 Feb 2025
Joe Goldstein Bet on Himself and Won
Every MSP journey starts somewhere, often in the most unexpected ways. In this first episode of the MSP Growth Podcast, we sit down with Joe Goldstein, founder of Optimized Computer Solutions (OCSIT) (https://www.ocsit.com/) and co-author of Tech or Lose Out (https://www.amazon.com/Tech-Lose-Out-technology-competitive-ebook/dp/B08L454VQR#books-entity-teaser), to dive into his path from Fortune 500 consultant to building a top-ranked MSP.
Joe shares his early struggles, the turning points that shaped his business, and the lessons he’s learned along the way—including how doubling down on a niche can transform an MSP’s growth trajectory.
In this episode, we cover:
How Joe went from CIO to wiping viruses off home PCs (and why that was the best move he ever made)
The real story behind his first six-figure MSP contract
Why betting on yourself is the key to long-term success
The power of specialization in growing an MSP
🌱 Looking to take your MSP to the next level? Check out the Gozynta Growth Program (https://www.gozynta.com/growth-program) or our consulting services (https://www.gozynta.com/consulting) for expert support.
📌 Connect with Joe & Learn More:
Optimized Computer Solutions (OCSIT): https://www.ocsit.com/ (https://www.ocsit.com/)
Joe’s Book – Tech or Lose Out: Amazon Link (https://www.amazon.com/Tech-Lose-Out-technology-competitive-ebook/dp/B08L454VQR#books-entity-teaser)
🎙 Want to be featured on the podcast? Apply here: https://calendly.com/mspgp/schedule (https://calendly.com/mspgp/schedule)
Reach and audience
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YouTube views
312,000
Score snapshot 15 Sept 2025
Podcast Authority Score: 31 / 100
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Quality
30
Social presence
0
YouTube
82
Engagement
0
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