Khi công tác tại vị trí CSM, không thể tránh khỏi những tình huống đối mặt với các khách hàng khó tính. Vì sao chúng ta lại có tệp "khách hàng khó tính?" Họ đến từ những background nào và cách chúng ta có thể take care họ là gì? Hãy cùng Linh, á quân của Pitching Contest trao đổi về chủ đề này.
15 Apr 2023
CSM 101: Neuroscience in Onboarding
The study of how brain works can directly affect how we manage customer onboarding phase. This pod discusses some of the concepts in neuroscience and how they can be crucial.
15 Apr 2023
Road to Success EP #01: Crisis Management as CSM
What is the process of resolving crisis of a Customer Success Manager?
Lan Phuong, the champion of COCC Pitching Contest, has shared her opinion on how to tackle one of the most common crisis. Moreover we also discuss her journey as a CSM and what does it take to be successful in that role in Vietnam.
14 Apr 2023
Road to Success EP #03: Global CO-er
Hoang is one of the Project Owners of Global CO, a program allows all CO team members to practice and learn English. He’s also 2nd runner up of the COCC Pitching Contest 2023. This pod discuss about how English has helped him in the field of Customer Success as well as winning the contest.
3 Apr 2023
CSM 101 - Week 3: Science of Success Onboarding (Pt.2)
This episode digs deeper into the goals of onboarding phase, how to design onboarding playbooks, and some common mistakes in this phase.
27 Mar 2023
CSM 101 - Week 2: Science of Success Onboarding (Pt.1)
One of the most crucial parts in Customer Success. This pod discusses what is onboarding & why it’s important in the Customer Journey?
20 Mar 2023
CSM 101 - Week 1: Key concepts of Customer Success
The macro changes of the software industry which contributed to the born of SaaS and Customer Success. Some key concepts of Customer Success with its definition included in this pod.
17 Mar 2023
CSM 101 - Week 0: Course Overview
This quick pod gives you two things: course objectives and some of my recommendations to you.
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