Trust Me, I'm a CSM

About Trust Me, I'm a CSM

Trust Me, I'm a CSM is a light-hearted yet insightful take on all things Customer Success. William Belcher and his co-host Valerio Bianconi speak to the brightest minds in the field and debate some of the toughest conundrums CSMs and their colleagues face in the world of enterprise software.

Publisher

William Belcher & Valerio Bianconi

Category

business · business · technology

Language

en

Explicit

No

First episode

15 Nov 2021

Latest episode

1 May 2024

Latest episodes

20 episodes in the feed.

1. 

   1 May 2024

   The End of Customer Success...?

   Hosts Valerio and William discuss how market and industry challenges from 2020-2023 have influenced the evolution of the CSM role in 2024 and beyond.

2. 

   1 May 2024

   Season One Finale - The End of Customer Success...?

   Hosts Valerio and William discuss how market and industry challenges from 2020-2023 have influenced the evolution of the CSM role in 2024 and beyond.

3. 

   3 Jan 2024

   The Value Episode

   Hosts Valerio and William are joined by Ty Friend to discuss value and value engineering, a relatively new concept in the world of SaaS and emerging technology. We cover questions such as: Is value subjective? Is engineering value an art or a science? Do all products and services have value engineering principles? Listen here to find out more!

Reach and audience

Public platform figures. Ratings count people who left a rating, not total listeners.

Apple Podcasts (US)

5.0 / 5

1 ratings

Spotify

5.0 / 5

6 ratings

Contact Trust Me, I'm a CSM

Guest appearances

Books guests

Based on episode analysis; this does not confirm that the show is currently accepting guests.