Host Angela-Sophia Gebert interviews MIT professor Devavrat Shah about how AI misses crucial business context and how Process Intelligence provides it for better decision-making.
27 Aug 2025
Grey Rhinos and Broken SOPs: Consulting in a BANI World
Meet Mark, a pharma consultant stuck between the boardroom and the back dock.
Rising costs, late deliveries, and everyone’s pointing fingers. The SOPs say one thing, interviews say another, and the dashboards? Completely misleading.
In this episode of Trust the Process, we unpack how Process Intelligence gives consultants like Mark a new edge and revolutionizes strategy consulting.
Featuring insights from PwC, McKinsey, EY, and more, we explore how PI replaces guesswork with ground truth and helps consultants cut through noise in a BANI world.
-- About the Show --
Trust the Process is the show where process pioneers reveal the science, stories and secrets to make processes work - so you can, too.
Hosted by Angela-Sophia Gebert (https://www.linkedin.com/in/angela-sophia-gebert-51156a156/) from the Celonis Academic Alliance, it's the podcast that demystifies the world of Process Mining and Process Intelligence.
-- About Celonis --
Celonis makes processes work for people, companies, and the planet.
Since 2011, Celonis has helped 1,000+ of the world’s largest companies to realize value across the top, bottom, and green line.
Because when processes work, everything works.
13 Aug 2025TRANSCRIPT
Inside the CFO Office: A Microscope, Telescope... and a Fire Extinguisher
What happens when your company goes public - but your processes don’t show up?
In this episode, we follow Emma, a young analyst in the CFO office, as she uncovers a costly pattern hidden deep in the data.
Featuring finance transformation experts Martin Wolleswinkel (https://www.linkedin.com/in/martinwolleswinkel/) (EY) and Gori von Hirschhausen (https://www.linkedin.com/in/gorivonhirschhausen/) (PwC), we explore how Process Intelligence gives CFOs the clarity they need.
Because in a world of real-time reporting, rising investor scrutiny, and endless data chaos - the CFO Office needs process clarity.
-- About the Show --
Trust the Process is the show where process pioneers reveal the science, stories and secrets to make processes work - so you can, too.
Hosted by Angela-Sophia Gebert (https://www.linkedin.com/in/angela-sophia-gebert-51156a156/) from the Celonis Academic Alliance, it's the podcast that demystifies the world of Process Mining and Process Intelligence.
-- About Celonis --
Celonis makes processes work for people, companies, and the planet.
Since 2011, Celonis has helped 1,000+ of the world’s largest companies to realize value across the top, bottom, and green line.
Because when processes work, everything works.
30 Jul 2025TRANSCRIPT
Driving Change at BMW - A Changemaker Playbook
In this episode of Trust the Process, we go inside one of the world’s largest Process Intelligence transformations.
From a struggling paint shop in Munich to a global Center of Excellence, we follow BMW’s Patrick Lechner (https://www.linkedin.com/in/dr-patrick-lechner-742b683/) as he rewrites the playbook for changemakers.
Learn how Patrick and his team turned a grassroots pilot into a company-wide movement -powered by people, not just platforms.
Featuring insights from Wil van der Aalst (https://www.linkedin.com/in/wvdaalst/) (Celonis), Julia März (https://www.linkedin.com/in/julia-m%C3%A4rz/) (PwC), Julian Fischer (https://www.linkedin.com/in/fischerjulian/) (McKinsey), and Lars Reinkemeyer (https://www.linkedin.com/in/lars-reinkemeyer-b35745/) (formerly Siemens).
-- About the Show --
Trust the Process is the show where process pioneers reveal the science, stories and secrets to make processes work - so you can, too.
Hosted by Angela-Sophia Gebert (https://www.linkedin.com/in/angela-sophia-gebert-51156a156/) from the Celonis Academic Alliance, it's the podcast that demystifies the world of Process Mining and Process Intelligence.
-- About Celonis --
Celonis makes processes work for people, companies, and the planet.
Since 2011, Celonis has helped 1,000+ of the world’s largest companies to realize value across the top, bottom, and green line.
Because when processes work, everything works.
16 Jul 2025TRANSCRIPT
The Ethics of Process Intelligence
When AI decides who gets care first, who gets left behind? In this episode, we unpack the ethics of Process Intelligence - why it's not just about efficiency, but fairness, transparency, and trust.
From hospital algorithms to the human decisions that still matter most, we explore how to build systems that help - without harm.
Featuring Wil van der Aalst (https://www.linkedin.com/in/wvdaalst/) and Vanessa Candela (https://www.linkedin.com/in/vanessa-candela-88557312/).
-- About the Show --
Trust the Process is the show where process pioneers reveal the science, stories and secrets to make processes work - so you can, too.
Hosted by Angela-Sophia Gebert (https://www.linkedin.com/in/angela-sophia-gebert-51156a156/) from the Celonis Academic Alliance, it's the podcast that demystifies the world of Process Mining and Process Intelligence.
-- About Celonis --
Celonis makes processes work for people, companies, and the planet.
Since 2011, Celonis has helped 1,000+ of the world’s largest companies to realize value across the top, bottom, and green line.
Because when processes work, everything works.
2 Jul 2025TRANSCRIPT
Process Delay: From Check-In to Boarding
Julian Rott and Maximilian Hoffmann discuss how Munich Airport and Lufthansa employ process intelligence to manage airport operations, addressing factors that impact passenger experience in this interview.
18 Jun 2025TRANSCRIPT
From X-Ray to MRI: What are your processes hiding?
Industry experts Wil van der Aalst, Julia März, Julian Fischer, and Patrick Lechner discuss how Object-Centric Process Mining provides a comprehensive view of processes, using BMW's customer journey as an example in this interview episode.
4 Jun 2025TRANSCRIPT
What makes Process Intelligence essential for AI?
Steve Brown and Sachin Chauhan explain how process intelligence provides essential context for artificial intelligence, enabling it to operate effectively in real-world business scenarios, in an interview with Angela-Sophia Gebert.
19 May 2025
What Process Intelligence does that Process Mining can’t
Industry experts Wil van der Aalst, Lars Reinkemeyer, Patrick Lechner, and Gabriela Galic discuss the evolution of process mining into process intelligence using a grocery store analogy in this interview episode.
Inside a recent episode
Why AI gets decisions wrong
Published 29 Oct 2026 · Transcript excerpt
[…] Imagine that we write each relevant variable on a separate card. So we have weather, promotion, customer traffic, demand, inventory, and sales. The connections between them represent probabilistic dependencies and information about one variable can change what the model expects about another one. […]
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