Welcome to Truth & Share, a podcast where leadership team members of S&P Data, a premium sales and customer support services company, discuss a wide variety of topics. They will be joined by leaders and change-makers and will share their thoughts and have discussions revolving around subjects like building successful brands, entrepreneurship, society, the effects of COVID-19 and many more.
Truth & Share is everything you always wanted to know, but were afraid to ask. And remember, the Truth shall set you free.
#019 //The Importance of Leadership Belief in Diversity and Inclusion
In this episode of Truth & Share, we discuss the importance of Leadership Belief within S&P Data.
Dan Plashkes (CEO & Founder) discusses with Brian Cato (President & Founder) and Muhidin Ndolonga (Team Lead) their experiences of diversity and inclusion within the company. From celebrating different cultures and regions to creating spaces where people feel comfortable sharing their own thoughts with their leaders. It's all about building a sense of belonging and truly caring as a leader.
#leadership #diversityandinclusion #truthandshare #podcast #entrepreneur #startup #COVID19
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New episode available every week!
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17 Feb 2021
#018 // Celebrating Black Leaders at S&P Data
In this episode of Truth & Share, we welcome some members of the Black leadership team at S&P Data in celebration of Black History Month. They will talk about the culture at S&P Data, their journey in the company, the absence of a glass ceiling, and finally, the opportunities they received here.
31 Dec 2020
#017 // Is 2020 another dot-com bubble?
In this episode of Truth & Share, Rohit Krishna and Dan Plashkes discuss how 2020 looks very similar to the dot-com bubble from the late 90s.
In 2020, customers are more than ever online. But being online doesn't mean leaving the customer on a bot island. In this episode, Dan and Rohit discuss what the key will be for companies if they want to survive in the future.
24 Dec 2020
#016 // Employee Spotlight: Samirah Graham, training lead
In this episode of Truth & Share, we welcome Samirah Graham.
Samirah started at S&P in 2012, with already 8 years of training background under her belt. With a natural skill at training others, she grew from being an associate, to one of our company's top Training Leads. Listen in on her journey here at S&P while she gives her insight on what it's like to train teams and work for a Contact Center.
17 Dec 2020
#015 // The unintended consequences of COVID-19
In this episode of Truth & Share, Rohit Krishna and Dan Plashkes discuss the unintended consequences of COVID-19.
While small businesses are rapidly closing down, big companies are getting bigger leaving many customers heartbroken to see their favourite store closing. In this episode, Dan and Rohit also discuss how individuals are being affected by this pandemic.
10 Dec 2020
#014 // Employee Spotlight: Wesley Chiasson, director of operations
In this episode, we welcome Wes Chiasson, director of operations. Wes started at S&P 10 years ago as an inbound sales associate and then moved on to various positions across the company. From workforce management to recruiting, to now director of operations, Wes knows the contact centre industry inside out and in this episode, he shares with us what he learned during his journey. He also shares some tips on how to be a better team leader and gives advice to anyone looking to start at S&P Data.
3 Dec 2020
#013 // Employee Spotlight: Morshed Khan, B2B associate
In this first episode of Employee Spotlight, meet Morshed Khan, B2B associate. S&P Data is full of amazing talents, and this new segment is made so you can discover them.
In this episode, Morshed shares with us his journey in Canada and at S&P Data, what a typical day working from home looks like for him (with its benefits and challenges), and finally, gives some advice for anyone looking to work at S&P Data.
26 Nov 2020
#012 // Why everyone should be involved on Social Media
In this episode of Truth & Share, Dan Plashkes and Rohit Krishna discuss Social Media.
Social media has been a rising player in the digital marketing game yet only 54 percent of Fortune 100 CEOs have a social presence. In this episode, they share with us why it is key for everyone to be on social media.
19 Nov 2020
#011 // The key to making better financial decisions and becoming financially literate
In this episode of Truth & Share, Dan Plashkes, founder and CEO of S&P Data, and Rohit Krishna, DCGO, discuss financial literacy.
Earning money is hard, keeping it is even harder. Dan and Rohit share what being financially literate means, and how to develop it in order to make better financial decisions.
16 Nov 2020
#010 // Bret Boone, 3 time MLB All-Star, Father, Entrepreneur
In this episode of Truth & Share, Dan Plashkes, founder and CEO of S&P Data, welcomes Bret Broone, 3 time MLB All-Star, father and entrepreneur.
Bret talks about the transition from being a professional baseball player, to becoming an entrepreneur and the endless support he's providing to his children.
12 Nov 2020
#009 // Discussing Women in the workplace with Erin Gray
In this episode of Truth & Share, Dan Plashkes, founder and CEO of S&P Data and Erin Gray, Vice President of Customer Success, discuss diversity and inclusion, and Women in the work place.
Erin tells the story of her mother being fired for being pregnant, and many other situations where the simple fact of being a women had a negative impact.
5 Nov 2020
#008 // Talking leadership with Gregory Johnson
In this episode of Truth & Share, Dan Plashkes, founder and CEO of S&P Data and Gregory Johnson, Chief Revenue Officer discuss leadership. With over 20 years of experience at American Express and Capital One, Gregory has always been a recognized leader. Today, he shares with us his vision and thoughts on leadership and what a great leader is.
In this episode of Truth & Share, Dan Plashkes, founder and CEO of S&P Data welcomes Erin Gray, Vice President of Customer Success, and new member of the S&P family.
Erin talks about her first job when she was 12 years old, her career in the call center industry and how she switched from the client-side of the business to the service side.
22 Oct 2020
#006 // Meet Julie Plashkes: Startup Wife and Startup Mother
In this episode of Truth & Share, Dan Plashkes, founder and CEO of S&P Data, discusses many topics with his wife Julie Plashkes.
She shares what it is like to not only be a startup wife, but also a startup mother of 3 children and a philantropist. She also is a militant consumer who relies on eCommerce for her distributed family and is very observant when it comes to the Customer Journey and Customer Experience.
15 Oct 2020
#005 // Leadership with Brian Cato
In this episode of Truth & Share, Dan Plashkes, founder and CEO of S&P Data, discusses Leadership with Brian Cato, Director of Operations. Brian has played a major role in getting S&P Data to where it is today. In this episode, he shares some of the lessons and tips he learned during his career as a recognized leader, as well as how he leads a 80% plus diversity and inclusion organization.
8 Oct 2020
#004 // Meet S&P Data CRO: Gregory Johnson
In this episode of Truth & Share, Dan Plashkes, founder and CEO of S&P Data welcomes Gregory Johnson, Chief Revenue Officer, and new member of the S&P family. Gregory has had a brilliant career in the corporate world combining over 20 years of experience at American Express and Capital One. Today, he shares with us how he came to realize that, despite being successful in corporate positions, he was an entrepreneur at heart.
2 Oct 2020
#003 // Net Promoter Score (NPS) with the expert Muhidin Ndolanga
In this episode of Truth & Share, Dan Plashkes, founder and CEO of S&P Data, and Brian Cato, director of Operations, welcome Net Promoter Score (NPS) expert, Muhidin Ndolanga. He shares with us what NPS is and why it is important for companies to pay close attention to it. He also gives away some of the techniques that allowed him to achieve 0 turnovers on a program he has been running for over 2 years now. Finally, they will discuss the difference between customer satisfaction and customer loyalty.
24 Sept 2020
#002 // Working From Home During COVID-19
In this episode of Truth & Share, Rohit Krishna, Deputy Chief Growth Officer at S&P Data and David Borts, co-founder and COO discuss how the COVID-19 outbreak forced S&P Data to act quick to maintain their productivity.
24 Sept 2020
#001 // How To Be a Better Leader
On this first episode, Dan Plashkes, founder and CEO of S&P Data, and David Borts, co-founder and COO, welcome you onboard and jump right into our first topic: Leadership. They give away the keys on how to be a better leader, the lessons they learned during their careers as entrepreneurs, and their biggest tip on how to be a better leader in the future.
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